Distribution (CRM, Commerce)

This will include the questions related to CRM and Commerce.

  • 1,102 Topics
  • 2,939 Replies

1102 Topics

I
Do Gooder (Partner)
InfSatyeSDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

Error while approving order Quotation

When we approve order quotation system giving an error “The process type of the Requisition and proposed order should be same”. Can someone please help. 

5
Dilan Senevirathne
Superhero (Partner)
1 year ago
J
Hero (Customer)
JohannesWittwerHero (Customer)
asked in Distribution (CRM, Commerce)

Can IFShome protocol be used to create new data

Dear all, I would like to call IEE from an external link and create a new business opportunity. ifsapf:frmOpportunity?COMPANY=100&ACTION=newIn addition, I would like to handover some fieldvalues as parameters (similar to parameters that can be used for externalsearch).With this the user can call the IFS client from an external application, create a new dataset with prefilled values from external application and complete the creation of the new dataset in IFS. eg. create a new Business opportunity:http://someserver:8080/somepath/Ifs.Fnd.Explorer.application?url=ifsapf:frmOpportunity?COMPANY=100&ACTION=new&DESCRIPTION=NewOpportunityDescription&CUSTOMER_ID=10002015&CURRENCY_CODE=EUR Best regardsJohannes

0
J
Hero (Customer)
3 years ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Service (Non-Inventory Sales Part) as Complementary Part

Hi,The business requeirment is to enable additional sales of service attached to the sales of the product.For inventory parts, complementary part can be used to suggest relevant parts to be sold together with the main product.How can I solve the issue to suggest service contract / service/ extended warrany etc. as suggested parts when quote/sell the main product?Is there a reson why non-inventory sales part cannot be defined as complementary part?What risk can we face if we remove the code via a modification, that controlls that a complementary part is added as complementary part?//A

1
A
Hero (Partner)
1 year ago
J
Do Gooder (Partner)
jfabianoDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

Problem with the link parent/child in the custom tab

I created a custom tab with two attributes for Customer. The first is the Customer_id in order to link my custom tab to the master data.Now when adding/updating a value there, it saves the value for the master linked and this is the behavior that I need (so far all is OK) But if the user click on the (+) button instead of update directly the existing value in the field ‘New cf Jfo 2’, a new line is saved in the database but will be never visible because a first value exists. How to avoid this behavior ? How to avoid the  user to create a new value when a first already exists ? Thank youJean-Louis   

0
J
Do Gooder (Partner)
1 year ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Distribution (CRM, Commerce)

Apps9: Purging no longer valid price lists

Am hoping someone can give me some guidance on how they manage price lists that are no longer valid. We operate on a system where haulage is included as part of the price per part. Which means that each price list has to factor the distance from the source to delivery point. As a result, we have a price list per delivery post code, per pricing level for all of our customers. Currently 22k price lists. We revise our prices approx twice per year, so the number of lists are growing. The update procedure we use (Migration scripts from CSV) takes a long time to run as it performs checks on previous lists. I would like to remove the price lists that are no longer valid to speed this process up. Is there anything anyone can suggest to remove those price lists or archive them perhaps?

4
B
Sidekick (Customer)
9 months ago
S
Do Gooder (Customer)
sbrockdorfDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

App9 Report Rule-Action Print to Logical Printer-Action Properties

I have a report rule to print multiple COPIES of a layout but if the layout is more than 1 page it will print # copies of page 1 then # copies of page 2.  How can I get it to print page 1, 2, page 1, 2?  There is no explanation anywhere about the DuplexMode, PrintConfFileName, SpoolFileName Action Properties  for this Action. I’d like to know if the DuplexMode would be used for this purpose? Documentation on the Report Rule Action Properties is terrible - just some feedback.

0
S
Do Gooder (Customer)
2 years ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Distribution (CRM, Commerce)

Apps 9 - 3rd party hauler/shipment intergration help needed

We are currently using a 3rd party haulier to deliver goods produced at our sites. When doing this we have an event based solution that fires when a new shipment is created with a particular ship via. The event registers key shipment information in a custom table. That table is then captured and sent to an FTP folder via IFS connect/application messages.It can be a little unreliable, due to the fact that users are able to update shipments and events aren’t always firing. Coupled with the occasional application message fail, and table lock it’s not a reliable solution.I am tempted to reconfigure the events to fire from the shipment table only, but am finding that as the changes are registered on the customer order, the shipment is only a reference so doesn’t recognise any changes! Am wondering best way to approach this. Does anyone else have any 3rd party hauliers you need to send information almost real time with updates? Our customers change their mind frequently and we like to be fle

1
AntOlivFr
Sidekick (Partner)
3 years ago
A
Sidekick
Amitesh_IFSSidekick
asked in Distribution (CRM, Commerce)

ORA-20105: Assert.IS_VIEW_COL2: "EQUIPMENT_OBJECT.J115" is non existing view column

