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241 Topics

CGIJarosKDo Gooder (Partner)

asked in Support & Services FAQs and Help

partner account problem

I can’t change password on Partner portal. I got error message like “General problem” contact service desk …Non of those accounts previous ProJarosK, nor new one CGIJarosK work for me. Could you please change email address connected to ProJarosK to different email? Jarek Kruk

1 year ago

SaraCrankSidekick (Customer)

asked in Support & Services FAQs and Help

Problems Logging into Customer Portal

Is anyone else having issues logging into the Customer Portal? I ran into the below error last week, reset my password and was good. I’m getting the same error, changed my password again and I still can’t log in. This has been going on for the past 3 weeks or so.

1 year ago

william.klotzSuperhero (Customer)

asked in Support & Services FAQs and Help

IFS Community Search

The last week or so I’ve not been able to get the search to work properly in the community. Anything I enter in the search field does not return any result. Is anyone else having an issue searching the community forum?

1 year ago

nu_fonkaDo Gooder (Partner)

asked in Forum FAQs & Help

IFS Applications Supported Platforms 2003

How to find IFS application 2003 Supported Platforms.

1 year ago

SGPKAYATHIRIDo Gooder (Customer)

asked in Forum FAQs & Help

How can I update the Case Priority in the LCS Portal?

I wanted to update the Case Priority in the LCS Portal and im unable to do it, I have used the old LCS Portal and updated the case priorities and im unable to do it in the new portal.

1 year ago

Natalia FrancoisDo Gooder (Employee)

posted in Announcements

IFS achieves PinkVERIFY™ ITIL 4 status on 17 practices for IFS assyst

We’re excited to share that IFS received PinkVERIFY™ certification for IFS assyst in 17 practices against ITIL 4, outperforming some of the largest IT Service Management players in the market. The PinkVERIFY™ certification is provided by Pink Elephant, the world’s leading ITSM education and consulting provider. Learn more.

1 year ago

sholmesHero (Customer)

asked in Support & Services FAQs and Help

Customer Engagement Center (CEC)

I am trying to raise a support case via the CEC and it is not working - it has been a good while since I’ve had to use the portal but nothing is working - I can log in but it won’t allow me to view cases (loads are missing) but also I can’t raise a new one. Has something changed? We are still paying our support charges even for Apps9. Help very much appreciated.

1 year ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Evolving Education Materials - Help Panel Concept

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

1 year ago

CRUNDELLSidekick (Customer)

posted in Support & Services FAQs and Help

IFS Support Portal Suggestions

Would like to start a discussion on opportunities to improve the IFS Support Portal.

1 year ago

dmanueleHero (Customer)

asked in Support & Services FAQs and Help

DOes anyone know how to get to IFS case tickets proir to the new Portal?

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.

1 year ago

JukkaJSidekick (Customer)

asked in Support & Services FAQs and Help

New Interface for LCS/CEC/ISC

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

1 year ago

mingramDo Gooder (Customer)

asked in Support & Services FAQs and Help

Problems login to IFS Academy

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

1 year ago

AndryisSidekick (Partner)

posted in Support & Services FAQs and Help

How to get certified?

Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would be great Thank y

1 year ago

tariqDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Assignment

hello allIs there any one who have ifs Assignment, if there is please provide it to us. thank you.

1 year ago

Asela MunasingheSuperhero (Customer)

asked in Support & Services FAQs and Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

1 year ago

IFSmattisSidekick

posted in Forum FAQs & Help

sharing of IFS artifacts within IFS-community

Hi member of the IFS-community, what do you think if IFS would offer another section in IFS community where users can upload, search for and download IFS-artifacts? IFS-artifacts might be configurations like event (actions), custom RMBs, quick reports, lobbys, data-sources, IALs, custom fields and more. But even the code of customizations (only if the user has the legal right to do so!) might be shared within this IFS community. Of course each customer has its very unique requirements - but still it might be a useful tool to bring the community closer together - function and solution-wise. What do you think in general about such a marketplace? Would you appreciate such a possibility where IFS-artifacts can be freely shared?Woud you share your artifacts and upload them? Why yes - why not?Would you search for solutions/ artifacts and download artifacts which seem useful? Why yes - why not? Thank you! M.

1 year ago

yalefrSidekick (Partner)

asked in Support & Services FAQs and Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

1 year ago

bruno phadkeDo Gooder (Partner)

asked in Support & Services FAQs and Help

waitlisting for a course

can somebody clarify, once a course started, what happens to the waitlisted candidates.are they automatically registered for next available course as per schedule ? is there a notification to waitlisted candidates indicating if ? appreciate an update. Bruno

1 year ago

AlforjaniDo Gooder

asked in Support & Services FAQs and Help

ERP training

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately? thank you in advance

1 year ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

Filter my topics/questions

Is there a way for me to filter my own topics and questions? Right now the only options are to view all of my topics or all of my questions with replies. For example, I’d like to only view my questions with no reply.

1 year ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

Delete private messages

How can I delete messages in my list of private messages?

1 year ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

How can I view my topics that have been solved?

There is an option to view my topics that are Solved. How is a topic set as solved?

1 year ago

HAYLEY.WILLIAMSSidekick (Customer)

asked in Forum FAQs & Help

Which IFS Version?

In the majority of Community Issues I review, 95% of the time, the question is asked what version of IFS is being used? Is there anyway we can add a required field, so it’s answered before it has to be asked? We are using APPS9, btw. 😀Thanks

1 year ago

Maja StanislawskaSidekick (Customer)

asked in Support & Services FAQs and Help

Training/good practice for system administrators?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

1 year ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

Archiving Unanswered Older Topics

Hey Community,I’d like your feedback on something. The community has been busy the last couple years. We currently have over 20k topics on the site.And while we work to make sure everyone gets an answer, some topics aren’t replied to. Maybe the query is really complex and requires more time than community members had. Or maybe it was a member looking for an opinion, rather than a how-to, and there wasn’t a similar situation to share. In any case, we have just over 1000 topics with no replies. We have members who answer regularly and we reach out to occasional contributors to answer specific posts, but when I ask people to help, I want to make the best use of their time.So my thought is, if you asked a question 6 months ago and didn’t get a reply, you probably aren’t still waiting on an answer. How would you feel about me moving any questions that are 6+ months old into an archive? They would be closed - not appearing in the search results and not circulated among staff to find an answe

1 year ago

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