Hi All, I have PM actions set up in one of our test environments. What a work order is generated from the PM action the work order and work tasks are at status of released. However when I have duplicated this in another environment the work order and work tasks stay at status New. can any advise if there is a parameter that i need to update to get them to go straight to status released We are using IFS Cloud 23 R1
Hi All, I have an issue where follow on visits are being created for a work task even though follow on visits are not required. as you can see in the below Assignment is sent to the mobile only one allocation is visible Assignment is now completed in MWO New allocation is created for a follow on visit that is not required Can anyone advise why these follow on visits are being created. Thanks Wayne
Hi, we are using IFS cloud in conjunction with PSO and MWO. We have a set up where we have a single work task that is planned via PSO and then sent to MWO. Everything here is fine. However, sometimes a second person is required on site to assist. We accomplish this by adding a new resource line on the work task. This in turn sends a new allocation over to PSO and schedules the work accordingly. The issue I have is when we commit the work Allocation in PSO and send to Mobile each user has to run through the same work flows and survey etc on MWO. We want the lead worker to complete all surveys etc in MWO and the second user just to be able to arrive on site and then set the status as completed when they have finished and not have to complete the surveys etc. Is this possible?
Hi All, I am getting an error when trying to transfer a work task to MWO. the user and person are all connected and I can log on to the mobile app. however I keep getting this error. any help would be appreciated
Hi All I have an issue with mwo workflows. When I generate a work order/task from service request and then transfer to mobile the system behaves as expected and the workflow in MWO is being used. However, when a work order/task is generated from a pm Action the work flow is being ignored. I am using the same work task template and both work orders/task are connected to the same object. we are using ifs cloud and mwo Thanks Wayne
Hi All, We have Flexible breaks set up in HCM and PSO is using these flexible breaks well. However, we want to see when a break is scheduled in on MWO. Currently we see the HCM break but not the scheduled break from PSO. Does anyone know of a way of achieving this? We are using IFS cloud and PSO. Thanks
Hi All, In PSO when an absence is booked in IFS Cloud it feeds through to PSO as Unavailable. Is there a way of expanding this to show the reason for the absence or is the only option we have is Unavailable? Thanks
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