Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,546 Topics
  • 6,711 Replies

2546 Topics

H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Meaning of behind in page configuration

we have imported application packages and few pages also we imported but under page configuration the baseline status is shown as “behind ” . What does it mean ? 

2
Kelum Pradeep Kumara
Superhero (Employee)
1 year ago
D
Do Gooder (Customer)
DareenAhmedDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Manage serial structure

Hi Dears, this error appears to me while trying to add the serial number in the Manage Serial Structure line and the below screenshot shows that the part is in the inventory So how can we solve this issue?   

2
VivekBhandiwad
Hero (Partner)
8 months ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM : Requistion : GNS : create in non Corporate currency

Hi Team,We have a requirement to allow non Corporate currency for the PO_GNS.But, the schema seems to be only allowing the creation of GNS items in corporate currency. FurtherWe did update the currency from the backend, but when the Requisition converts into Purchase Order, it again applies conversion from Corporate currency to local currency.Ex :PO_GNS created with AUD corporate currency 10$ update the currency from backend to local currency NZ used the GNS item in Requisition Converted to Purchase Order & then the $ value changed to 10.75 NZ (which is considering the currency_conversion)

0
C
Hero (Partner)
1 year ago
Kalpani Dissanayake
Superhero (Employee)
Kalpani DissanayakeSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ability to create a pop-up notification to display open escalations

Hello experts,We have a requirement to create a pop-up notification to display open escalations when we add a place record, when creating a new request.Expectation : it should be as same as below pop-up appears to display open requests when adding the place id at the creation of a new request.Would this be an enhancement or is there any way to implement this requirement. Thank you. 

1
Shneor Cheshin
Superhero (Employee)
1 year ago
S
Do Gooder (Partner)
sarahkDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DefriefReview Screen TechSignature ID

 HI ,FSM mobile - We are using FSM 6.21 Version and New Debrief Review screen we are using in mobileWhenever Updating/Inserting the task signature id through Client Script TECH_SIGNATURE_ID is updating as negative values and syncing takes long time Need  Suggestion. Thank you @Saranga Amaraweera 

2
B
Hero (Customer)
10 months ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

client script - validate string on spaces

Hi All,I need to detect if a field in mobile isn’t contains only spaces. I want to do this via a script, I know this is easy to achieve via Javascript, but I understand vanilla Javascript isn’t supported in FSM? I’m only allowed to use the build in functions from IFS? Regards,

1
Shneor Cheshin
Superhero (Employee)
1 year ago
C
Do Gooder (Customer)
Charlotta CDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Route planning with charging stations for electric vehicles

Hello!Is it possible to somehow integrate locations of chargings stations for electric vehicles in the route planning? We would like to be able to plan a stop at a charging station as either a separate activity or at lunchbreak. Thank you in advance!

1
P
Hero (Employee)
1 year ago
R
Do Gooder (Partner)
Rajesh Kumar SethiDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Return key in case of on hold case in inbound

If multiple records are coming in array for some reason one record is going for on hold how can we return a key value in response like we are returning for completed case.

0
R
Do Gooder (Partner)
1 year ago
S
Sidekick (Partner)
SuryaSenSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Button appearance on iOS

We added a new custom button on one of our mobile screens. It is appearing as expected on the Android devices, but on the iOS app/devices the button appears as a read-only text field/ label. Is there any way to make the button appear as rectangular buttons on the iOS app as well?

1
Shneor Cheshin
Superhero (Employee)
1 year ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Sync Rules (Android 6u23)

I am attempting to sync a custom table with FSM Mobile, when using the database query option in IFS mobile (6u23) the result returns an error. I am confused as to why when analyzing the sync rule I am able to return values however not actually view them within mobile. From the below is it possible to identify determine the source of the issue or is this better suited to a ticket? Thanks! Sync Rule: <hierarchy_select return_only_requested_attrs="true" max_rows="1000">  <primary_table>TFI_WORK_NOTES_VIEW</primary_table>  <from>    <table>TFI_WORK_NOTES_VIEW</table>  </from>  <attrs>    <attr>TFI_WORK_NOTES_VIEW.*</attr>  </attrs>  <where>    <join_constraint>    </join_constraint>    <data_constraint>    </data_constraint>  </where></hierarchy_select>Custom Metadata: Log output:02/27/23 10:39:44 AM|ERROR|com.metrix.architecture.utilities.MetrixActivityHelper:createActivityIntent|ma

1
J
Do Gooder (Customer)
1 year ago
B
Do Gooder (Customer)
BDN3FEDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Enhances Release Notes 6.11

Hi,is there a plan to publish the enhanced release notes for PSO in time and inform also the customers in time about changes and adaptions that need to be made when getting the release deployed? Also important for upcoming releases?Thanks in advanceBRMarin

1
roklde
Superhero (Employee)
1 year ago
M
Do Gooder (Customer)
Marc CornelisDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Several Sites & Maintance organisations

we would like to configure different sites and different Maintenance Organisations in one Companie.Field Service. what would be the impact of such a configuration

1
A
Do Gooder (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

restricting a person role!!

Can we restrict a a role from providing a specific role to himself or anyone else??

3
R
Hero
1 year ago
P
Do Gooder (Partner)
Pedro_DuarteDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby counter configuration on the 'Element Designer'

In order to create a counter element in a lobby, in the 'Data Source Designer' I need to do the following condition, which result count is '12': In the element designer I need a configuration, that would able in the WebClient by left clicking in the counter, to show the tasks that were selected by the prior condition (in this case the same 12 tasks). Element Designer: It's possible to reproduce the condition of the 'Data Source Designer', with a 'select' inside in the URL (in the 'Element Designer')? Or there is another way to configure de element designer in order to show the same '12' tasks by clicking in the counter (knowing that its necessary to use a 'select' in the condition on the 'Data Source Designer'?

