Distribution (CRM, Commerce)

This will include the questions related to CRM and Commerce.

  • 1,098 Topics
  • 2,927 Replies

1098 Topics

H
Sidekick (Employee)
Hashane BolonneSidekick (Employee)
asked in Distribution (CRM, Commerce)

Register Arrivals is giving an Error

Go to register arrivals and filter by "Source Ref Type" equal to "Return Material Authorization" and click search.Choose any one of them and click "Receive Parts against Order Deliveries". A pop up window appears and you can choose which material and quantity you want to return.It doesn't matter if you choose the quantity on the RMA or less than the quantity on the RMA, it give you the error shared below.  

0
H
Sidekick (Employee)
3 months ago
MIMLFULK
Do Gooder (Customer)
MIMLFULKDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Disabling Column chooser removes ability to resize column?

We disabled column chooser for a LTU and now the users do not have the ability to adjust the columns at all - is this all tied together?

1
MIMLFULK
Do Gooder (Customer)
1 year ago
J
Sidekick (Customer)
jokasperSidekick (Customer)
asked in Distribution (CRM, Commerce)

Package parts

HI,in the Cloud, version 23.1.2, we are seeing the following when testing.  I tested package parts and they work fine in business opportunities. But when I go to send it over to a customer order, I get an error message that non-inventory sales parts cannot be package parts. That is also true if you try to put supply code package on a non-inventory part on just a straight customer order.Is this something new?  If so, why would it allow you to non-inventory parts to a BO for a package part? Thanks,Jo

0
J
Sidekick (Customer)
9 months ago
U
Do Gooder (Customer)
Urvakshh.AvariDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Customer order & Cost Bucket

The warehouse is having some issues with processing this customer order. They are getting an error msg about Cost Bucket 110-I is not set up. upon closing out the order in IFS we got a notification that there was an issue with the cost bucket. Can someone please check and advise?

3
cperdue
Hero (Partner)
1 year ago
R
Sidekick (Customer)
roshangaSidekick (Customer)
asked in Distribution (CRM, Commerce)

Lobby Element Question

Hi, Is there a ready to use lobby element in cloud 21R1 to view customer order lines per planned ship date? There is a one to see orders due for today but no one to check with a specific date. ThanksRoshanga

1
Yohan Rajapaksha
Hero (Employee)
2 years ago
mfrejik
Sidekick (Customer)
mfrejikSidekick (Customer)
asked in Distribution (CRM, Commerce)

Customer Agreement By Volume

Hello, We currently use customer agreements in Apps10, which are primarily driven by dates. We would like to drive this using volume as well. For example, a customer contracts us for 100,000 lbs of material. That price is good within the date range for that qty of product. Once they reach 100,001 lbs, we want to issue a new contract, most likely at a different price. It appears that the supplier agreement kind of works this way. Is there a way to achieve this with customer agreements.

3
mfrejik
Sidekick (Customer)
4 months ago
A
Hero (Partner)
astfaraztHero (Partner)
asked in Distribution (CRM, Commerce)

Multiple Customer Rebate Agreements Issue

Is there any core functionality that will support the calculation of more than customer rebate?Business Scenario:Customer A has a tiered rebate program where they will receive X percentage based on a tiered minimum sales volume.Additionally, Customer A has a overall minimum sales volume target where they will receive a flat percentage.Data Set-up:At the moment, I’ve created the following:2 Rebate Agreements for all Sales Parts (1 for tiered and 1 for overall minimum) Both are set-up as  Final Settlement performed yearly Each have the same Agreement Priority Customer record is set-up as Multiple RebatesIssue:When the Final Settlement is run, the proposed rebated credit is only being generated for the tiered rebate and it is ignoring the second rebate.  It appears this is because this was the last Rebate Agreement updated.  Is it possible for both rebates to be considered and calculated in the final settlement?  Alternative Ideas:I’ve thought about adding the percentage from the overall

0
A
Hero (Partner)
7 months ago
K
Sidekick
kamal
asked in Distribution (CRM, Commerce)

is ther any option to exclude sq lines with zero price from print SQ

 Is there any standard functionalityto exclude sq lines with zero price from print SQ report in IFS8. Can anyone please check and update me.

