Replies posted by Ben Monroe

83 Replies

XitSureReDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error while doing restore_clone in IFS Apps10

Hi Surendrnatha,Is the clone-target server the same or different from the clone-source server? If IFS has never been installed on the new server this file will not exist. It should be created when restoring the clone, so there is no need to create the file.Often we see remnants of a previous environment still being defined in this file causing this error.Best regards -- Ben

13 days ago

XitSureReDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error while doing restore_clone in IFS Apps10

Hi Surendrnatha,Caused by: C:\Program Files\Oracle\Inventory\ContentsXML\Inventory.xmlPlease open %ProgramFiles%\Oracle\Inventory\ContentsXML\inventory.xml in a text editor,and check whether the instance name already exists in the <HOME_LIST /> element.If it does, (1) back up the file, (2) remove the duplicate instance name, (3) and retry.Best regards -- Ben

13 days ago

XitSureReDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to run F1 Mage in Linux for IFS9

Hi Surendrnatha,For your reference I have attached the APPS 9 Technology documentation on this topic. The relevant section is “Deploying to a non-Windows server”.Best regards -- Ben

1 month ago

XitSureReDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to run F1 Mage in Linux for IFS9

Hi Surendrnatha,Please refer to the following Community post for details:Best regards -- Ben

1 month ago

CovMayurJDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IAM pod is in state CrashLoopBackOff

Hi Mayura,Please try to check the past logs (-p). They may have further detailskubectl logs -p deployment/ifsapp-iam -c ifsapp-iam -n <ifs namespace>Also please check the events:kubectl get events -n <ifs namespace>Best regards -- Ben

1 month ago

NECKAWASidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

About the global.scale parameter in ifscloud-values.yaml.

Hi Wakabayashi-san,The global.scale parameter affects Kubernetes deployments and containers. For deployments, it defines memory and cpu for resource requests and limits. Please see the Kubernetes documentation for further details.For target containers, it defines an environment variable ODP_JAVA_OPTS with a value of -XX:MaxRAMPercentage=<value>. Please see the JDK documentation for further details.You can view the definition in the Helm templates. It also shows up in the verbose installer logs. Essentially it multiples the predefined container memory and CPU values by global.scale. There is some additional scaling and rounding before being added to the minimum memory and CPU.Please check a target deployment for specific details. Specifically the resources.limits, resources.requests, and containers.env sections.kubectl get deployment/<name> -n <ifs namespace> -o yamlBest regards -- Ben

1 month ago

washtonSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS .NET Print Agent Compatibility with Windows Server 2022

Hi William,The “Product Supported Platforms” document indicates:IFS Print AgentServer operating systems are defined in Windows Server section of "IFS Middleware Server".And the Middleware Server section indicates that Windows Server 2022 is supported from UPD22. However, I would recommend a more explicit confirmation to avoid any misunderstandings. Please open a support case and they will be able to confirm with the relevant R&D team. Also note that the above mentioned document is internal to IFS, though I think it can be shared with you via the support ticket.Best regards -- Ben

1 month ago

kacperifsSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ifsapp-connect pod

Hi Kacper,> Why is it caused that those pods are still restarting?There are many reasons that a pod may restart, including an unhandled exception (=error), insufficient CPU or memory, or a failed health probe.> If POD has been restarted we should delete it and let it get up again?Most pods are managed by a deployment, which manages the pod lifetime and replicas. If a pod fails and the replica count is not met, the deployment will create a replacement pod. You can optionally cleanup after failed pods but it is not required. Typically you only remove pods to force a new one to be created.> How we can see what happening and what is the cause of restart on this certain pod?Please check the pod logs and node description.Node description:kubectl describe node <node name if there are multiple>Please pay particular attention to the CPU and memory/resources and events sections near the end.Pod logs:kubectl logs deployments/ifsapp-connect -n <ifs namespace>kubectl logs pod/&

1 month ago

Prasanna_KannanDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Framework and installation

