Replies posted by AngeloPav

22 Replies

Subash Perera
Hero (Employee)
Subash PereraHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Android 13 compatibility

You can get earlier FSM Mobile Apps to work  with Android 13. Users with an Android Tablet on Android OS 13 need to follow the addition steps. 1. In Settings search for Permissions Manager  2. Select Files 3. Select See more apps that can access all files 4. Toggle on IFS Field Service      >> Now go back to IFS App..  

6
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Function of the Last Survey Option in Survey Screen

Hi Geeth,  I am afraid we have already explored your suggestion. and as you can see below, the only item ticked is the Last Survey check box. Results are not locked. The thing is, when completing a survey in the FSM Mobile App, once you reach the end of the Survey a “Save” button on presented. Once saved you cannot go back and change anything previously entered as the questions and answers are then greyed out and I cannot see how to go back and amend any of the responses. Any further guidance would be greatly appreciated.Angelo  

3
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Function of the Last Survey Option in Survey Screen

Can I please have a response or guidance as to how to call a particular survey for a second time during a workflow.  Our engineers may work in one location and then need to move room and conduct another DRA at the new location, Thank you, Angelo 

3
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Syncing of FSM6u16 with locked Android Device

Hi Roman,  I am not too knowledgeable in this area. I don’t think we use Azure.. The mobile app just talks through our firewalls to the Web Server running IIS. best regardsAngelo

4
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Syncing of FSM6u16 with locked Android Device

Hi there, Thanks for the response.  We are not using Azure. FSM is installed on locally on prem…. regardsAngelo

4
A
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Attachment Types

Hi there,  Could I please ask that if an IFS Mobile expert is able to revisit this and comment as to whether or not a ZIP or 7Zips file attached to a Task can be downloaded via FSM6u10? I originally tried this on FSM6u10 on a Samsung Tab S2 and today also on a more receint Samsung Tab Active3 8,0”  with running Android 12. I also download 7Zip as an app on the tablet yet FSM still does not do anything with these files other than show them as an attachment in a Hexagon with a Black X in it.  Clicking on it has no effect, where other attachment files seems to ask what app to open the attachment with.  Any guidance or support on this will be greatly appreciated. Many thanks, Angelo

10
M
Do Gooder (Employee)
5 months ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u16 Reports issues, potentially after MS Server updates

Hi there, Yes it happens for baseline reports also. It also happens when running the smart client locally on the server,,  I am a bit stuck and not sure what else to try or look at? I also restarted IIS a couple of times.. Anything else you can add would be greatly appreaciated. regardsAngelo

6
Ann Degroat
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u16 Reports issues, potentially after MS Server updates

Hi there, There is a path defined in the App Params: As requested, please see the path (Servername removed):https://XXXXXXxxxx:443/FSMServer_6_0_16_DEV/ClientReports/CustomReports;https://XXXXXXxxxx:443/FSMServer_6_0_16_DEV/ClientReports/BaselineReports  Please advise what else this issue could be. As mentioned it worked on Friday and then we started to experience this issue on the Monday. Thanks and best regardsAngelo

6
Ann Degroat
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Attachment Types

If I attach other file types, i.e. Word, Excel or PDF files, these open up fine.  The Zip file with with the “X” in an Octagon shape does not open. Selecting it from the8 main Attachments screen leads to it being shown within its own attachment screen but selecting it or tapping anywhere on the screen gives no option to open or save the file.  :-(

10
M
Do Gooder (Employee)
5 months ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Attachment Types

Hi @roklde , Thanks for the swift response. ZIP files are not blacklisted, and I have the attachment_max_sizeset to: “80000000” which is 80mb right? :-) Clicking on the symbol of the ZIP attachment which is a X results in no action at all?ThanksAngelo  

10
M
Do Gooder (Employee)
5 months ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachments overwritten if filename the same

