@Kasun Manuranga Hi, one of our partners is facing the exact same issue with FSM6U13. They are using Oracle as DB. None of the DB or FSM Installer log shows any hint, why this error happens. However, the mobil init worked without issues with Windows Mobile Client.Do you got any feedback from FSM PD, if this is a bug or what is causing it?Best regardsRoman
Thanks for your feedback, Kasun.As they will anyway go for the last update soon, I won’t bother for now and see if that will solve it as well. Guess, reporting to RND isn’t required if it’s fixed for the later releases (or what do you think @Phil Lamerton @Lee Pinchbeck ?).However, it’s strange to get this “error” message.Best regardsRoman
@Phil Lamerton Hi, could you please raise attention of IFS Cloud PD and/or PSO PD to this? Our customer is awaiting feedback.Best regardsRoman
@clhase thanks we can certainly try that but do you have also answers for us on the general handling of certificates in IFS Cloud? Is this something we need to consider here as I assume PSO is seen as an external system for IFS Cloud and this would eventually mean that the error message could be actually related to a certificate issue instead of an issue with the container - or can you completly exclude this as the root cause?Note also that both systems are running on different hosts / k8s clusters.
Hi @IGMIGMIMXMD,I’m not aware that the FSM or PSO Installer is disabling this DB component.I think you can enable it without any issues. I’m using the SQL Server Agent as well in our internal environments for scheduled backup jobs.Best regardsRoman
Hi Jessica,a Person with STUDIO license is able to access all Navigator items listed under “STUDIO” (mainly development features such as “UI Designer” or “SQL Query Tool” and couple additional Admin functions like “License Administration”. Note that you a Person needs this type of license as well to use the “Lobby Designer” (+ a LOBBY license within the FSM License File!).Here is an overview of the available License types and their functionality (taken from FSM Reference Guide): Best regardsRoman
Hi Kanwar,can you please describe what issues they faced exactly? Best regardsRoman
Hi Kanwar,did you check the Server/Mobile Logs and the “Mobile Error Log” (available in Smart Client) for any exceptions during that time?Best regardsRoman
Hi Teshan,I suggest to check the following with the customer:Did they had DB connection issues prior changing the connection string? (as far as I remember the connection string was always like that in UAT) Did you check the Installer Logs of PSO? Any errors? If the Upgrade was performed by Ericsson - did they perform it correctly?Possible troubleshooting steps:Try to stop all PSO Services and shutdown the DB. Reboot Application Servers, start DB and PSO Services. Try to check, if you can login to the database from one of the Application Servers by using sqlplus. If that fails as well, then probably it's a DB connection issue and DBA needs to check. (again, check tnsnames.ora for any misconfiguration when using DB connection string with Alias instead of actual hostname)Best regardsRoman
Hi @rayanhimal,did you check the technical docs?https://wit.ifsworld.com/f1docs/apps10/Foundation1/040_administration/210_security/015_authentication/050_configure_compatibility/default.htmI think you only need to configure this when you intent to use LDAP instead OpenID when using Azure AD or AD. I’m not quite familiar with the IFS APPS - PSO Integration but just some thoughts:When you connect both system isn’t PSO using IFS APPS as the authentication provider? This means, that PSO will redirect authentication requests (e.g. when sending Broadcasts) through the Identity Provider within IFS APPS (in your case Azure AD).Thus, no additional configuration should be required then setting up Azure AD as described here:https://wit.ifsworld.com/f1docs/apps10/Foundation1/040_administration/210_security/015_authentication/020_configure_azure_ad/default.htm...and of course the Broadcast User (=Azure AD Account) under Service and Maintenance/Scheduling/Basic Data/Scheduling Configuration needs to
Hi Angelo,did you check, if the App Param MOBILE_DOWNLOAD_ATTACHMENT_MAX_SIZE is set to a appropriate size and zip-files aren’t excluded on ATTACHMENTS_BLACKLIST? Best regardsRoman
Ok, that should be enough. ;) Did you also adjust the ATTACHMENT_MAX_SIZE accordingly?I’m quite unsure, if zip-files are supported in Mobile - maybe someone else can comment on that?I can imagine that it requires additional assemblies provided with the FSM Mobile App (or a different App installed on your device for zip-files).I assume also the X is shown as there is no preview available for such a filetype. However, I would expect that some action happens when clicking. Did you also try with a different Mobile Client (iOS, Android, Windows) - is it behaving the same?Best reagardsRoman