I am getting an error while updating functional object description in Equipment object navigator screen and  It has view and column detaiils in the error. Tried dictionary refresh and reloading custom objetcs still the It has same error.screenshot below for reference : Appreciate any help :)Thanks in Advance.Regards,Amitesh

0
A
Sidekick
2 years ago
S
Do Gooder (Customer)
sbrockdorfDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

App9 - Application Message Error: Error while sending data... Caused by: javax.mail.internet.AddressException: Local address contains control or whitespace

We have employees with apostrophe’s in their email address who need to receive emails from IFS App9 .  We receive the Application Error Message: Error while sending data... Caused by: javax.mail.internet.AddressException: Local address contains control or whitespace when trying to send emails to the recipients.  The recipient email works fine outside of IFS.  Is there a way to allow these emails to work within IFS??  We have even tried setting up a Distribution List with only that employee but ultimately the email needs to go to the individual recipient.  Examples in attached Word document.There was previous posting related to FSM but it is older and am not able to access any of the replies which is rather inconvenient since I now have to pose a new question.NOTE: we are just starting the upgrade to Cloud version but that is several months to a year before that happens and need to see if there is some sort of work around for this issue now.

1
S
Do Gooder (Customer)
6 months ago
B
Do Gooder (Customer)
brian.thompsonDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Requisitioned Shop Orders in Machine Load Visualizer

I am unable to see requisitioned shop order orders as a load source in the Machine Load per Work Center visualizer.  Yes, the Load Source option is toggled on.  I assume there’s a setting located somewhere else that is hiding these.  Any advice on where to look to ensure everything is properly set up to show these in the visualizer?  

4
B
Do Gooder (Customer)
1 year ago
ParsaHZM
Sidekick
ParsaHZMSidekick
asked in Distribution (CRM, Commerce)

Business Opportunity Lines History

Hello my friendsHow can we record our Business Opportunity Lines (make a history) when they (Business Opportunity Lines) connect to Sales Quotation, As you know when we create Sales Quotation from Business Opportunity the Business Opportunity Lines automatically set in Sales Quotation lines and when we change the Sales Quotation lines, again automatically the Business Opportunity Lines has changed, Here how can we make a history from our pre-Business Opportunity Lines? (before make some changes in Sales Quotation lines ), Actually we need our Business Opportunity Lines in every step separately.Wish the best for you guysGood Luck 

2
ParsaHZM
Sidekick
1 year ago
ascheeka12
Sidekick (Customer)
ascheeka12Sidekick (Customer)
asked in Distribution (CRM, Commerce)

Document attachment error on all screens

Dear Team,kindly advise on below error while user’s going to attach document at any screen. the error is coming for the end user’s as well on  IFSAPP id.   

1
A
Superhero (Employee)
2 years ago
J
Do Gooder (Customer)
JohnnyWooDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Prepayment Based Debit Invoice correction

Dear All,  we got a prepayment from the customer. We connected this prepayment to a customer’s order and issued a Prepayment Based Debit Invoice (PREPAYDEB). The customer resigned and we have to make a correction invoice now. The problem is that it is not possible to issue a “correction invoice” for the Prepayment Based Debit Invoice (PREPAYDEB) which we have issued. When we right click on the header of the invoice, the option of making a correction invoice is grayed out.It is only possible to issue a credit invoice which is unfortunately not an option.Does anyone know how to handle this? (How to make an option of invoice correction available)Thanks for your help. 

0
J
Do Gooder (Customer)
2 years ago
I
Sidekick (Customer)
ImankaSidekick (Customer)
asked in Distribution (CRM, Commerce)

Incoming Dispatch Advices have been stuck in 'Accepted' status.

Incoming Dispatch Advices have been stuck in 'Accepted' status. I want them to proceed to Transferred state. Could you please guess issue here? Thanks,Imanka

1
L
Hero (Employee)
1 year ago
P
Do Gooder (Customer)
philipv
asked in Distribution (CRM, Commerce)

Application Message reprocessing when failed

I have a message queue  where I receive XML-files.The files are very large so it take a while to process. Sometimes it happens that it times out and the Error message is:Even if the message is failed due to this error message it creates up allocations.Then the same Application Message Id is retrying serveral times during the day. This issue causing identical allocations.I want the error application message to stay as failed and not being processed again.Have anyone experienced this before?Thanks

2
RanukaSerasinghe
Hero (Partner)
8 months ago
D
Do Gooder (Partner)
darenickDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

Add Service Order Supply Code to a Shipment

Want to confirm it is NOT possible to add a customer order line with a Supply Code of “Service Order” to an IFS Shipment.   The customer order line is a non-inventory sales part.  I found it possible to add a non-inventory part to a shipment, but not when the Supply Code is “Service Order”.It appears that way, but need to confirm I’m not missing a setup step. Thanks for your help.   

