Replies posted by AddRangaF

21 Replies

AddRangaFHero (Partner)

Error when adding customized Menu item in Work task form in APP10 IEE

Hi Robert,This is not a custom menu. Customized menu I am trying to add with a code change.Just a simple menu with method inquire and execute.Thanks & BR,Rangani

11 months ago

Bhanuka SenevirathneSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

My Stock window on Android Apps9

Hi Bhanuka,A part to be appeared in MyStock in mwo, part should be either connected to a user connected assortment or part quantities should be available in user connected warehouse location.1. Connect the part to Mobile user assortmentCreate new inventory partGo to Mobile Part Basic DataConnect the part to Mobile user assortmentRun Schedule tasks for ‘Refresh all inventory parts, sales part and purchase part’And parts will sync to the device with Batch sync 2. Connect parts to the warehouseGo to user connected warehouse and connect user to a warehouseReceive the part to the WH location (In Receive inventory part)Run Schedule tasks for ‘Refresh all inventory parts, sales part and purchase part’And parts will sync to the device with Batch sync

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Conditional Custom Field Aurena native

This may be helpful.

2 years ago

ChankaWimalasooriyaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS Aurena Scan it 10 Invalid redirect URL

Hi Chanaka,Have you tried with restarting the application server?And hope you have followed the exact steps mentioned here under 'Configure external redirect URIs' sectionhttps://wit.ifsworld.com/f1docs/apps10/foundation1/040_administration/210_security/015_authentication/040_configure_dbidp/#Configure_external_redirect_URIs

2 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi @SWINDE,As Bandula suggested, please report a LCS support case with environment details for further technical investigations.Further I noted customer has reported a LCS support case to apply the mentioned bug. You can verify the issue once the bug is installed in your environments.

2 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi,Have you checked with no workflow configurations applies with the work task?Just to narrow down the error has no connections with workflow configs.

2 years ago

AwijeDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Mobile user cannot see part/Material in "My Stock" n MWO app

Hi,If the parts you used for Transport Task are already exist in mobile, once the TT is executed from mwo APP, part count is updated in My Stock.But if the part used in TT is a brand new part which does not already exist in mobile, then either batch sync or initialization should happen to sync the part and the stock details to mobile. Test Plan for brand new part:1. Create transport task from “Transport Task” window2. Add material line which was not in your mobile list3. Set “To Location” as mobile user connected remote warehouse Go back to Mobile4. Move Stock > Incoming Stock – Direct5. Execute the transport task6. Go to My Stock and part is not available there – This is the expected behavior as new inventory parts sync to mobile with Batch sync Go to IEE again8. Run the scheduled database task ("Refresh All Inventory Parts")9. Run the sync rule for entity ‘InventoryPart’ and ‘InventoryPartInStock’.Check whether the background jobs are completed successfully Back to mobile:10. Sync

2 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi,The error in the mobile user log is an identified bug in the application related to workflow configuration setup .Error: Sending push entity data failed: ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DATA_TAB"."REFERENCED_OBJKEY") - Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DATA_TAB"."REFERENCED_OBJKEY")ORA-06512: at line 1) This has been already fixed with bug 159561 which is included in Update 13.Below is a possible test plan to replicate the issue. Test Plan:1. Set up Workflow configuration of type Employee (Aurena). 2. In the Access tab, only specify the Site and Maint Org. Leave Employee blank. 3. Initialize the Service Eng App of an engineer who is associated with Site and Maint Org relevant to Step1.4. Dispatch mobile work to Mobile engineer5. Observe task does not arrive at device6. Check the log and observe the error Sending push entity data failed: ORA-01400: cannot insert NULL into ("IFSAPP"."MOBILE_SYNC_DA

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

User encounters mWO problem when opening task details

@eqbstal Were you able to resolve your problem with given guidence?

2 years ago

HoiMicheWDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Purchase Requisition on MaintEngApp

Have you checked the Mobile application is enabled/active in Application window in IEE?

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

User encounters mWO problem when opening task details

Hi,Have you checked the custom fields added for the entitiy JtTask?As I mentioned earlier, there may be an issue with incorrectly added Custom field. Try with removing the custom fields. Then the problem can be narrow downed..

