We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks
Hi,Over the weekend, we deployed Update 18 along with a number of other deliveries to Production environment Apps 10.We have some users whose Service request screen layout has been corrupted, and the fields are not showing clearly allowing them to create records. See below: I have cleared their dotNET Cache, removed the content in C:\Users\<username>\AppData\Local\Apps\2.0 and cleared their personal profile for the specific screen frmWoFaultReportCustOrderTab. All attempts fail. However when user account is used on a different PC, the screen appears okay so suggests a client issue!?How and where do I go to rectify this please? Please respond ASAPThanks in advance
Hi,We attempted to perform a DR test this morning of our IFS infrastructure.1 - We failed over our Windows VMs which host the MW Server.2- Updated DNS on Domain controller3 - Oracle Dataguard used to fail over to separate DR Linux server. Current PROD DB set to standby and DR database set as primary.4- Start IFS Nodes on MW Server and attempted to access Admin console to change the host for Oracle database server but get this each time: This effectively stopped us progressing.Would anyone have any ideas to the cause of this and why we were unable to access admin console correctly?Thanks
Hello,We have a high volume of work tasks that are at Work Done status and have Work Task Transactions with a Transferred status. This is due to custom validation preventing the work tasks being set to Finished in an automatic routine. Finance have checked and confirmed they are happy all reconciles from a GL point of view. The IFS Help text for the status field states:Once the work task transactions are transferred to finance, the status gets changed to Transferred until it is marked as finally posted. So the question, is it correct that the work task transactions have the Transferred status? It says “until it is marked as finally posted”, which suggests the status should be a different value?Please can someone advise if we are missing a step in our process or whether the work tasks are good to be Finished.Thanks in advanceShaun
Hello,We have a context created in Aurena called mwo which contains all the page designer changes specifically for our engineers when using MWO; ServiceEng. This is triggered by membership of a specific user groupThis has been working fine, but we now have an engineer which appears to have reverted back to the global context and the out of the box design. How can we confirm the context being used by a user whether using Aurena or the MWO App?
In Apps 10, we have two schedule tasks setup to update PSO:1 - Full Load - Runs once a day at midnightSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: LoadSend Timeline - Not Ticked2 - Change - Runs every 2 minutesSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: ChangeSend Timeline - Ticked I am looking for guidance on what is the equivalent task and method that should be used in IFS Cloud please? Thanks
Hello,We are using Apps 10 Update 18, and we require the ability to add resources (formerly crafts in Apps8) to our engineers (resources) via the screen Resource Detail->Capacity Basis based on their job role.For example, an electrician would get a default list of resources upon joining the business.Currently our managers are having to manually key this into IFS which is a very time consuming and inefficient process. Has anyone achieved this using core functionality or would this need some sort of custom solution?Please let us know your experiencesThanks
Hello,We are attempting to replicate our Apps 10 EE SOD setup for Aurena. With EE, we specify the Oracle API Delete, Modify or New methods, whereas it is not as easy with Aurena. Can someone who has gone through the same pain/experience please help in providing guidance.ThanksShaun
Hello,We have a query with IFS Cloud 23R2 functionality...Project has been re-opened in Financials > Project Accounting > Financial ProjectAfter this the project must have the status “Reopen” in Project Management > Plan and Execute > Project Scope and ScheduleWe cannot find the button to facilitate thisPlease can someone provide guidance how this can be performed in CloudThanks
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