2
Minoshini Fonseka
Superhero (Employee)
2 years ago
K
Do Gooder (Customer)
KezziaKDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Sales Quotatoin - Previous Revisions in Aurena

This question has already been asked, but the answers were for EE.  Can I find a previous version of a Sales Quotation (or indeed revert to an earlier version) in Aurena?Thanks 

0
K
Do Gooder (Customer)
2 years ago
S
Do Gooder (Partner)
stephe_12Do Gooder (Partner)
asked in Distribution (CRM, Commerce)

Applying sales promotion deal

Hi, I have followed all the steps below to create a sales campaign but this is not working. Create a Sales Charge Type with Charge Category Promotion.  Create a Campaign with a Sales Start Date today and a Sales End Date a couple of weeks ahead. In the Sales Promotions tab, add Deal ID 1 with the Charge Type from step 1. Enter a Buy ID and then enter the Sales Part and Min Qty. In the Get section, select the radio button for Discount (could also be price or discount amount) and add a discount. Add a Get ID and enter the Sales Part. Add a site in Valid for Sites and also a customer in the Valid for Customers tab. RMB to Activate it.  Create a new CO header for the customer and save. Add a CO line for the minimum pcs of Sales Part. The system informs that the sales part is connected to sales promotion deal 1. Release the CO header, which will trigger that the Sales Promotion calculation is executed. This will result in Sales Promotion charge line being added.I do not have any sales promo

2
S
Do Gooder (Partner)
5 months ago
C
Do Gooder (Employee)
CanDo Gooder (Employee)
asked in Distribution (CRM, Commerce)

Stage Billing Template - creating template to use it for several Customer Order

Hi, I did not find a possibility to create templates to use it for several Customer Order  Do we have a possibility for that? Many thanks. BR Can

1
alicedc91
Sidekick (Customer)
1 year ago
T
Sidekick (Partner)
ThejSidekick (Partner)
asked in Distribution (CRM, Commerce)

Wrong Print Work Copy of the customer order

Hi experts,I viewed the Print work copy of Preliminary customer invoice. But I am getting Actual ship date line by line along with the sales quantity. How can I remove it from here?  Thank you.Darshi

2
T
Sidekick (Partner)
1 year ago
C
Do Gooder
CurPatryGDo Gooder
asked in Distribution (CRM, Commerce)

Print Shipment Pro Forma Invoice - empty invoice

Hi, I'm new so I'm sorry if my question is chaotic. I work in APPS10.We would like a solution on how we can get charges included in the Shipment, so that it can be included in the customs invoice which is formed from the shipment.The problem is that when I get to the field PRINT SHIPMENT PRO FORMA INVOICE- the invoice itself comes empty. Like it can not read information from Shipment.Is there anyone who can help?     

1
C
Do Gooder (Employee)
1 year ago
J
Sidekick (Customer)
JStackSidekick (Customer)
asked in Distribution (CRM, Commerce)

Sales Quotation Automation

Is there any automation within IFS Apps 10 to have open Sales Quotations go from Released/Revised to Closed after so many days?  We would like to have some built in automation for this but I wanted to check to see if anything is out there prior to customizing our software. Version IFS Apps 10 - Update 14 Thank You

2
Link
Superhero (Customer)
1 year ago
K
Do Gooder (Partner)
Kanchana
asked in Distribution (CRM, Commerce)

Missing installation text in Basic data translation

Hi All, When i checked Basic Data translation for return Causes, I could see that some of the Return causes having some installation text for  gb , PROG, and en . But other Return reason only have gb and PROG . It doesn't have record for en why?If user  now create record for en it will not have installation text .  What is the reason for missing en records for some of the return reasons and What is the reason of installation text going missing when I create a new record ( should it  be something derived at the time of installation or upgrade ?)Thank you Kanchana 

0
K
Do Gooder (Partner)
1 year ago
A
Hero (Partner)
astfaraztHero (Partner)
asked in Distribution (CRM, Commerce)

Case Access Group Issue - Call Center

I’ve run into a unique issue where a Case is not visible to a user unless they are added to a Case Access Group with restrictions defined as “None’.Why is it necessary for a Case Access Group to be defined for the user to see the case?A little background:23R2 SU 2Case Type: GlobalAssignee has access to the Support Organization and the Queue 

4
A
Hero (Partner)
2 months ago
J
Hero (Customer)
jamie.malangyaonHero (Customer)
asked in Distribution (CRM, Commerce)

Aurena - Recent Screens page is blank

We recently launched Aurena and found that one user is having troubles with the Recent Screen page. Whenever they try to use it, it comes up blank: We have already tried the followingCleared the Cache on Chrome Cleared the Cache on EdgeHas anyone else run into this issue or may know how to fix it? 