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

User encounters mWO problem when opening task details

Adding more…There may be an issue with incorrectly added Custom field. Try with removing the custom fields for the entitiy.

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

User encounters mWO problem when opening task details

Hi,Please check whether the user has sites connected in IEE, Site Per User page.If there is no issues with basic data, then have to enable the DB viewer and check the JtTask records to see if the records exist or not.If no records in mobile DB regarding JtTask then have to check mobile logs (there will be an error regarding the sync).

2 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO mandatory field

There is a technical limitation in the framework on setting mandatory fields. For assistants and dialogs the mandatory validation for buttons are not considering the field mandatory attributes. The actual buttons are validated trough hardcoded expressions on the button itself. The expressions on these commands are not visible, enabled, supported by the Page Designer at the moment. This means that you can't use configuration layer to set mandatory flag on assistants and dialogs. Ex: The existing fields in New Time Report window, Resource Group and Time Type can be set as mandatory via the page designer in Aurena client. But mandatory validation doesn’t work.

2 years ago

Nimesh KasunHero (Employee)

posted in Service (Touch Apps, MWO, MRO)

MWO Initialization Error - INITFAILED:Initialization failed due to app redeployment

Hi Nimesh,There are some instances where reactivating DB processes doesn’t solve the issue. Performing below steps will help to resolve the issue. 1. Find the native app in the IEE (navigate the Applications form and search for your app)2. Delete the app versions3. Delete the app Find the meta data file specific to the app from the following location: In the delivery installation files : \InstallationFiles_<DeliveryID>\database\mwo File Name: ServiceEngAppOfflineMetaData.ins MaintEngAppOfflineMetaData.ins Redeploy the metadata ins file properly.Make sure to commit the changed to the DBAnd check the app is now available again in the 'Applications' form in IEE and DB processes are activated. Redeployment of meta data ins file will remove the DB processes and re-insert them again. Best Regards,Rangani

2 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Report in MWO 10 RTM version

FYI.Work Order Reports are not available in Tech Portals too.

2 years ago

nkotakondaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Time Reporting in mWO

Hi,Can you let us know the MWO app version and track you are experiencing this issue?Best Regards,Rangani

2 years ago

NickPorterSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

User security issue with ScanIt app on barcode handhelds

Adding further to Isuru’s comment, If the user has no requirement to ever login again, account can be deleted from Account Manager APP, by long pressing on the required account

3 years ago

Dakshinie WickramasingheHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

mwo Failed Transactions

Both the IEE client logged in user, who tries to resend the failed transaction and the mobile user related to the failed transaction should be granted 'IMPERSONATE USER' permission to resend Failed Transactions. Steps: • In IEE application, Go to Permission Set window • Search for the user connected Permission Set • Go to System Privileges Tab and grant ‘IMPERSONATE USER’ • Then Refresh Dictionary cache and security cache

2 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to change log on user in APP9 mWO Android App, and login again with another user?

There is no option to deactivate mWO client on login screen when using Android in App9. Instead user need to use below workaround. • Go to device settings -> Application Manager • Select the ‘mWorkOrder’ App and clear data • Now open the App again. • User can provide new user id, password, TAS url and system id to log into the app. The reason why it is different to iOS/Windows is that Android in App9 track uses different client framework which does not support deactivation. Therefore it is a system limitation.

4 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Custom defined schedules' for mwo 'Synchronization Rules copying from previous version.

Synchronization rule schedules should be copied to new application version. But this only happens if the previous version is active at the time new meta data is deployed. This functionality only copy configurations from previous active application version. If the application version is not active then Framework will not copy configurations. Below steps should be followed in order to update the schedule through all the application versions. Steps in order: • Validate meta data • Deploy meta data of the latest installed version • Tick the latest installed version • Then it will automatically give a message to untick the previous version It is also possible to export/import changes from one application version to another, via the Right Mouse Button->Export/Import dialog s on the Applications screen.

4 years ago

Replies posted by AddRangaF

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