Replies posted by Arnaud Le Tollec

11 Replies

K
Do Gooder (Customer)
KrisKrajDo Gooder (Customer)
asked in assyst General

Section Unit Manager - Default Value in Customizer Field

Hello Kris,My understanding is that “UNIT” is not part of the default organisation set up within assyst.Organization Theory - assyst11-7Wiki (axiossystems.com)Looks to me that this has been added via some customisation and this might explain why the expression defined is not working as expected.Hope this helps.Kind regards

2
K
Do Gooder (Customer)
27 days ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Cursor Reset to top of form after selection

Dear customer,My understanding is that the behaviour reported here was logged as a known issue and rectified in version 11.7.https://community.ifs.com/assyst-release-notes-364/assyst-11-7-0-release-notes-39461At this time I am not aware of any available workaround for version 11.6Kind regards

2
Arnaud Le Tollec
Do Gooder (Employee)
27 days ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Assyst ETM/ipaas 500 internal server error

Dear customer.500 internal server error indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.However the error you mentioned is not precise enough to confirm the exact cause of the issue at this point. I would therefore advise you to log an incident with the IFS service desk.I have noticed that you may have already done so, if this is the case please feel free to close this community question.Kind regards.  

1
Arnaud Le Tollec
Do Gooder (Employee)
27 days ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Request for new Hardware (Service Catalogue)

Hello Ralf,I think the issue reported here will require a deeper investigation from our service desk as the screenshot might not be enough to provide a definite answer.I would suggest you to contact the IFS support using one of the option proposed on our wiki page so that we can have a better understanding of your process set up and configuration.IFS assyst Service Center - assyst11-7Wiki (axiossystems.com)Kind Regards,

1
Arnaud Le Tollec
Do Gooder (Employee)
6 months ago
M
Do Gooder (Customer)
mwinn2480Do Gooder (Customer)
asked in assyst General

assystNET won't load after upgrade

Hello Mary Kate,The reported issue here will require a full investigation from our service desk.I would suggest you to contact the IFS support using one of the option proposed our wiki page.IFS assyst Service Center - assyst11-7Wiki (axiossystems.com)Kind regards.

4
R
Do Gooder (Customer)
6 months ago
T
Do Gooder
TSCDo Gooder
asked in assyst General

Mailimport via ETM

Hello Torsten,“Move to Folder after Processing” Specify the name of a mailbox folder if you want to move a copy of the processed e-mail to a specific folderAs for your advanced setting can you try copyTo=ETM_executed&delete=true Let us know if this helpsKind regards

3
Arnaud Le Tollec
Do Gooder (Employee)
8 months ago
T
Do Gooder
TSCDo Gooder
asked in assyst General

Mailimport via ETM

Hello Torsten, Please see the following wiki page that explain how to move the processed emails to a different folder and delete the original email from the main folder.Integrations:assystETM 1.6 - Channel Configuration - assyst11-6Wiki (axiossystems.com)This sends a copy of the original e-mail to a specified folder and deletes the original e-mail after processing:copyTo=<folder name>&delete=true  Let us know if this helpsKind regards

3
Arnaud Le Tollec
Do Gooder (Employee)
8 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Conditional Expressions

 Hello Abdullah,I understand that the is a duplicate topic and your original question has been marked as solved under the following.https://community.ifs.com/assyst-general-329/conditional-expressions-text-output-38104Please let us know if this helps. kind regards

1
Arnaud Le Tollec
Do Gooder (Employee)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Custom lookup values in French

Hello Manish, My understanding is that Custom Lookup values are not considered as Multi lingual data.The values will be available in the schema but not translated depending on the language defined. So no “values in  French”. You should fine the value in the table jptsys_web_lkup_dataPlease see wiki page below:Installation:Database Table - jptsys web lkup data (Web Lookup Data) - assyst11-6Wiki (axiossystems.com) If you are looking for the data within an event then it should be listed in a “Remarks” or “rich_rmarks” column of the act_reg and inc_data tables Please let us know if this answers your question or if you need further help  Kind Regards,

1
Arnaud Le Tollec
Do Gooder (Employee)
10 months ago
A
Do Gooder (Customer)
Alex IvkovicDo Gooder (Customer)
asked in assyst General

Mobile interface for agents

Hello Alex,We have reviewed your ticket opened with our IFS assyst support  and we are checking with our developers for further confirmation.We will update you as soon as possible using your assyst ref number and will also update this post.Can I also ask you to make sure the assystNETMobile is used with the full screen set up?Rdgs.

4
Arnaud Le Tollec
Do Gooder (Employee)
10 months ago
G
Sidekick (Customer)
greymooseSidekick (Customer)
asked in assyst General

FAQs on IFS asssyt Self Service App

Hello Phil, My understanding is that FAQ should be available in the self-service Mobile APP as per wiki page belowSelf-Service Mobile App - Knowledge Base - assyst11-5Wiki (axiossystems.com)Self-Service Mobile App - Knowledge Base - assyst11-6Wiki (axiossystems.com)“search button takes you back to the home page” as this is not an expected behaviour of the self-service Mobile APP a member of our Service Desk team will be in touch with you very soon using the reference number of the event you have previously logged on our portal Kind Regards,Arnaud

7
G
Sidekick (Customer)
11 months ago

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