1
R
Hero (Employee)
2 years ago
M
Do Gooder (Customer)
MarcinlDo Gooder (Customer)
posted in Distribution (CRM, Commerce)

IFS v.10 integration with Adobe Magento

Hi AllI am looking for information about the possibilities/ways of integrating IFS v.10 with Adobe Magento (e-commerce platform). Maybe someone in the group has some experience with such integration and would like to share?

1
namouk
Do Gooder (Customer)
7 months ago
R
Superhero (Partner)
RutJWhalenSuperhero (Partner)
asked in Distribution (CRM, Commerce)

Business Lead Contacts

Version: IFS Apps10 UPD 8 Is there a limit to the number of contacts that can be created on a Business Lead? Thank you.

1
HoiAnushB
Superhero (Partner)
3 years ago
Martin Falkenau
Sidekick (Employee)
Martin FalkenauSidekick (Employee)
asked in Distribution (CRM, Commerce)

Expiration Date of Tax Exemption Certification No in the customer (tab "Tax Exempt Information")

Hi,if the Tax Exemption Certificate  has been expired then the Tax Liability “EXEMPT” usually should not be applied anymore. If customer order or invoices will be created after the expiration of the tax exempt certificate, the the applied tax / tax codes are not correct and an invoice should not be created with liability EXEMPT. Is there any check of the Expiration Date of a Tax Exemption Certification No within the customer order and or invoice in IFS Standard (App10, Cloud)? Thank you for your support.BR,Martin

0
Martin Falkenau
Sidekick (Employee)
11 months ago
H
Sidekick (Employee)
Hashane BolonneSidekick (Employee)
asked in Distribution (CRM, Commerce)

Total delivered quantity field getting null in the delivery note analysis window.

In certain delivery notes, the field total delivered quantity becomes null? What is the reason behind this?Is there any connection to do with the customer sales quantity in customer order line? 

1
H
Do Gooder (Partner)
1 year ago
T
Do Gooder (Partner)
TecAlageSDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

Map Different Accounts to one manfacture Part under Posting Control 'M1'

HI Team,Could you please guide me is there any way.Can we define two different GL account to one manufacture part under posting control M1.Ideally this is scenario will arise when business want to buy to manufacture part in the market rather than manufacture on their own.We are thinking to use Control Types C32 -Accounting Group &  C46- Location Type, but the problem is  Location Type ‘Picking’ is available in all the places like during arrival, shop order etc.Regards,TecAlages

3
S
Hero (Employee)
9 months ago
Anupa Arachchige
Sidekick (Employee)
Anupa ArachchigeSidekick (Employee)
asked in Distribution (CRM, Commerce)

Peg parts moving on a transport task

Below is a question raised by a customer. Is there a setting in Manual pegging that we do not have access to that would allow IFS Users to peg parts moving on a transport task?  Right now the only option is to peg to a customer order.

1
P
Hero (Employee)
9 months ago
B
Sidekick (Customer)
BLLKaterinaOSidekick (Customer)
asked in Distribution (CRM, Commerce)

Add Shipment Numbers on Search Dropdown

Hi, I wondered if it was possible for when you search for an order number or PO number in IFS apps 9, it can also have the shipment numbers on the dropdowns?   It would be much easier to know which Order # matches with what shipment #, instead of having to go manually into the shipment to find out. Would anybody know if this can be done and how?  Thank you  Kate 

2
B
Sidekick (Customer)
2 years ago
J
Hero (Customer)
jamie.malangyaonHero (Customer)
asked in Distribution (CRM, Commerce)

Aurena - Some fields do not stay in the Search Header after signing in and out

In Aurena’s search header, we have a field for “City” and “Name” in our Customer - CRM form page. I checked both fields and they are not custom fields.I noticed that when we add “City” as a search field from the “More” drop down menu, the field will stay in the header after I have logged out then back in.When I add “Name” as a search field from the “More” drop down menu, the field does not stay in the header after I have logged out then back in.Is Aurena supposed to keep the user’s chosen fields in the search header after they have logged in and out (without using the saved search option)?

2
J
Hero (Customer)
1 year ago
A
Do Gooder (Employee)
Anthony DDo Gooder (Employee)
asked in Distribution (CRM, Commerce)

Apply Fixed Delivery Freight on Shipment

Hello Community, I’m trying to apply a fix amount of delivery freight on each shipment. To that, I'm trying to use delivery freiht management. It's working good but I have to check manually flag "Apply Fixed  Delivery Freight" on each shipment. Do you know if there is a standard way to automatically check flag “Apply Fixed Delivery Freight” with IFS standard ? Thanks!Anthony

1
R
Hero (Employee)
2 years ago

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