Replies posted by Phil Seifert

1086 Replies

PAMDo Gooder (Partner)

Allocation Batch. Sort by Due Date

Hi Philippe,I presume you mean this setting in the batch parameters. I tried executing this and found there was a warning in the event logs in QAC:Not existing parameter 'a_order_by' was passed to the 'allocation_batch_scrl' query. Please fix it.I can't say definitively whether this is the same situation you are encountering but I think you should log a support ticket with all the details. In my test, it only allocated one line and then said the batch was completed with errors.

2 months ago

sudeep_mDo Gooder (Customer)

asked in Alliance

Customer Shipping Address Error

HI Sudeep,Please clarify what you are actually doing as you say you are trying to change the Customer ID (or customer) on an existing contract but then are updating the address which does NOT change the Customer ID, only the addresses associated to the contract.Please note, standard does not allow you to change Customer ID on a contract but you can change the shipping / billing address linked to the contract but this is not the customer.I suspect you have corrupted data involving the creation of a new address ID which is what happens when you do this action. The address_xref table has references to the BillTo or ShipTo addresses to the contract which the columns table_key, table_name, address_type_id are used to provide a reference to the actual address row. Perhaps the formula_value.last_value is not correct? I suggest you log a ticket to have support review this potential corruption but again I don't see you actually being able to change who is the customer associated to the contra

2 months ago

ChristopheSidekick (Partner)

asked in Alliance

MobileEdge and Site access hour refresh

Hi Christophe,I see this was fixed in our ticketing system and will be going through QA for the next SU release.

2 months ago

Reid GilbertSuperhero (Employee)

posted in Alliance

.NET Security Vulnerability reported in older versions of Mobile Edge

Also to point out… the Alliance Enterprise SU6 comes with the Mobile Edge 15.4.10.0 upgrade package.Further, if you do have an earlier version and have an IFS customized version of Mobile Edge specifically for your company (e.g. 15.4.9.0 1 ) please contact IFS to arrange the customizations are also available for 15.4.10.0 or higher.

2 months ago

sordillo316Sidekick (Customer)

asked in Alliance

Availability of Resolve Tab for Repair Orders

Hi Nick,In general the repair order cannot be processed, etc. until the product is received and noted on the repair order. Therefore the Resolve tab is not available as you have stated above. This is by design and would require a code change.Not knowing what fields you want to make available, I can only suggest using customizer to remove the fields from the Resolve page and add them to another screen this is available. However, this will only work if the fields are not using scripting or code to perform other actions which is managed via the Resolve page.I think your best option is to discuss this with a business consultant and request a code change if this is possible. You would need to review if there is any real functionality behind the fields and if there is, this can only be managed by a code change request.If you are talking only about viewing the data and not making any changes, you may be able to add fields to another page with Customizer that do a computed lookup to retrie

2 months ago

NazishSSidekick (Customer)

asked in Alliance

unable email SV in Alliance 15.4

Hi,Joshua is correct this needs to be enabled via the Alliance configuration Editor to actually send via the email server. (Please be sure you have an outgoing email address defined in Miscellaneous I page, this does not affect the composition of the email but most email servers will not process mails sent without a sender)However, based on your screen shot, it appears you are using the Astea Browser and not the Web Employee Portal through Chrome or Edge. (note, the Web Employee Portal does NOT have the functionality to automatically generate an email with the report attached. This was a specific design in the Astea Browser.)Now, as for the Astea Browser, it is possible generate an email with the job report as you called it and having the To: prepopulated.When you first clicked on the Email icon to open the Communication Center, it should have hopefully come up with the following screen: For my example, I chose to send a communication to the Caller of the service order though it coul

3 months ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Duplicates Services in Service Order

Hi Laurence,I discussed the design functionality with R&D and my scenarios in the last post were confirmed:Yes, the auto-load of the service guide happens only ones when the order is created. A problem code loaded to the order when the order is created becomes the main problem code of the order and all associated service guide demands of the main problem code will be used for all installed items on the order.At this stage a user can manually delete or add new demands to the order. If “Serv. Guide Dem. By Item” value of the “Increase Demands” global parameter is set, when additional objects of service are added to the same order, the system takes all existing demands on the order, duplicates them for each installed item and creates a link between the demand and the installed item. If the item is then deleted, the system automatically deletes demands linked to the item.If the “Increase Demands” global parameter is set to “Serv. Guide Dem.”, the system does not add new demands to the

3 months ago

athobieSidekick (Partner)

asked in Alliance

Suggest SA for a s slot in the future

Hi Anthony,I think this is determined from the Evaluate From used in the settings.So if you are doing a search for a date in the future, seems to me it will base this on the location of the field engineer for his last activity prior to the time you searched provided you set that Evaluate From option. Otherwise, it looks like it was checking the location from the end of the shift in your screenshot.

