Replies posted by Andrew D'Antonio

68 Replies

L
Sidekick (Customer)
LPHILLIPSSidekick (Customer)
asked in Alliance

address change removes all

 Please create a ticket with our support team so that this can be resolved.

8
A
Hero (Employee)
2 years ago
L
Sidekick (Customer)
LPHILLIPSSidekick (Customer)
asked in Alliance

address change removes all

This sounds like some kind of bug because the system should have added records to the address_xref table, which would appear on the UI on the address tab.  Were the warehouses imported?  Please raise a ticket with support, and if applicable, include any import templates used to create these warehouse records.

8
A
Hero (Employee)
2 years ago
L
Sidekick (Customer)
LPHILLIPSSidekick (Customer)
asked in Alliance

Itemize All at Receiving

We can use the scanner to populate the itemize lines, however, some screens require an “arrow down” set up on the scanners, some require “enter”. Is there a way to stick with one so we are not having to reprogram scanners each time we need to itemize a receipt? We often have the serials in a spreadsheet, but can only copy/paste one at a time. Is there a way to copy/paste a column? Or multiples in another way? We have tried to set up an import template for this which somewhat works, but does not update the status of the serials in the same way. We are using Alliance 15.2. Any suggestions would be appreciated, thanks! Hi Leann,Regarding question one, can you please document the screen discrepancies regarding where “arrow down” works vs. “enter” and log a support ticket?  If you need to use different keystrokes in similar screens, this sounds like a usability/consistency issue that should be addressed.For questions two and three, I was going to also suggest an import template to addres

3
A
Hero (Employee)
2 years ago
D
Do Gooder (Customer)
durkinjoDo Gooder (Customer)
asked in Alliance

Safety tasks

The only thing that I can think of is using the Task/Appointment module to add private tasks to each employee. I don’t see a way in the UI to set up a recurring task, but I’m wondering if maybe an escalation or workflow can be created to add tasks automatically daily, weekly, etc.

2
Danny Klein
Do Gooder (Employee)
2 years ago
Chris_Perkins
Hero (Customer)
Chris_PerkinsHero (Customer)
asked in Alliance

Select new Template when renewing a contract

If while in a Customer Contract, you can go to the “Save As” page and select “Save as Quotation”. On this screen, there is a field for Contract Template where you can select a new contract template.  Once saved, a new Contract Quotation will be created and it can be released as a new contract.

4
Chris_Perkins
Hero (Customer)
2 years ago
Chris_Perkins
Hero (Customer)
Chris_PerkinsHero (Customer)
asked in Alliance

Select new Template when renewing a contract

The only way that I can think of is if you renew the contract to a quotation and then update the template on the quotation prior to releasing to a new contract.  You cannot change the contract template while extending the contract because it may change the terms of the previous renewal period.

4
Chris_Perkins
Hero (Customer)
2 years ago
L
Sidekick (Employee)
Lynn Grace-RobertsSidekick (Employee)
asked in Alliance

Dispatch Console not connecting in Alliance V15

In addition, if the cache service is down for any reason, the Dispatch Console may become disconnected as the DSE Service has a dependency on the Cache service.  It’s also recommended to check the cache sections in both the Configuration Editor and ServiceBus Web.Config to ensure the IP addresses for the cache servers are populated correctly as well as checking the Windows Event log to make sure that there aren’t any cache failures.

2
A
Hero (Employee)
2 years ago
T
Sidekick (Customer)
tvgSidekick (Customer)
asked in Alliance

process flow action - get user_id of person who is doing a change

When an order is changed, a transaction log entry is added to the demand table and the demand.created_by shows the user who performed the transaction.  An example of the query is: select demand.created_by from demand with (nolock) where bpart_gcl_id = 'Mngt' and order_id = '<Order ID>' order by creation_datetime desc;

1
A
Hero (Employee)
2 years ago
A
Hero (Employee)
Andrew D'AntonioHero (Employee)
published in Alliance

Alliance Installation Error - Global.xml in the shared folder is in use by another program.

EDIT: After additional research, we determined that this issue was actually caused by the Workflow Service not stopping quick enough for the installer.   We had to manually terminate the Workflow Services in Task Manager.

301
A
Hero (Employee)
2 years ago
P
Sidekick (Customer)
PDesrumauxSidekick (Customer)
asked in Alliance

Error on State when importing site contacts in Astea v15.3.0.1

To better understand the issue, do you have the State\Province defined in your import template for the site, or is the GIS address validation finding a State\Province and populating that field automatically during import?

6
Phil Seifert
Ultimate Hero (Employee)
2 years ago
L
Sidekick (Employee)
Lynn Grace-RobertsSidekick (Employee)
asked in Alliance

Windows Platform FIPS validated cryptographic algorithms

This applies to older versions of the Astea Browser.  I believe FIPS compatibility was added in the V14 browser and is also not a problem in V15.3 browser version.

2
A
Hero (Employee)
2 years ago
bskallerud
Sidekick (Customer)
bskallerudSidekick (Customer)
asked in Alliance

Astea Alliance12.5: return Item/Material that is Shipped to Customer (but not invoiced)

Setting the material to “Not Used” is the best way to perform the return in this scenario.  There are two modules in the system Return Reason and Mat. Return Reason.  Please make sure you have material return reasons configured in the “Mat. Return Reason” module.

2
bskallerud
Sidekick (Customer)
2 years ago
Chris_Perkins
Hero (Customer)
Chris_PerkinsHero (Customer)
asked in Alliance

Microsoft Edge won't let some users install Astea 14.5

Hi Chris,Internet Explorer is the recommended browser for installing the V14 Alliance Employee Portal.  I’ve noticed that when using Microsoft Edge, it sometimes prompts the user to install an updated version of .NET framework and doesn’t always work correctly.Thank you,Andrew

6
Chris_Perkins
Hero (Customer)
2 years ago
Luis Aguero
Sidekick (Employee)
Luis AgueroSidekick (Employee)
posted in Alliance

Installation of Proc Dump Utility

In addition, the Process ID <PID> can be found in Task Manager by clicking on the “Details” tab and looking in the “PID” column next to the Astea Browser. 

1
A
Hero (Employee)
2 years ago
A
Hero (Employee)
Andrew D'AntonioHero (Employee)
posted in Alliance

Viewing Application Events for Hosted Solutions

Thanks Andrew, this is great. Does writing the events to the event_logs table take a lot of server capacity? (i.e. should we be careful about modifying this config to false when azure is processing a lot of services?) Would mostly be doing it in UAT but just checking if we should treat it as an option for troubleshooting production issues as well. Hi Kevin,There should be no significant performance impact as long as Debug mode is set to False as stated in Ugo’s comment above.  Setting Debug mode to true will cause the application to insert each transaction into the event log.  If Debug mode is set to false, then only errors and warnings should be logged, which shouldn’t be too frequent.Thank you,Andrew

4
A
Hero (Employee)
2 years ago
K
Sidekick (Employee)
k.bilslandSidekick (Employee)
asked in Alliance

Managing Multilingual Descriptions on the Front End

Could you please elaborate on the necessary requirements?  Typically, when a user that is assigned another language in their user record logs into the application, they should be able to update the descriptions in their assigned language.  Will this work for you, or are you looking to update descriptions in bulk?

2
K
Sidekick (Employee)
2 years ago
Z
Sidekick (Employee)
Zahid.HabibSidekick (Employee)
published in Alliance

Retrieve Rows Limit

Please note that this retrieve limit only applies to the Alliance Employee Portal QBE.  The Retrieve Limit module should be used to change the retrieve limit for Alliance modules.

652
Z
Sidekick (Employee)
2 years ago
R
Do Gooder (Employee)
Robert KrausDo Gooder (Employee)
posted in Alliance

Use Wild Card searches on Alliance using Percent sign

Just be mindful when using wildcard searches as using wildcards may take longer to process on the database, especially fields that are not indexed.  In larger databases, wildcard searches may present a problem in specific areas such as order and item locator search screens.

1
A
Hero (Employee)
2 years ago

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