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Suggest SA and DSE

  • 29 January 2024
  • 1 reply
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athobie
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Userlevel 4
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Hi,

 

For the Suggest SA function : when you use this functionality with the DSE :

Is the result displayed by the suggest SA  in relation with the tour built by the DSE (trial status) ? 
1/ For example, with the screenshot attached, Alliance don’t suggest “ERIC”  between 8 to 10 hours ? 2/ For example, with the screenshot attached, Alliance consider that  “ERIC”  will be on the customer site to calculate the cost and distance (kms/hour) between 8 to 10 hours ? 


or the suggest SA has no link with the DSE : To calculate the cost and distance for The Suggest SA we only consider the SV on the allocated/assigned/finished status and the geolocation of the Technician.

Regards 

anthony

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Best answer by Phil Seifert 29 January 2024, 18:10

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Phil Seifert
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Userlevel 7
Badge +21

Hi Anthony,

A quick review of the Dispatch Console User Guide.pdf you will find a section how the Suggest SA works.

None of these are actually referencing the DSE thus I don’t think it considers the DSE trial status.  However if the DSE activities are allocated, they would have impact on the last assigned activity location in the shift if the DSE had committed the activity but this should not be including trial/testing calculations used by the DSE.

Assisted scheduling by definition will not use the DSE to do allocation thus I think the rules it considers are those listed above for Method and Evaluate From:

 

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