3 months ago

athobieSidekick (Partner)

asked in Alliance

Suggest SA and DSE

Hi Anthony,A quick review of the Dispatch Console User Guide.pdf you will find a section how the Suggest SA works.None of these are actually referencing the DSE thus I don’t think it considers the DSE trial status. However if the DSE activities are allocated, they would have impact on the last assigned activity location in the shift if the DSE had committed the activity but this should not be including trial/testing calculations used by the DSE.Assisted scheduling by definition will not use the DSE to do allocation thus I think the rules it considers are those listed above for Method and Evaluate From:

3 months ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Duplicates Services in Service Order

HI Laurence,I agree with Andrew, this is working correctly from my opinion.Scenario:Two installed items for the same product at the same site. Item 1 has a problem code which includes a service guide having a service demand. Item 2 does not have a problem code defined.If you create the service order with the Item 1, the problem code defined on the item is now assigned to the service order. Any future added items will use that problem code and with that setting, increase the demands per serial number.If you create the service order with item 2, there is no autoload for the problem code (thus no service guide applied). Adding Item 1 will not populate the service guide demands from Item 1's problem code as it is the problem code on the order header driving it at this point.It did not make any difference whether I had fulfilled the service demand or not in my testing on QAC.I think your expectation is that each item will apply it's own problem code service guide (if defined) and not th

3 months ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Duplicates Services in Service Order

Laurence,My expectation is it would only impact UM by default as the symptoms you are describing only occur when you add another item/product to the existing service order. I normally would not expect to be doing that with a PM order as they are usually dedicated to a specific item.However, I do note that in the service guide, you can specify whether the line is eligible for POM on the service guide line level. So if you did not enable PM, I would not expect it to be applied or applicable to PM service orders.In the meantime, I will see what is happening with the ticket and see that it is not stuck somewhere.

3 months ago

ChristopheSidekick (Partner)

asked in Alliance

MobileEdge and Site access hour refresh

Hi Christophe,That is an option but of course won't help if the work order needs the site details same day. At least with the search, it is updated definitely.I still think this should be reviewed as there is an MOE option for a notification involving site changes in the SERVER MOE which the text implies it will still be pulled down to the device.

2 months ago

ChristopheSidekick (Partner)

asked in Alliance

MobileEdge and Site access hour refresh

Hi Christophe,I just tried this on QAC and you are correct it does not automatically push the changed site details.However, you can use the search option in the Site Details screen and do an Advanced Server Search. Find the site after filling in the site criteria and select it. You will then get a screen like the following: Click Yes and the site details are refereshed.Then the updated site details were shown in the record: I suggest logging a ticket for this anyway as perhaps it should push automatically and it might not update as the site details record already exists in mobile. This should be reviewed, however at least this way you can get the updated details down to the client.

2 months ago

athobieSidekick (Partner)

asked in Alliance

Maintenance de PM with floating PM

Hi Anthony,This has the been the design for a long time and to change this would require a customization outside of standard per R&D.

3 months ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Signature box size

HI Laurence,Normally, you should log an RFE ticket in the Support Partner portal and it would be reviewed whether it is feasible or not. If it will not be changed in Standard, then it would have to be requested as a customization if it is even possible.Keep in mind, not all phones have the same resolutions, etc. so there may be some limitations due to the necessary UX design.

3 months ago

athobieSidekick (Partner)

asked in Alliance

Maintenance de PM with floating PM

Hi Anthony,I can't think of a way… you can only apply a single PM schedule and the Floating PM option is defined at the header level, not the line level. The application will only let you do floating PM if all of the lines are cyclical in nature thus you can't mix Alone with Cycle and still define PM as the Alone line will disqualify the selection during the validation.