@brian.gummin @MartinF  Hi Brian, Can you please confirm as to whether this issue has been addressed post FSM6u10? We are looking at upgrading to FSM6u16, but really need to be sure that if TechA attaches a file “TestResults.Doc” and Tech B adds a file “TestResults.Doc”, that they are uniquely stored and identifyable.? Many thanksAngelo

13
D
Sidekick (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Notification messages and substitution variables not working

Hi Shneor and anyone else that may be able to help,  The send of the notification described above, “kind of” worked.. My colleague added the custom metadata as suggested and the notifciation populated correctly. however, when I try it the notification does not populated correctly resulting in same missing fields.  What is really frustrating is that I then logged on with the Studio account and tested the notificacation it still did not work for me.. When my colleague logs on with the same STUDIO account it does work..This is the case even after numerous (full cache) refreshes and even a complete uninstall and re-install of the Smart Client. Any ideas why would experience this behaviour.. It is consistently working for him and consistently not working for me. This is regardless of whether we both use the same STUDIO account or our own individual ADMIN accounts.I am very confused.. 

6
M
Sidekick (Customer)
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Notification messages and substitution variables not working

Can I please add, I have noticed that in another notification message the project.user_def1 field is also included and works correctly..  This really is baffling as even if I take out all the message content and only include: {{project.user_def1}} in this notification if does not pull in the filed value into the notification… Why does it work in one and not the other???

6
M
Sidekick (Customer)
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Notification messages and substitution variables not working

Can anyone shed any light as to why it behaves this way? Thank you,Angelo

6
M
Sidekick (Customer)
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error when adding and email with apostrophe to Distribution list 'Email' field.

Many thanks Lee,  That definitely pointed us in the right direction..  best regardsAngelo

3
A
Do Gooder (Customer)
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Mobile App on Android Studio not completing initialisation

Thanks for coming back to us Lee,..We have been at this for some time and investigated many things.The reason why we thought that external access was needed was because, in testing the Android Studio in our Production environment the initialisation completes without any issues.Trying the same in DEV which is a closed off to the outside world starts the initialisation fine but fails at the point of downloading the database and other files from the Mobile Web Server. All the files to be downloaded appear in the Downloads folder on the device as “Queued” and never download. Upon studying and comparing each Log Cat for each scenario (i.e. Production and Dev) we can clearly see in the Production environment where the “Android Download Manager Service” is initiated and starts to download each file. Whereas in the DEV environment the Android Download Manager Service never gets called. We have checked the the “web.config” on the web server for the path of the “Download” folder and this appears

3
Lee Pinchbeck
Ultimate Hero
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u8 Andoid App Initialisation

HI Lee, It is an Android 10 OS device.. I will see if I can get some info out of the log for you. Thanks and best wishes,Angelo

6
M
Sidekick (Customer)
2 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile (Android) will not initialise (database not found)

Thanks for your support that’s sorted but we seem to have another underlying problem. :-)

4
A
Do Gooder (Customer)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile (Android) will not initialise (database not found)

Hi Ruben, Thanks so much for the response. It is very much appreciated. I think you’re advice has put us on the right track. Looking at the  properties of the download folder it is indeed set to Read Only!.. :-) Would you be able to advise as to the best way of changing this? Thanks in advance,Angelo

4
A
Do Gooder (Customer)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can a FSM Lobby tile display an Power BI dashboard?

Thanks will see if I can give that a go but fear that I will struggle to get a Registry change through our IT.:-(

2
A
Do Gooder (Customer)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Text Block formatting when being sent as part of Notification message.

Many thanks Hari, Your response is very much appreciated. Best regards, Angelo

4
A
Do Gooder (Customer)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Text Block formatting when being sent as part of Notification message.

Many thanks for the reply and support Hari, Bizarrely, looking at the request_text.text_rtf field, it is blank? Does it need to be mapped in some way?Kind regards,Angelo

4
A
Do Gooder (Customer)
3 years ago

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