Replies posted by Phil Seifert

1082 Replies

NazishSSidekick (Customer)

Custom Widgets

HI Nazish,R&D confirmed my answer above was correct:Creating new widgets or modifying the existing ones can be done only by the Services team as a customization. As far as I know, the work involves SQL, meta-data and sometimes also C# code.This is not user customizable to build new widgets.

1 day ago

ChristopheSidekick (Partner)

asked in Alliance

Flush cache option

Hi Christophe,This is not a Flush Cache for the local web browser but is a server side action for the web server your user is connected and will affect all users as the service side cache is flushed. This should not be confused with clearing the cache for the browser client.Normally, I use this option when I have deployed new .js files on the webserver that are not downloading properly though are changed on the server. It is being held in a server side cache.If you have multiple web servers, you will need to direct a local web browser to each server separately to do a flush cache on each server. This only needs to be done once by a user so no need to have every user do this.Hope this helps.

1 day ago

NazishSSidekick (Customer)

asked in Alliance

Custom Widgets

Hi Nazish,I am sure Bjornar is correct regarding IFS Cloud or APPS 10 but this does not apply to Alliance which is a different application to what the reply was based.I am not aware of a way to add your own custom widgets to this in Alliance but will ask R&D to confirm whether this is possible or not however searching all the documentation, I can only find this reference relates to the agnostic web browser (Chrome, MS Edge, etc.):No mention is made whether this can be customized with additional widgets.

1 day ago

athobieSidekick (Partner)

asked in Alliance

Alliance : GPS position linked to action

Hi Nazish,Here is the description of this MOE setting -10189 from your screen shot.I believe the purpose of this to avoid tracking you while you are on the job, think military installations or other security concerns plus data bandwidth savings as not needing to update if the GPS location is not changing for the work duration.I would think that your travel is to the location and from is outside this location but if they don't stop work and this is enabled, you won't have current GPS location if they start traveling again.

10 hours ago

athobieSidekick (Partner)

asked in Alliance

DSE : Data for the last travel Service Order > Home

Hi Anthony,That is a difficult question and do not think there is a direct key between the tables. As the subject matter expert indicated in his response:If they are working with GIS, all this data is saving on constant_routes_no_traffic table based on the Longitude and Latitude data.I have asked the question and will relay their response once provided.In the meantime, just looking at the tables generally what I suspect is the demand_labor has an address stored in the to_address_id which should be where the agent is going for the work order. From this ID, you would have the GIS coordinates to search the constant_routes_no_traffic table based on those GIS values in the from_latitude, from_longitude and I would think you would have to also use the to_latitude, to_longitude to find the GIS coordinates for the home address IF that is populated into this table.Again, not being an expert this is what I see and looks fairly complex. I think at this point, once we have received the response

2 days ago

ChristopheSidekick (Partner)

asked in Alliance

smart dispatch console "gps available" icon display condition

Hi Christophe,Looking through the Dispatch Console Users Guide.pdf, I see the following: As this icon is used to display the GPS locations for the service agent, I believe it relies on what the DC pulls from the GPS data based on the rules defined in the screen shot above. Hopefully, this helps.

6 days ago

bskallerudSidekick (Customer)

asked in Alliance

Is anybody running Astea Alliance integrated with PSO?

Hi Bjørn,There have been no plans to integrate IFS PSO with Alliance. I am not aware of any customers who have done this and is unlikely.

9 days ago

NazishSSidekick (Customer)

asked in Alliance

SSO Documentation for SU7

Hello Nazish,I am sending you an email with the documents for SSO I have that were supplied with Alliance 15.4. Hopefully, this helps with your question.

11 days ago

athobieSidekick (Partner)

asked in Alliance

DSE : Data for the last travel Service Order > Home

Hi Anthony,Not being a DSE expert, I discussed this with someone who is based on your questions. This is their response:Basically, every agent is having BWORK address as a default.User can set start shift and/ or end shift addresses in addition for this address.DSE will calculate the travel from/ to those addresses as long as they are valid addresses and having effective start and end dates.Each and every route that the DSE is calculating, is taking those address into consideration and the schedule will be affected by it..How it will affect? It’s really depend on the DSE setup (travel cost, maximum travel limitation, etc. ).For example, If the agent is having one call on his route, DSE will calculate the travel from the start shift address for the service order’s address and from that address for the end shift address.That is of course a basic example. There can be a lot of combinations, depending on the amount of agents and customer’s addresses.If they are working with GIS, all this

2 days ago

KimmieDo Gooder (Customer)

asked in Alliance

Service queue alternative

Thanks, Anthony!I think the real issue for Kim is that the Service Queue allowed you to right click on the task (without actually going into the order) to perform actions (assign, reject, resolve, etc.). This was a specific development for the Astea Browser only: Now, they will have to find the orders and actually go into them to assign to themselves which is a little more work than what was done in the old Service Queue. Finding the orders was not the real issue I think, but how to handle them once they are found.