Hi Thomas,technically it’s not possible to prevent a Person from using the Smart Client as there is no specific license type available for this (like e.g. MOBILE allows only usage of FSM Mobile App).I know that you are on IFS Managed Cloud so you also can’t make certain tweaks in IIS to “block” access for certain users.This means you can only do it via communication. I think you can show a message and/or initial screen (assigned via role) after the Person successfully logged into the Client but again, this message is shown in both Smart and Web Client.As this isn’t my expertise of area, I hope someone else can elaborate on how to achieve this. :) Best regardsRoman
Hi Mark,have you installed the SQL Management Studio on your Application Server / local PC? You need to have at least the SqlCmd installed, if you don’t want to install the whole SSMS. It is also described in the Installation documentation in the pre-requisites section.Re the message: Did you try to fetch the FSM Installer Log by hitting ctrl+l and see, if there is more information which file can’t be found?Best regardsRoman
Hi Adrian,FSM5 doesn’t provide a web-based UI like FSM6.Besides the .net Click-once Smart Client, you also have the “Integrated” Smart Client. This is designed for Citrix deployments. See Information in the Installation Guide: Note: This is taken from the FSM6 Installation docs but it’s also available for FSM5. You might want to try that out. Best regardsRoman
Hi Luís, you can check all available API calls in the Swagger documentation available at:https://MyHost/IFSSchedulingRESTfulGateway/swagger/ui/index.htmlYou can also generate an access token on that page.Note that this page is hidden by default and you would need to set the “EnableSwaggerUI” parameter prior.Further Information is available in the PSO Interface Guide, see here: Best regardsRoman
Hi Ady,no, I’m sorry but I do not know any customer who is using the Citrix Integrated Client with a similar issue.I guess, it’s best if you raise a support case to get proper feedback from the FSM Product Team. Best regardsRoman
Hi Soumitra,I believe it’s because the FSM App Server isn’t able to connect to the BING Maps API due to Firewall blocking or any other policy in place.Check with the customer if this is the case (or maybe if a Proxy is required to access external resources).Best regardsRoman
@OSHWLK I guess this is redundant as you got your answer here, or? Best regardsRoman
Hi Thomas,did you try the FSM Integrated Client as well? I believe not as you are on IFS Manged Cloud. You will need to request the Installation Files for the Integrated Client via Ticket.Further, Information can also be found in the FSM Installation Guide: May be worth trying. Best regardsRoman
Hi Bjørn,the obvious out-of-the-box solution would be to manually monitor it by accessing the License Administration Screen available in Smart Client.Further, you might create a report based on some SQL queries. The mx_t-Table is logging all currently consumed/assigned license tokens. A license token is generated upon first user login and is created for each client (Smart, Mobile, Web, Portal, etc.). Thus, you would see a couple of tokens created for one and the same user. You would also need to join that table with the person-table to get all the information.Some example query to fetch all User assigned a STUDIO license AND consumed a token: select person_id, status, last_logged_in from personinner join mx_t on mx_t.mx_t_02 = person.person_id where person.metrix_user_type = 'STUDIO'; Hope that helps! Best regardsRoman
Hi Varun,without that permission the App will not be able to run. So, it’s mandatory and can’t be changed.Best regardsRoman
@Lee Pinchbeck do you have any idea if that can be achieved somehow? I know, we have a parameter for the Smart/Web Client but not for Mobile, or?Best regardsRoman
Hi Steven,did you test it across other platfroms (Android, Windows)?If it’s repeatable, I would suggest you create a case for support to check if this might be a bug.Best regardsRoman
Hi Vinu,I assume the customer has a couple of PSO I/O and Optimization Servers. So, theoretically the System would still be available when a update is applied to one of those servers. However, it is to be expected that a short downtime is required until the Database is updated.Best regardsRoman
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