0
J
Hero (Customer)
1 year ago
I
Sidekick (Partner)
InfAnkurSSidekick (Partner)
asked in Distribution (CRM, Commerce)

Pick by choice extended to functions other than Customer order and Shop Order

Do we know, Pick by choice extended to functions other than Customer order and Shop Order. Functions like MR / MMR / Transport task etc.

1
Mikko K.
Hero (Employee)
9 months ago
J
Hero (Customer)
JohannesWittwerHero (Customer)
asked in Distribution (CRM, Commerce)

Can IFShome protocol be used to create new data

Dear all, I would like to call IEE from an external link and create a new business opportunity. ifsapf:frmOpportunity?COMPANY=100&ACTION=newIn addition, I would like to handover some fieldvalues as parameters (similar to parameters that can be used for externalsearch).With this the user can call the IFS client from an external application, create a new dataset with prefilled values from external application and complete the creation of the new dataset in IFS. eg. create a new Business opportunity:http://someserver:8080/somepath/Ifs.Fnd.Explorer.application?url=ifsapf:frmOpportunity?COMPANY=100&ACTION=new&DESCRIPTION=NewOpportunityDescription&CUSTOMER_ID=10002015&CURRENCY_CODE=EUR Best regardsJohannes

0
J
Hero (Customer)
3 years ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Service (Non-Inventory Sales Part) as Complementary Part

Hi,The business requeirment is to enable additional sales of service attached to the sales of the product.For inventory parts, complementary part can be used to suggest relevant parts to be sold together with the main product.How can I solve the issue to suggest service contract / service/ extended warrany etc. as suggested parts when quote/sell the main product?Is there a reson why non-inventory sales part cannot be defined as complementary part?What risk can we face if we remove the code via a modification, that controlls that a complementary part is added as complementary part?//A

1
A
Hero (Partner)
1 year ago
U
Sidekick (Partner)
UdaneeSidekick (Partner)
asked in Distribution (CRM, Commerce)

Error on conversion from Lead to Prospect

Dear all,When trying to convert to lead after giving a template account the following error comes saying the method in customer potential returns more than one row.   Would like your kind input on what causes this error.Thank youUdanee 

1
U
Do Gooder (Employee)
6 months ago
E
Sidekick (Customer)
EDCLISASidekick (Customer)
asked in Distribution (CRM, Commerce)

Customer Order not to be considered in Credit Check

Is there a way to put a customer order in that is not considered in the credit amount?

3
R
Hero (Employee)
1 year ago
I
Do Gooder (Partner)
InfSatyeSDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

Error while approving order Quotation

When we approve order quotation system giving an error “The process type of the Requisition and proposed order should be same”. Can someone please help. 

5
Dilan Senevirathne
Superhero (Partner)
1 year ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Distribution (CRM, Commerce)

Apps 9 - 3rd party hauler/shipment intergration help needed

We are currently using a 3rd party haulier to deliver goods produced at our sites. When doing this we have an event based solution that fires when a new shipment is created with a particular ship via. The event registers key shipment information in a custom table. That table is then captured and sent to an FTP folder via IFS connect/application messages.It can be a little unreliable, due to the fact that users are able to update shipments and events aren’t always firing. Coupled with the occasional application message fail, and table lock it’s not a reliable solution.I am tempted to reconfigure the events to fire from the shipment table only, but am finding that as the changes are registered on the customer order, the shipment is only a reference so doesn’t recognise any changes! Am wondering best way to approach this. Does anyone else have any 3rd party hauliers you need to send information almost real time with updates? Our customers change their mind frequently and we like to be fle

1
AntOlivFr
Sidekick (Partner)
3 years ago
T
Do Gooder (Customer)
TKGJARKKSEDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Language versions of Sales Part Document texts

I have created one Document phrase with two languages (English and German). When I try to connect the phrase to Sales part I cannot connect Phrase ID, only actual translation of the phrase. So when Invoice is printed and Document Text is added there it will only add translation attached to sales part. SO it will actually not add document text based on Customers Language on the invoice layout as it should.How can I get Document Text Phrase translations working for Sales part.We have IFS10 Upd10Jarkko Seppälä

0
T
Do Gooder (Customer)
1 year ago

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