11 days ago

KimmieDo Gooder (Customer)

asked in Alliance

Service queue alternative

Hi Kim,Ok, so use the Customer Support module if you are only processing the queue from the order level first to pick up orders that are status open.Otherwise Activity Tracking filtered by the Order Type field if only to see the list of customer support order activities.This is the closest you will get to service queue. I believe you should set up an organization view by logging in as a customizer, goto Activity Tracking, change the screen filters appropriately by adding/removing fields, setting order type to customer support and save the view which will be available to all your users as an organization view since you saved while logged in as a customizer.Hope this helps.

11 days ago

athobieSidekick (Partner)

asked in Alliance

Order Locator order type

Hi Anthony,You are correct.When you enter a module, the normal rules apply from that point which orders can be loaded into the module's maintenance. Thus Service Order will only open orders not yet in history and vice versa.You cannot use the Order Locator to find service orders in both Service Order and Service Order History to allow you to scroll through the list found by Order Locator once inside one of the modules as this is per module. Service Order and Service Order History are two different modules just as Service Order and Repair Order are two different modules.

16 days ago

athobieSidekick (Partner)

asked in Alliance

Order Locator order type

Hi Anthony,The information I have is basically the same as in the document:If the Order Type is selected in the QBE (for example, Service order), we will open the selected order module with Next and Previous arrows. Moving forward to the order in history will still bring the error message, but users will be able to move between orders with the same type. If the Order Type is not selected, the system will behave as it works currently - only one order is displayed without Next and Previous arrows.So, searching for cancelled orders only via the order locator (and in my case a specific customer), I get this search result. When I click on the service order link for the cancelled order, it brings me to the Service Order History module. From here, I can navigate using the arrows between all the cancelled orders that were found in my original search. If my search list contained orders that were in different modules (meaning I did not filter to just cancelled and the order was an active servic

16 days ago

KimmieDo Gooder (Customer)

asked in Alliance

Service queue alternative

Hi Kim,Is your goal to view the service order activities that have not been assigned or the unassigned service orders?If it is unassigned service orders, you can always use the service order module and define criteria where the order is OPEN and perhaps define the action group representing the team (if action group assigned but no service agents). The search criteria can be saved as a view so you don't have to set the criteria every time. Your users can then open the order and click self-assign (or assign to another resource if needed) once the order is open. Otherwise, if you are looking at activity level, I think you already found Activity Tracking.Please don't forget you can modify the view for which criteria you want filters or displayed in the scroller results for these modules and save this as a view. Perhaps this would make it ‘cleaner’ for your usage?

11 days ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Contract Billing Batch fails during run

Thanks Johua,This was suggested earlier as a possible course of action to the support team managing this ticket.This module has the functionality to reprint existing invoices and send the output per the defined selection.

20 days ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

Contract Billing Batch fails during run

Hi Laurence,This should be logged as a support ticket. Please supply the details (version, your customer, event logs, etc.)Phil

20 days ago

ChristopheSidekick (Partner)

asked in Alliance

Alliance 15.4 error on reports trough the web

Hi Michael,Good advice in general… I had thought of these as well but the fact the report worked in the Astea Browser and not the Web Employee Portal made me think otherwise. Your information is useful and appreciated!Phil

27 days ago

ChristopheSidekick (Partner)

asked in Alliance

Alliance 15.4 error on reports trough the web

Hi Christophe,Please check the global.xml with Configuration Editor in the General - Globals branch for the setting of the ReportServer.The ReportsServer setting should not be localhost but should point to one of the app servers (name or IP) that is chosen to keep the reports view state. I had another customer who had strange errors only while generating reports from the Web Employee Portal that worked fine from the Astea Browser which this step resolved their issue.When you are in a multi-application server environment this should only point to a single server from ALL application servers. Localhost would mean it would generate on the whichever server it was call from but the new tab may not get routed to that server by your routing rules thus not find it.Another area to potentially check is on every app server:Open the Astea Alliance 15.0\WebReportsService\web.config, find the publicURI attribute and verify that it has the same http protocol, host name and application folder as in t

