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Replies posted by anjana.pat

14 Replies

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anjana.patSidekick (Customer)

asked in Supply Chain

The Purpose of Address Setup screen

Hi @anjana.pat I have investigated the issue. It appears that Addresses 3 and 4 can indeed exceed the user-defined limit. Consequently, I adjusted the Address Layout to accommodate Address 3. Despite this modification, I encountered a new error message; the system does not allow the saving of addresses with 100 characters in the Address 3 field under the updated layout. “Number of characters entered for address row(s) has exceeded the 'User Defined Row Length' specified in the Address set-up.” regards, Piyal Thank you Piyal. May I know which Logical Unit you tried editing? I tried Customer Address, even with 35 character limit, it allowed entering up to 100 characters When you say, ‘you adjusted the Address Layout to accommodate Address 3’. What exactly did you do? I assume this is something I can do on application setup. I am trying to understand what it the exact usage of this functionality RegardsAnjana

JOATUKDo Gooder (Partner)

asked in Data Migration

IFS Cloud 23R1Excel Migration Custom LU's

Hi Chameera,Are you saying this will be available in 23R2 ? If not, do we have any estimation or plan this will be available ?

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 23R1 - Reference Attribute Error in mWO Service

Hi @kathlk, As per our requirement, we need a lookup field. We would like to replace the Assignment status buttons with the lookup field. Similar to how the next Assignment Status button gets displayed automatically in the Work Details screen based on the conditions coded behind, we would like the lookup field to display the values based on conditions. (i.e., after Assigned > Accepted > Complete or Assigned > Start Work > Complete). Is this feasible in mobile? There are some lookup fields OOTB in mobile which works fine. Are those customized? I believe adding a SQL Expression cannot display a lookup? Please correct me if I’m wrong. Kind Regards Priyanka Cecilia When you say look up field, are you referring a field with a dropdown list connected to reference entity? or something else

ISDSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction related to MWO 'Work Task record already been changed

Hi, Have you checked whether there are no configurations update work task in the background?

MANI0202Sidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom attributes not appearing in entity association

This seems to be still a limitation after 23R1. I cannot see the referred document/link due to access restriction. According to the extract it is stating is the CUD operation cannot be supported and I can understand the complexities. However, in my scenario I need only to display a standard Entity content and no CUD operations are required. Do we know if IFS R&D is planning to expand this in the future?

anjana.patSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Entity OData Error

Hi, Please provide a value for the Datasource Entity set. Select the entity set that you wan the list to pull data from. Thank you, Trewon Weerasooriya Thank you very much, Trewon. It worked

anjana.patSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Entity OData Error

Document with screenshots

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - mWO Service - Auto Complete Work Order and Work Task

When the last active Work Task is set to Work Done, Work Order is set automatically to Work Done. There is no way to control this behaviour (which in my view is causing problems sometimes). As with finishing tasks, as explained in the previous reply flag, the Work Order (Finish with Task) controls automatically set the Work Order to Finished when the last active Work Task reaches the Finish state. System-wide behaviour can be controlled by a system property Regarding the Assignments: If the assignments are created directly from Resource Demands when the last active assignment is completed application should set the Work Task to Work Done as well. If the Assignments are created without Resource Demands (direct allocations) then the behaviour will not work.

RELAPOROSHINDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFSADMIN Account

Generally you should not disable system accounts created automatically such users created for MWO Groups push or PSO integration. Depending on the type of the account it performs different things and you cannot simply check schedule jobs or background jobs for that. However, as mentioned these should not consume licenses

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - Remove Assistants from Complete and Incomplete buttons in mWO Service

I don’t know whether this is something you should do, even it is technically possible to do it via page designer. I think the IFS business logic would still require reason code and other information to be specified when completing or setting to incomplete state

anjana.patSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

This has been reported as support ticket and waiting for their attention (3 weeks ago).Once the resolution is reached, I will update the thread

anjana.patSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

Thank you very much for trying to help me. I thought I added the regional settings earlier. It is in the correct UK format as I am expecting it to be. No I have not see any other place in my laptop where the format is shown using US format or non UK format

anjana.patSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

I will check whether Android/Apple can set the language/region on the device as you mentioned

anjana.patSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

Apart from the Windows Display Language (based on explanation on windows, I do not think is relevant for scenario) everything is set to English (United Kingdom). However, windows app is showing dates in the English (United States) format as below

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