Hi,Same type of scenario has been raised here - Stop Time for Cancelled Work Task | IFS CommunityAs Sampath is stating - “If the work assignment has been downloaded to the device (Downloaded Date has a value), you shouldn’t be able to cancel (change the status) the work assignment “.If you can verify that you have a value in Downloaded Date and you still are allowed to cancel the assignment, then please raise a support issue as suggested by Sampath.
This is the functionality and there is no setting to alter this behavior.Either the user should revert the status manually to Work Started if he/she realize that more work needs to be done (= new resource demand is needed) or as Mathias suggests a custom event or workflow could be used to change the status.
See Uthpalas response in Task completed in mWO not updating to Work Done | IFS Community.The “Assign Multiple Tasks” and “Direct Allocation” options will create work assignment which doesn’t connect to the resource demand and thus the work task will not automatically be set to Work Done when the work assignment is completed.
Direct allocation have no connection back to the resource demand and by that the resource demand is seen as unforfilled and by that the work task will not be automatically set to Work Done.Please see Assign multiple tasks - All resource persons are available to pick | IFS Community for a more extensive explaination.
Hi Robert,You are correct, the fix should be related to invoices without a PO reference.It should be possible to match an invoice with a PO Receipt even though the Work Task is Finished.If that isn’t possible please raise a support issue on that so it can be looked at.
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