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Authorization problem after upgrade vom Apps10 to Cloud

  • 18 December 2023
  • 2 replies
  • 64 views
Heins
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  • Heins
  • Do Gooder (Customer)
  • 1 reply

Hi,

we ‘ve upgrade our Apps 10 to Ifs Cloud for test.

We can connect the Middle Tier Server and open the landing-page. After clicking “Open IFS Cloud” we becomes an “401 -  Authorization  Required”

What is the problem?

Regards 

Thomas

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Best answer by Ben Monroe 19 December 2023, 01:04

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B
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Hi Thomas,

A common cause for this is that the IAM pod is not running or ready. Please check the status:

kubectl get pods -n <your ifs namespace>

It should show as 2/2 and Running. Also verify that the other pods are also up and running too.

If not running you should check the pod description and logs:

kubectl describe pod <pod name> -n <your ifs namespace>
kubectl logs <pod name> -n <your ifs namespace>

You may need to append a “-c <container name>” to the logs command as well to distinguish between each container. See the describe output to identify the container names. 

Best regards,

Ben

Heins
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Badge +2

Hi Ben,

your answer was very helpfull.

Thanks.

Best regards

Thomas

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