@NovAntonF - were you able to figure out the cause of this error? We are experiencing it too in IFS Cloud environments. I have never run into this issue with Project Activities that are connected to expenses. Thank you, Nik
Hello, Has there been a solution to this? We have had two different customers, in the last week, run into this same issue. I’m sure there are a lot more out there. As @Technical Toby has mentioned this is a pretty standard requirement from customers.In IEE versions of IFS, we were able to turn off the automatic Person ID creation as part of the User Detail Settings (this setting impacted all users that were created and not just one record). However in Cloud, we have to do this for every Person ID record created. If you have a lot of users to create, this can be time consuming and painful process. Thank you! Nik
@ShawnBerk Thank you for the information. That was my thinking too. Upon further review of our customer’s permission sets, it looks like they may have granted some access on the End User Role. We were able to determine that because we saw differences in the Nav Previews in the End User Role and the Functional Role. I think that’s why I was confused when looking at the Nav Previews at first. However, as stated to @NickPorter when the End User Role is granted to the user they don’t see of the Functional Role grants. It’s very weird and I have never seen that before when importing permission sets.
@NickPorter - To answer your second question, that is exactly what is happening. The user logged in with the End User Role but it was blank. We did have some errors in the import log but it all revolved around customizations. We had the same error logs with other imported permission sets but had no problems with them.
Hi @Shehan Almeida and @Lasanthi Jinadasa,Thank you both for your feedback. I will let the customer know and see how they’d like to proceed. Thank you both, again! Thank you, Nik Kumar
Thanks, @jtobin. We are having the customer open a case with IFS Support since this looks like a bug. I reached out to an IFS contact directly and he mentioned that he had heard a lot of issues with UPD 9 and he thinks it could be a bug too.
I actually have the same issue with one of my customers. They have an employee that at one point was in a Supervisor Position and setup on the Supervisor Access window. The employee switched to a new position and they deleted the records from the Supervisor Access window. However, the employee still shows up as a Supervisor (on the Employee File) even though the Supervising Position assignment is expired and there are no records on the Supervisor Access window. They are currently on Apps 10 UPD9. To me this looks like a bug since the the Supervising Position Assignment is not valid and there are not Supervisor Access results anymore. Any ideas? Should I have them open a case with IFS?In the below example, Kelly O’Shea was in the Supervising Position for Jonathan. However, that Position Assignment was changed and is no longer valid. However, he still shows as the Supervisor for Jonathan even though the position assignment is no longer valid and there are no records on the Supervisor Acc
@ThushAsanka and @Devindya Sathsarani Thank you both! The customer got back to us and said that the zoom level fixed it. Who would have thought the zoom level would have caused the issue!? Thank you again! Nik Kumar
@ThushAsanka and @Devindya Sathsarani - Thank you for the information. I have asked the customer to try those suggestions and get back to me. I will update when I hear back if that solves the issue. Thank you again! Nik Kumar
@Ragul Ravindira,I actually took a look at that post before I posted and that post seemed to be dealing strictly with Aurena. My customer is using IEE to launch the Page Help and it’s loading the blank page. As mentioned, they too tried to search by using the lower left search bar and received the same blank page. When I tried via Chrome, it worked just fine but she seems to be having an issue. Thank you, Nik Kumar
@Lasanthi Jinadasa - Thank you. Since they need it on each individual line, setting from the header won’t work for them.I will have the file a case with IFS so that they can get the latest updates or fix. Thank you so much for your help! Thank you, Nik
@Lasanthi Jinadasa - They have credit card expenses and other expenses. As mentioned, I used the same Code Part Value for the same exact expense sheet in IEE and it saved and worked. I was able to see the Code Part Value I chose in Aurena when I went back and queried the Expense Sheet. That tells me that there is nothing wrong with the Postings or the Code Parts because it works in IEE but not Aurena. Thank you! Nik
Thank you @Lasanthi Jinadasa and @MadushaDissanayake! This seems to be an issue in UPD8 because their PROD database was in UPD6 before and it worked fine. They just recently updated their PROD database to UPD8 and noticed that this was not working. Below are some screenshots to show what exactly happens. They have expenses that come in from Credit Cards but also other expenses as you can see in the screenshots below. The Code Part Value that was entered/Selected The Message that wee see that shows it was “successful” The Code Part still empty after the previous step and message. As mentioned before if this is done directly in IEE, then the value will be visible in Aurena.
@Tharindu Sapukotana - Thank you so much for the detailed documents! I appreciate that very much!I have another question for you. Is it possible to change the day of the week that the Calendar starts on? My customer’s work week is Sunday through Saturday and that is reflected in IEE on Time Registration. However, the Time Tracker App doesn’t seem to let you change that (or at least we didn’t see a way).Just some details, in case you need it: They are Job Controlled Hours, Manual Results, have a Day Type Dependent Schedule that starts on Sunday, the Work Time Calendar for the Company is set start on Sunday as well. Their Resources are using the HR Schedule as well. Thank you in advance for your help again! Thank you, Nik Kumar
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