Hi Prasanna,You will need to request the password from whomever provided it to you to continue.However, since it is self-signed, it may just be easier to create your own self-signed certificate. You can do that with keytool or (ideally) openssl.Best regards -- Ben

1 month ago

decdknudsonDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Middle Tier Configuration - Remote Deployment

Since you are able to connect from localhost, it looks like the SSH server is up and listening on port 22. "Connection timed out" may be a firewall issue. Is there a firewall between IFS Remote and Windows Management?Just to check, from Windows Management does DNS gaunce.us.lmco.com resolve to the expected IP address? You can verify withnslookup gaunce.us.lmco.comAre you able to SSH to IFS Remote using the IP address?Best regards -- Ben

1 month ago

decdknudsonDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Middle Tier Configuration - Remote Deployment

Hi Dan,Was the IFS remote (Ubuntu VM) host name changed prior to initiating an SSH connection from the Windows Management server or after? If a SSH connection was previously established between the two hosts a private key to the old host name may exist. Can you please share the exact error message?In the above scenario, you can clear the old private key with the following command:ssh-keygen -R <old dns for ifs-remote>. This should be done on the Windows Management server.If still having trouble, are you able to SSH to your IFS remote from any other PC? The command isssh ifs@<fqdn or ip address>Best regards -- Ben

1 month ago

PlaSandaMDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

"ImagePullBackOff" status of two pods in IFS Cloud 23.2.2

Hi PlaSandaM,The ImagePullBackOff status means that Kubernetes could not pull a container image. It will continue to try to pull the container image with an increasing back-off delay until resolved.The error "failed to copy: read tcp 10.0.0.149:37644->20.101.176.184:443: read: connection reset by peer" indicates that a connection from 10.0.0.149 (your IFS remote server) to 20.101.176.184 (=ifscloud.jfrog.io, where the container image exists) could not be made.This indicates a network issue. It could be for a number of reasons, including (though not limited to): a missing route, the port (443) is being blocked by a firewall, a proxy issue etc. You will need to check with the network administrator to understand why this is failing.Best regards -- Ben

2 months ago

SasankaDo Gooder

asked in IFS Cloud - New Customers

IFS CLOUD 22R2 SSO Not Working

Hi Sasanka,In your Azure portal, navigate to your App registrations / API permissions.Ensure that Microsoft Graph: email, openid, profile, and User.Read are added.Also ensure that the Status for each is "Granted for <...>". If none are not, then click "Grant admin consent for <...>".Also please log in to your IFS Cloud instance with a local admin user check IAM User Details.If any of the IAM Users have a random GUID for their Username it is probably garbage from before SSO was working. Remove the entry. Then try again in a new incognito window to login.Best regards -- Ben

3 months ago

RWEAVERDo Gooder (Customer)

asked in IFS Cloud - New Customers

" SEVERE: failed post-install: job failed: BackoffLimitExceeded"

Hi Rodney,It seems that this is resolved now. But let me add two common causes for this:The Oracle listener is not up or port 1541 is blocked. The solutionset.yaml file is missing or not located in the right folder.There may be other causes, but these are two that I have seen multiple times.Best regards -- Ben

3 months ago

Sujeet SaxenaHero (Partner)

asked in IFS Cloud - New Customers

"kubectil get nodes "getting error Unable to connect to the server: net/http: TLS handshake timeout

Hi Sujeet,Please check that port 16443 is open between your IFS Windows Management server and the IFS Remote server.Test-NetConnection -ComputerName <ifs-remote> -Port 16443If it is being blocked by a firewall, please check with your network administrator to allow the connection. While you are at it, please also check port 22 (SSH) as well.Best regards -- Ben

3 months ago

SasankaDo Gooder

asked in IFS Cloud - New Customers

IFS CLOUD 22R2 SSO Not Working

Hi Sasanka,It shows that the directory ID is invalid.In Azure, what looks like an email address is likely the UPN.If you check the Azure user properties, the email field is probably blank.Can you please try setting the user email as well?You can map the UPN to the email instead.In Azure, please be sure to enable the "upn" claim in "Token configuration" for the app registration.Then in IFS Cloud, open IdP Attribute Mappers and add Name: upn and Claim: upn.Also please be sure to use a new incognito window when trying the login.Please let us know whether either option works for you.Best regards -- Ben

3 months ago

mihiran.pSidekick (Partner)

asked in Upgrades & Updates

ifsapp-odata pod pending

Hi Mihiran,To add to Charith’s response, you can also “describe” the node itself to find more detailed resource (CPU & memory) information.kubectl describe nodeIn particular the last few sections are quite relevant.Best regards -- Ben

4 months ago

sherathSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Azure authentication error

Hi Herath,Please ensure that the Redirect Uri matches with the Azure app registration Web redirect URI.Also, please check the IAM pod logs for error details.kubectl logs -n <ifs namespace> -l app=ifsapp-iam -c ifsapp-iam --tail=20A few other observations:I notice that you are using the V1 endpoints. The V2 endpoints are also usable. How do you plan to map Azure users to IFS Cloud? Azure email? Please take special notice in Azure that what looks like an email address is usually the UPN. Check the full Azure user properties.Best regards -- Ben

2 months ago

CovMayurJDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS cloud installation for 23R1 - ifs-ingress missing

Hi Mayura,A few things to check and try to determine where in the process it is failing:Please share the output from running .\main.ps1 -resource 'INGRESS'. Please check that the Username and Password entered are correct. Does the ifs-ingress namespace exist? → kubectl get namespaces Was ifs-ingress downloaded into ifsroot\infrastructure\ifs-ingress? (In Windows Management server.) Check that the ifs-ingress deployments were created. → kubectl get deployments -n ifs-ingressNot sure if it is relevant, but the DNS settings look odd to me.I would remove 8.8.8.8 and let your DNS servers at 10.1.2.4 10.1.2.5 resolve non-local DNS.It can be added as a forwarder to your DNS setup if necessary.Ensure that you can resolve external resources from both the Windows Management and ifs-remote servers.Best regards -- Ben

4 months ago

HeinsDo Gooder (Customer)

asked in Upgrades & Updates

Authorization problem after upgrade vom Apps10 to Cloud

Hi Thomas,A common cause for this is that the IAM pod is not running or ready. Please check the status:kubectl get pods -n <your ifs namespace>It should show as 2/2 and Running. Also verify that the other pods are also up and running too.If not running you should check the pod description and logs:kubectl describe pod <pod name> -n <your ifs namespace>kubectl logs <pod name> -n <your ifs namespace>You may need to append a “-c <container name>” to the logs command as well to distinguish between each container. See the describe output to identify the container names. Best regards,Ben

4 months ago

robhusDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Older versions of supported platform page

Hi Robert,Here is the Product Supported Platforms page on SharePoint. For IFS APPS...APPS 9 APPS 10Best regards -- Ben

5 months ago

ashen_malaka_ranasingheHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Documentation of APPS 7.5

Hi @Ashen,Internal employees can now find technical documentation for versions 7.5 and up here:http://techdocs.corpnet.ifsworld.com/ Best regards,Ben

5 months ago

Alex IvkovicDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Azure SCIM User does not exist

Hi Alex,Are the users you are trying to login with valid members of the Azure AD application?You can check here in Azure:Microsoft Entra ID > Enterprise applications > <application name> > Users and groupsThe user can either be added directly or be a member of a group that is a member.Best regards -- Ben

1 month ago

Sujeet SaxenaHero (Partner)

asked in Upgrades & Updates

IFS Cloud installation

Hi Sujeet,To remove old keys, please try the following:ssh-keygen -R <DNS for ifs-remote>Then re-run the ‘KEY’ step.Best regards -- Ben

6 months ago

Alex IvkovicDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Pod in error, won't delete

Hi Alex, kubectl delete pod ifsapp-odata-d56d85f77-nckjdYou need to specify the namespace. Please add “-n cdftest” to the command.Best regards -- Ben

6 months ago

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Replies posted by Ben Monroe

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