When trying to attach a photo on mobile, we get the following error (Transaction failed). There does not seem to be anm error message on the server for this:
Hi allWe find that when we send a service order to audit queue, it can not be edited at all. It is flagged as Resolved, and we cannot change status, cancel it or do any other changes. Help?
I have upgraded our UAT environment (v15.2) with data from our live environment (v12.5). After running the upgrade utility, there are some additional SQL scripts that need run. Is there a comprehensive lists of scripts?Right now we have problems with mobile, and the error message reads:Error in DBAdapter.RunQuery: The INSERT statement conflicted with the FOREIGN KEY constraint "fk_tax_ln_tax_rate_1". The conflict occurred in database "UAT_2_v15_dk", table "dbo.tax_rate", column 'tax_rate_id'.The statement has been terminated.
Hi all - are there short keys to zooming in/out in Astea browser (like Ctrl +/Ctrl - in Internet Explorer)?
We currently run 2 different companies, with separate profiles, on v12.5. I see that one profile is set up with Line Price Calculation Fixed days per month, while the other have Calendar days. But I can’t find any difference in actual line price calculations between the companies. Bear in mind that all our renewable contracts have a initial periode of 12 months, and we only renew them for 12 months. AM I right in assuming this would only be an issue if they were renewed for a month - as February will have less days than March?
Edit: we are on version 15.2.0.1Currently testing v15-.2 before upgrade, and we find taht if we add a manual PO number on a sales order, Astea will try to look it up. Even if PO is not mandatory for the customer. Most of our sale require POs, but very seldom blanket POs Entering PO:Astea looks it up:Hitting Close:
We have some products where we want to have a regular quantity discount price. I try to set this up in the MAIN pricebook as follows: 1-9 qty price = 19/ea. If 10 or more, price = 14/ea.This is my setup in the pricebook: But this is what is shown on the salesorder lines: Am I missing something? Or is not how the pricebook works?
When creating a new contract in v15, we find that the Contract ID is blanked when we chose Contract Template. Is there a way to either keep the Contract ID after chosing a template, or rearrange the order of the data fields som Contract Template comes before Contract ID?
We are currently testing Aseta v15. My users do not like the simplfied contract view, as they have to go to full contract view in 99% of the time. Is there a way to set this up?
Is it possible to update the status of open service orders via Excel import? Our dispatchers would like to do this on a regular basis. And doing it manually is too time consuming
I have moved a database from live environment (12.5) to UAT (v15). Dispatch Console is not working. In v12.5 I set the DSE server address under Dispatch Console Session - but where is it in v15?
I need to set up a new profile in our UAT, but when I try to save the profile I get an error message: failed to save global xml, consult event log for details.Event log says:
We use our UAT to test customizations and upgrades. For practical reaosns I have now attached (an upgraded version) of a live database to an existing UTA profile, but Product Centre will not open as there is an old customization causing havoc (the customization contains 2 new data fields in bpart that is not in the currently attached database). And I am not able to open Customizer on Product Center (Customize Screen is greyed out). Help?
We have users still using Android 6 for Astea Mobile (Alliance 12.5). Recently they have problems loading Mobile. What versions are supported? Mobile in question is Samsung Note 4
Is there an easy way to cancel an order that is Shipped? Or do we have to invoice and do a Customer Return? Can’t find a way to reverse a shipment(Note - actual shipment is still in warehouse)
What is the best way to take return of material sent to Customer (we shipped wrong Product) - order is not invoiced.I try to change Disposition to Not Used on Material line, but Return Reason is mandatory. No Return Reasons are avaliable - we do have 4 return reasons in the Return Reasons table
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