Dispatch Console Google Map error.

Hi Firdosh,

Please confirm that the initialization.js file was modified with the following changes:

1.    Close all Astea Browsers.
2.    Go to server and copy the file below:
V12.5SP1-  WebSite\Maps\GoogleMaps\MainMap\GoogleMap.htm 
V15SP1- WebSite\Maps\GoogleMaps\MainMap\Initialization.js 
V14 / V15SP3 / V15SP4- WebSite\Maps\Astea.GIS.Services.GoogleMaps.GoogleApiServices\MainMap\Initialization.js 
3.    There are 2 options:
A.    If the customer is up to date with the latest HF, you can replace the old file with the file attached. (Not applicable as HF24 is not the latest HF)

B.    Manually change the file:
B1. Remove read only from the original file above
B2. Open the file and remove or change to comment the highlight code:
function LoadGoogleMainScript() { 
…Code omitted…
                    var libreries = "&libraries=geometry,places"; 
                    var MapURL = MapBaseURL + "js?v=quarterly&key=" + key + libreries; 
 
                    //check if the Google URL is accessible 
                    //var IsUrlValid = window.external.CheckMapConnectivity(MapURL); 
                    
                    //if (IsUrlValid != "true") { 
                    //    window.external.MapErrorHandler("1086", IsUrlValid); 
                    //    return; 
                    //} 
 
…Code omitted…
}
 

Clearing local client cache.

1.            On any affected laptop or desktop, open Windows Explorer

2.            In the Employee Portal, click Catalog -> Options -> Cache Memory: Clear -> Delete Browser Cache (some users do NOT have to do next steps. It is hit or miss, if it still fails after only doing this step then you must do the next steps.

3.            Browse to C:\Users\<Username>\AppData\Local\Temp

4.            Find any directories named similar to eo.webbrowser.cache…… and delete them