27 days ago

athobieSidekick (Partner)

asked in Alliance

Export Data for DSE calculation

Hi Anthony,Demand_Schedule’ table is always with the most updated DSE schedule for each session. For each schedule DSE overrides the data for the session with the last updated schedule session.DSE_schedule’ table save all the DSE schedule data, there is a process that delete the old data after few days. The deletion process is to avoid huge data on DB. For the link, when I look at the DB schema, I see:

29 days ago

athobieSidekick (Partner)

asked in Alliance

Export Data for DSE calculation

Hi Anthony,Confirmation from R&D is that we don't have any queries or tools on hand to do what you are asking. It was suggested that you search Google for tools that convert & parse the format.The JSON format was used to minimize the size of the data on the database and size of the transport data between client & server.No one is aware of any customers who might be doing something like this already.Hope you can find something that will help you somewhere but this is not something we have available.

29 days ago

athobieSidekick (Partner)

asked in Alliance

Export Data for DSE calculation

Hi Anthony,I will ask but I would also point out that Excel has the ability to parse/convert JSON into cells. You might want to take a look at this website:How to Convert a JSON File to Microsoft Excel (howtogeek.comIf I hear something from the DSE specialists, I will let you know as I don't have such a tool or queries.

29 days ago

athobieSidekick (Partner)

asked in Alliance

Export Data for DSE calculation

Hi Anthony,The calls which are in Tentative status are not committed to the database in the demand or demand labor tables thus are not available for exporting in a usable form for reporting. R&D confirms this when I inquired with the DSE experts:DSE only saves the schedule data on ‘dse_schedule’ &’ demand_schedule’ tables.For tentative calls the data doesn’t save on demand table.The dse_schedule table only contains raw_plan and committed_plan columns where all the data for the plan is embedded internally, not as separate columns for queries.

29 days ago

Narendran A IDo Gooder (Customer)

asked in Alliance

SV doesn't show up in the general queue

Hi Narendran,I think this key for you is that you indicate the users belong to different nodes. So, if you want to control the demand materials to specific nodes for the users you will need to grant access to the different nodes to each user.For example, you have two users just making up informationUser1 who is node UKUser2 who is node FRNow, there is a material demand created for the warehouse or customer in Node FR but you want to User 1 to have access to the general queue to process the material demand. That user will also have to have the node permissions for FR in addition to UK to do do this.Another option is to create a higher level node which is the parent for the specific country nodes and assign the users to this node with the rights to descendants enabled. This way, you do not need to manage all the nodes individually but only set the ‘Top’ level permission for the user to access.Same for warehouse, specific permissions need to be granted per user. Warehouse FR-Main may

1 month ago

athobieSidekick (Partner)

asked in Alliance

DSE max date scheduling

Hi Anthony,I discussed this with R&D and the conclusion was you don’t really want to set it too far in the future. This will eat more resources, take longer processing so it might exceed allocation frequency overlaps which will cause many issues, etc.Specifically:If the number of days will be higher, the CPU & DTU (database) will be higher. We usually advise to customers that the max limit should be 7 days, but it also depend on data.If the session is huge and the number of new activities per day is high, the number of days should be smaller.In addition to the above, please pay attention that as much as the schedule of the DSE will include bigger range of days, it will include more data, the scheduling will be slower and there is a chance that the scheduling will not finish on time, before the next schedule is starting. This, of course, can cause a lot of problems.Therefore, except from the performance perspective, if they will work with longer load period, they must also chan

1 month ago

NazishSSidekick (Customer)

asked in Alliance

Remove non working hours from DC

Hi,There is not an option to display only the work week.Using the Astea Browser Dispatch Console (not web employee portal), what you can do (it looks like you are already doing it a bit) is use the zoom slider in the upper right to change the granularity of the display itself once you have chosen to select day view.I was able to display to the 15 minute intervals for more precision as shown above.

1 month ago

Page 1 / 44

Replies posted by Phil Seifert

Badges

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded