Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,572 Topics
  • 6,778 Replies

2572 Topics

M
Do Gooder (Customer)
mmalekDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Environment Cloning

Hi experts,A pretty trivial question. When we do a clone from a prod environment to a dev environment, will this only copy over the data and leave the config changes in dev (ex: Custom metadata, UI , client script changes which are not applied to prod yet).If custom metadata A (which is in dev but not in prod) has the associated db table deployed in dev db, will this db table still be available in dev after a clone from prod?

1
roklde
Superhero (Employee)
27 days ago
F
Do Gooder (Employee)
FbarreiroDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How is FSM main menu option translate to another language? All the menu options will be translate or there is a limitation on it?

I selected a locale, PT-BR, on my FSM user settings. Unhappily a few menu did not receive a translation and they still listed on the main menu in English.Does any one knows how to translate this items. I already tried to use use the message translation on it, but it didn´t work. I Still have an option “STOCK”, on the main menu, and not “ESTOQUE” as expected. 

1
M
Hero (Employee)
6 days ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM traverse back the breadcumb without manual intervention

Hi Experts,Is it possible to traverse back a breadcumb path without the user manually clicking the parent level?Ex: in the following, after the user has arrived on the address screen, is it possible to take him back to the job screen via some client script method which is invoked upon some event?  

1
JuniSihombing
Hero (Customer)
8 months ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Comments field in shift Rota needs to visible in Resources Gantt

HI,When hovering over the Gantt in Rota, the content stored in "Shift details",  "Comments" should appear in the "popup" on Resources Gantt.. Regards,Shiyaz

1
C
Hero (Employee)
6 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

default time logging in MWO

hiIs there any option to default the start & stop time for technician on MWO as mostly will have a regular fixed shift? 

0
A
Sidekick (Customer)
1 year ago
M
Do Gooder (Customer)
MPOSDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

REMOTE WAREHOUSE ASSORTMENT

Good morning, We are working for quite some time with the Remote Warehouse Assortment set-up, to refill our Remote Warehouse and it worked fine so far.But it works when we set-up the “Refill Point Qty” as 0 and the “Refill to Qty” as 1.When there is nothing available in the Remote Warehouse location it will generate a need and therefore a Purchase Requisition.Now we we want set it up differently and that is that the “Refill Point Qty” is on 1 and the “Refill to Qty” is on 2.How the information is read, it should now see a need of 1, because at this point the on hand Qty is 1 and the Plannable Qty is also 1. But when we run the “Refill All Putaway Zone” for this location we see in the Background Jobs that everything run perfectly, but we do not see any Purchase Requisitions popping up. Here is how the set-up was arranged.Do you know if this is a bug or that we have to change something ?We are on 22R2 SU7.Looking forward to your reply.

1
M
Do Gooder (Customer)
1 month ago
G
Do Gooder (Customer)
gkaaihue
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Alternative option to consume system events

Currently, we are looking for ways to consume PSO’s events as we are starting to see a ton happening daily. We would like an automated way of consuming these events as they are happening so we can categorize them (human error vs system) and trying to fix anything as quickly as we can. We have been told that Events can be consumed manually by downloading them from the Admin > Support or Admin > Events. Or their is an endpoint in the Restful gateway we could use, but querying them too frequently will have a performance impact. Could we have alternate methods for consuming System Events or Dataset Audits without impacting performance that be hit pretty frequently (every 5 or 10 or 15 mins)? 

2
roklde
Superhero (Employee)
1 month ago
Timmermans Roel
Hero (Partner)
Timmermans RoelHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service Contract - Work Task Template on Service Contract Line Execution

Hi All, I’m wondering about the process of using a Work Task Template for a Service contract (through PM actions). I noticed that I can enter my Work Task Template when I create the Service Contract Line, but that does not seem to do anything… I need to add the Work Task template again when I am creating the Pm action > ‘Jobs and Templates’, otherwise WO generation does not use the Work Task Template. So my question is: what is the use of adding the Work Task Template under the Service Contract line  ‘Execution’ ? What is the added benefit?    The details process steps I used:So I started to create my Service contract and adding Service Contract Line. On the Line you can add the Work Task Template under ‘Execution’. Under the details of the Service Contract Line you can see that this is connected:Once I have this I can select that Service Contract Line and create a PM Action where I can enter the frequency of the Preventive maintenance Visits. Now I go into the details and look at t

0
Timmermans Roel
Hero (Partner)
2 months ago
I
Sidekick (Partner)
Iulia PetrinSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Earliest Start - Request Work Task

Hello,I was testing the new release and I have seen this new field Earliest Start. Does anyone know when or if it is triggered by something in particular? I know I can add a time and date manually, but I was wondering if it’s also filled in automatically.  Thank you very much,Iulia

2
I
Sidekick (Partner)
3 months ago
A
Sidekick (Partner)
AnupamaHNSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Team members not shown on the schedule board

Hi FSM experts,I’m having an issue where the team members for certain teams does not appear on the schedule boardPlease refer the below screenshotsSchedule board:No members shown uner the team 1308609team setup:Parent team setup:Note: team structure is shown prperly on the schedule board Appreciate your help on this Kind regards,Anupama Nagahawatta

0
A
Sidekick (Partner)
3 months ago
Miruna M
Sidekick (Partner)
Miruna MSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Revisions in Recurring Service Programs

Hi,Does anyone know if the ,,revisions" functionality is enabled in Recurring Service Program or is it still in progress? In what release is it expected to be available?Thank you!Best Regards,Miruna

2
Miruna M
Sidekick (Partner)
1 month ago
N
Do Gooder (Customer)
ntriantosDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

For TLS, Diffie Hellman groups should be used.

For TLS, Diffie Hellman groups according to the table below must be used.User roles: Operation, Development, IntegrationThe Diffie Hellman groups is used for key exchange with Perfect Forward Secrecy (PFS). Generally, a distinction is made between elliptic curve groups and finite field groups (mod p).The following table contains the allowed Diffie Hellman groups for use in TLS  Diffie Hellman group IANA-No. Referenzspezifikation brainpoolP512r1 33 RFC 7027 secp521r1 25 RFC 8422 brainpoolP384r1 27 RFC 7027 secp384r1 24 RFC 8422 brainpoolP256r1 26 RFC 7027 secp256r1 23 RFC 8422 ffdhe4096 258 RFC 7919 ffdhe3072 257 RFC 7919 Remark on group 256:Diffie Hellman group 256 (IANA-No.256) has a ley length of 2048 bit [1] and may only be used in legacy systems until the end of the year 2022. Th

0
N
Do Gooder (Customer)
2 months ago
M
Do Gooder
MillsenDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ram_unavailability.group_id, what is it for?

Can anyone please share an XML example where you use Ram_unavailability.group_id and what this attribute is for? I tried several things with it but no luck.PSO standalone. 

1
C
Hero (Employee)
6 months ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Meaning of PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO

Does anybody have any idea what is the data about in the field PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO?

1
sarugb
Hero (Employee)
5 months ago
F
Do Gooder (Employee)
fernando.leibruderDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to fill correctly the parameters of InventoryPicking method

I need to use on the server side the method from Metrix.BusinessServer.BusinessPolicies.ServiceLogisticsComponent.ServiceLogisticsBusPolicyMgr called InventoryPicking  But I don’t have any manual to help me how to fill all the parameters, if some parameter can receive null value or not. Based on the XML for this operation that I get from FSM log, there are only 4 parameter filled, allow_partials = ‘Y’, include_req_on_hold = ‘N’, request_id = @request_id and run_option = ’2’, and I tried to run this method on server side passing only this 4 parameters and the others with null value, and didn’t work. I would appreciate it if anyone can help me with this issue.

0
F
Do Gooder (Employee)
9 months ago
S
Do Gooder (Partner)
ShanthiDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Perform Definition not available in ODATA

the perform which i created in FSM (ifs) is not available in ODATA, It is working in xml poster but not in postman.  

1
J
Do Gooder (Customer)
3 months ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Time Clocks duplicating

What would cause a time clock to duplicate its output?We currently have two timeclocks to create non part usage lines, one for travel time and one for labor. However it seems like in some situations a duplicate labor line is created TravelStart - Enroute, End - In processLabour Start - In process, End - Wrap up Has anyone seen something similar? What is causing the ‘resume’ entry and is it related?

0
S
Sidekick (Customer)
10 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

conversion of allocated hours into days

Under dispatch console , while allocating the technician how can we convert allocated hours into days. 

0
H
Sidekick (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

create hierarchy in work order planning chart

Hi,How can we create an extra hierarchy which is based on type of work Ex{software,mechanical} in the following screen on {yellow part highlighted} 

0
H
Sidekick (Customer)
9 months ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Why has spell check stopped check and underlining in red?

Hi there,  We are using FSM6u16 and the Service Desk reports that incorrect spelllings are no longer underlined in red. I have checked the screen designs and the description and Notes fields are ticked for spell checking, yet nothing is underlined.  Why is that? I have checked App Params and SPELL_CHECK_TEXT is set to Y.

1
SAMLK
Hero (Partner)
10 months ago
M
Do Gooder (Customer)
Michel_GuillouDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Display Error on Dispatch Console - Alliance 15.4.3.0

HelloWe just moved to 15.4.3 ( from 14.5)On a few Actions Groups , when we load them on the dispatch console (from the Astea Browser) we got a display error with red crosses  The initial load is usually OK , the red cross is happening when both navigation bars are used to view passed ord future data or the remaing technicians. Loading the latest view works , but it fails as user is moving on the console or trying to do actions on the service orders. Any idea to address this display issue We uninstalled and reinstalled many times the browserThe same action group is working fine from other PCs Regards  

0
M
Do Gooder (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Request ID with date and append with request ID

We want request ID as date and append with its request ID . 

0
H
Sidekick (Customer)
1 year ago
R
Do Gooder (Partner)
RojaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Non part usage transaction amount value for travel line code differs from actual amount

When a technician travels, there is an entry in the transaction amount field in the NPU usage(labor and expense) in seconds.But sometimes it differs from the actual time spent in travel in one of the env.total travel by the event logs is 10.06AM-9.07 AM= .98hBut the amount is 2354=2354/3600=.65hEvent Kindly help to understand the deviation and relation between these fields.

0
R
Do Gooder (Partner)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Time report not coming in service report

When we open service report from IFS cloud we don’t see time report in UAT environment but in CFG environment we can clearly see {As per below screenshot} . Is there any other setting that we are missing in UAT ? 

0
H
Sidekick (Customer)
1 year ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unique task filters

Hi,We have a requirement, is there any possibility to filter duplicate WO number from task screen. For example:In task screen its showing open tickets as 10, but basically it may be having multiple task on same WO.There may be only 5 WO, it creates 2 tasks & showing 10 tasks.Out of 10, 5 are duplicate cases.Regards,Shiyaz 

0
E
Sidekick (Customer)
1 year ago

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