3 months ago

KatherinePriceSidekick (Customer)

asked in Alliance

Date format in reports showing US format

Hi Katherine,So, it sounds like you have not deployed the English UK language pack or it fails because your customizations to the UI are only for English (Website) and you do not have alternatives for the default English website.The language defined in the user account has no bearing on this nor does the display language of the browser like I had hoped initially. At this point, you should log a support ticket to investigate what is deployed on your environment if you don’t have English UK website in the Alliance folder or you never received it developed any customizations for any language layer outside the default English website.There is not a direct equivalent to that option from the old Astea Browser and the only way to change the backend report localization is through the drop down giving you the SYS167 error message when expecting both US and UK formats based on the users’ location.

3 months ago

KatherinePriceSidekick (Customer)

asked in Alliance

Date format in reports showing US format

Hi Katherine,When you are at the login screen, please select the language in the drop down. I think in your case it is defaulting to English and not English UK for example. This is at the top of the dialog box for login.Then run your report in the Web Browser.

3 months ago

athobieSidekick (Partner)

asked in Alliance

Maintenance de PM with floating PM

Hi Anthony,To answer last question why you cannot use the floating pm witch schedule Alone. From the documentation:By design, it specifically states any other PM schedule lines will not be considered when using the Schedule alone. To me, this means schedule line 1 should not influence the scheduling of schedule line 2 when a PM is executed on the schedule line 1 as they are treated apart. It is always using the fixed PM dates in the ‘cycle’ for calculation so excludes floating. They are mutually exclusive.

3 months ago

KatherinePriceSidekick (Customer)

asked in Alliance

Date format in reports showing US format

Hi Katherine,The closest thing giving you what you want is when you first log into the Web version of the UI in the browser, you can select the language in a drop down at the top.Note the UI is now also in the specified language and when you run a report, it also has that regional formatting for the dates/times/numbers:

3 months ago

KatherinePriceSidekick (Customer)

asked in Alliance

Date format in reports showing US format

Hi Katherine,The Astea Browser worked in the past by taking the regional setting from the OS for the reports when you set this option. The UI display also took it from the OS regional settings when IE started.Now the display is managed by the browser’s own setting for language used for display and ignore’s the Windows OS regional settings. This is a change to the how the UI display localisation is managed.You might try experimenting with this while I will ask R&D if there is a more ‘direct’ replacement for that setting in the old browser in regards to reports. I don’t believe there is but will still confirm it with them.

3 months ago

PAMDo Gooder (Partner)

asked in Alliance

External Repair, disposition Return to Stock not always available

Hello Philippe,We can't answer this question specifically and will need to review the code and validations. This may be an issue.Please submit a ticket asking this which will be reviewed by the R&D developers. As part of the ticket, also describe the process you followed to create the bulk PR to the vendor which exchanged the product with them.

3 months ago

PAMDo Gooder (Partner)

asked in Alliance

Item component deleted after item uninstallation

Hi Philippe,I don’t know the how or why it does what it does in v14 where the IT02 becomes an installed item on the original site when it was deleted. It could be that the IT02 was originally an installed item and has the site information already in the item record prior to becoming a component of the IT01.However, moving on to the first question… I would not think to delete the IT02 component from the item IT01. You probably are getting that message (as opposed to v14) because it never was an installed item on the site prior to being a component.If you want to return the IT02 to inventory, you should take a look at the product teardown option instead of deleting the component. This way I believe you can specify where you want the components that were in the parent item go when removed. This way, you should not have to worry about the site information for IT02. I think this would work for you though have not tried it myself.

3 months ago

ChristopheSidekick (Partner)

asked in Alliance

Information on an error message

Hi Christophe,Have a response back from R&D on this:It can be due to the incomplete/wrong Global.xml section <ApiWebServiceFactory>Also it was noted the WSDLReflector has not changed in years so not like this is itself related to the error, only trying to process the data it found.The code shows this message comes up when there is an exception generated.

3 months ago

athobieSidekick (Partner)

asked in Alliance

data source consolidated email

Hi Anthony,Confirmed IFS still does offer SSRS reports on Azure hosted systems. Of course, if your customer is hosted in Azure outside of IFS, you should inquire about pricing from your contacts managing the Azure hosting.For an Excel macro, I have a response from the a services technical manager:Customers can use process flow reports to attach the PDF version of the report to emails. Another option would be to incorporate the data directly into email body. I am not aware of any feature that attaches Excel file to the email.

3 months ago

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Replies posted by Phil Seifert

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