7
E
Do Gooder (Customer)
1 year ago
S
Do Gooder (Customer)
SArndtDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

STOCK_BIN Table Access_group can not be patched

Hi there, I have a problem which I dont really understand.I tery updating the Access_group in the Stock_bin Table over a Business Rule but the System ignores just the Access_Group.All other Date ist patched correctly except this. Is this a normal behaviour?  My XML Call ist like this: <update_stock_bin>  <stock_bin>    <bin_id>LOCATION</bin_id>    <condition_code>New</condition_code>    <location>GOOD</location>    <part_id>Part</part_id>    <place_id>TESTSTOCK</place_id>    <usable>Y</usable>    <access_group>ACCESS</access_group>    <insert_update is_initialized="False" />  </stock_bin></update_stock_bin> Can someone please help?Thanks in advance 

0
S
Do Gooder (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to add a specfic body to mail

We are sending mail via using event but we want to add specific body with formatting in mail . From where we can achieve this ?

3
A
Sidekick (Customer)
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Import/Export functionality not installed?

Hi Team,Am getting the below error message when am clicking the import/export.“Import/Export functionality not enabled for this installation” Appreciate your support

4
Shneor Cheshin
Superhero (Employee)
1 year ago
H
Hero (Employee)
Hasara DinuHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

task_usable field usage

Hi experts, I am getting below exception in a screen(Primary table = TASK) when trying to save the task fields. Can anyone help me to understand the usage of this task_usable?  I am not sure why this field get added to the task update, since this is non db field as mentioned in the error it self. And also, I was unable to find this field in metadata, but was able to find this in the code itself, and also unable to identify the exact usage of this. Is there any specific reason why this field get added to the task_update message? Thanks,Hasara

4
H
Hero (Employee)
1 year ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

GPS data not coming through when app is Intune managed

Hi Experts,This a curvy one. One of our customers uses Intune to manage the fsm mobile app for android. What we have observed is that when the app is pushed from intune (managed), the gps data is not coming through. When the app is sideloaded (unmanaged), the gps data comes through without an issue. This leads us to think that this could be some Intune setting, permission that would allow location data to be picked.Have any of you run into to this before?

1
roklde
Superhero (Employee)
1 year ago
M
Sidekick (Partner)
mihiran.pSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to setup Separate server for FSM integration

There is requirement to install separate server of FSM Integration servers to manage integration load. Is there any recommend way to do this 

4
M
Sidekick (Partner)
1 year ago
N
Do Gooder (Employee)
nurtlkDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

limit the subject length in notification message

Hello,In this case, the subject of the notification message is a concatenation of two parts. These two parts are taken from two different fields. Is it possible to limit the length of one part when fetching to the subject without affecting the length of the referred field?  Thanks and Regards,Nurashini.

0
N
Do Gooder (Employee)
1 year ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Future of FSM

I understand IFS FSM is a stand-alone application at the current moment and there is some word that it is being integrated with IFS Cloud. What is the future of FSM? Will the stand-alone application be integrated fully with IFS Cloud and cease to exist as a stand-alone application called ‘FSM’, and instead be called Enterprise Service Management (ESM) going forward? Also, being that PSO is connected to FSM, will it also be integrated fully into IFS Cloud? Thank you.

2
Alexander Heinze
Superhero (Employee)
1 year ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The antiforgery token could not be decrypted

I have a customer who is getting the below message and their non prod environment is unusable. Would they need to reach out to MS as this is a Microsoft exception? Category: Microsoft.AspNetCore.Antiforgery.DefaultAntiforgeryEventId: 7SpanId: 0309bd647ee93dbbTraceId: 4cefed6e1e4819386f968508f75281dcParentId: 0000000000000000RequestId: 8000006e-0001-c000-b63f-84710c7967bbRequestPath: /FSMCRP/WebClient/ActionId: 409bced6-9d2e-4714-9d82-c18a59db81bcActionName: FSM.WebClient.Server.Controllers.HomeController.Index (FSM.WebClient)An exception was thrown while deserializing the token.Exception: Microsoft.AspNetCore.Antiforgery.AntiforgeryValidationException: The antiforgery token could not be decrypted. ---> System.Security.Cryptography.CryptographicException: The key {accf16bb-cd1f-4afc-ad53-f12920cef1ca} was not found in the key ring. For more information go to http://aka.ms/dataprotectionwarning   at Microsoft.AspNetCore.DataProtection.KeyManagement.KeyRingBasedDataProtector.UnprotectC

3
roklde
Superhero (Employee)
1 year ago
K
Hero (Employee)
Keith AdamsonHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SSO login FSM OK but get login screen on PSO

Hi Experts We have a customer that is using SSO. They can log into FSM ok, but when they try and jump over to PSO, they get the login screen. I can see in Audits that the login is there and enabled: But they can’t login to PSO, anyone have any experience of this ? Cheers

4
roklde
Superhero (Employee)
1 year ago
S
Sidekick (Employee)
ShobanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

guidelines to apply Dynatrace in our installation

Hi Experts , One of our customer wished to set up Dynatrace   in WFM mobile for monitoring purposesSo they are asking prerequisites and guidelines to apply such monitoring capability in their installationCan anyone of you please suggest solutions for this ?Thanks and Regards Shobana 

0
S
Sidekick (Employee)
1 year ago

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