Topics started by Thanushi Jayaweera

12 Topics

Double calculating tax in Customer Orders.

In IFSAPP 10, if tax controls of the company has been ticked for Object Level, Address Level and Transaction Level and if a tax code has been given in the customer window Delivery Tax Information ; the customer will be charged with both taxes when creating customer orders. Is this a bug as this amount will be carried forward to the invoice as well? It seems that this was not the case in IFSAPP 09 as we used to have the Tax Regime Concept.

7 months ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Customer Statement of Account

The customer wants to send a customer of statement automatically to the customers.He has created a report schedule as shown below: The question is : how to connect the system with customer contact so that we can send the customer statement of account per customers automatically?

1 year ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Message Code mapping from MT940 File is incorrect

The customer is in IFSAPP8. Issue - After importing the MT940 file into IFS, the system reads the 3 characters from line :86 to the left of “:” and places those characters on the Message code column.Below screen shows message code = ‘YOU’ which comes from line :86. Expectation - Correct the mapping of the message code from the MT940 file upon importing by assigning the 3 characters to the right of “N” from line :61 to the message code column on the “External Payments Per Load ID” screen.Is there a fix for this?Thanks & Regards,Thanushi

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Application Message not created when sending a customer invoice

Environment - IFSAPP10 Regional Test CMB Internal IFS EnvironmentI have used the below employee with the below message setup. Next, I have selected a customer invoice of this customer and selected Resend Invoice. Media Code selected as ‘Connect’ A record is created in Search Connectivity Outbox Messages. However, an Application Message is not created in the OUT Folder.Is this a bug or the standard behavior? Is there any way we can change the setups to create the application message?

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Can you change filename of the pdf attached to the emails sent via event actions?

Hi All,We have an event action that emails the customers the customer order invoice report. When IFS attaches the invoice report pdf file, the file name has numbers that I think are random and has nothing to do with the invoice number. The number does not mean anything to us and our customers.Question: Is there a way to replace this number on the invoice filename with the real invoice number? The filename has a random number that is not related to the invoice number.

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Attribute on GL Balance Analysis Screen is Empty

Hi,Customer’s finance team had noticed an issue on the GL Balance Analysis screen where the Attribute Selection fields are empty for Consolidated companies. The Attribute is a valid selection in the Business Reporter tool so we know there is an established relationship between the GL Balance set to the Reporting Entity. Please advice if it is a configuration issue from the customer’s end so that we can make the change in our system.Please find screen captures of the issue below. “Budget” will populate in Business Reporter without data. Appreciate any clues to fix this. Best Regards,Thanushi

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

New posting controls for fees

When posting payments using the mixed payment screen, there is a spot where we can write off a balance, however the posing control related to that field (PP17) is hard coded to one GL account. We want to be able to set up different write off codes that map to different GL accounts.We do not know how to make that change and would like to assistance of IFS.Thank you for your help.

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Error in MT940 files

I can manually import MT940 files into IFS by putting the file on a specific folder. However, I need to automate this import so when I put the file on the "IN" folder of the IFS app server I get an error about routing. Please see below for details on the error. Any suggestions on how to fix this?Thanks

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in Finance (Financials)

Adding an investment to a Fully Depreciated Object

How do you add investment to a fully depreciated object and get the added investment amount to begin depreciating over the assigned useful life?Thanks & Best Regards,Thanushi

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Print button issue in time clock.

When we go to the Time Clock window in IEE and click on Time Card button, we can enter the company and employee in the fields and click on ok.Then the time card will be displayed and we have the option to Print.When you click on the Print button:Ideally the preview should be shown in Acrobat Reader DC and you will get a dialog box to save the print output.But in my customer’s scenario when you click on Print button, the preview opens for about a second in Acrobat Reader DC and it gets closed automatically.Any suggestions on why Acrobat Reader automatically closes the file?

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Time Clock Terminal - Error

Hi All, When using the Time Clock terminal, a user swipes the card using the Time Clock Device to register an Absence Request and the IFS Application should fetch the Employee Number. Instead the user gets the below error.“Wrong employee number. [xxxxxxx]”Any clues on why this happens? Best Regards,Thanushi

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Error when running Payment in Full

Hi All, I get the below error when running ‘Payment in Full’ I have verified that the employee payment method has the below basic data. Any thoughts on how to resolve the error? Thanks and Best Regards,Thanushi

2 years ago

Topics started by Thanushi Jayaweera

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