Replies posted by Manish Verma

13 Replies

M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Discontinue Secondary Service Department

Thank you @NigelIM for your reply.Yes, I can delete the record but as discontinue option was there so I thought it will just discontinue the record instead of deleting it. Moreover, when I ran the channel with Discontinue field as true, it was running successfully with result as “Updated”.We have decided to go ahead with deleting it. Thank you again :)

2
M
Do Gooder (Customer)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Approve/Reject decision Task

The solution here is that we need to provide the exact value of the option for “Not Approved” under decision.

2
M
Do Gooder (Customer)
9 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Fetch Open Events based on Assigned User

Thank you @SGrant89 for solving the problem :)

4
M
Do Gooder (Customer)
9 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Fetch Open Events based on Assigned User

Hi Caroline,Resource is “Event” in Configuration too.Thanks & Regards,Manish Verma

4
M
Do Gooder (Customer)
9 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Sorting Service Offering in alphabetical order

Sorting of the Services and Service Offering is much complex when it comes to looped Services. Looks like Sorting Order of looped Services are interdependent. Not at all easy to Sort.

3
M
Do Gooder (Customer)
10 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Checkbox for Bundle Requests

I got the reply from Support that since Bundles are not visible on Support Portal hence we can not submit bundles from ETM. 

2
M
Do Gooder (Customer)
11 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Knowledge Procedure issue in 11.5

Issue is when we update anything related to Knowledge procedures using ETM, drafts get cleared out. We need to reload drafts and everything looks good.  

2
M
Do Gooder (Customer)
11 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Update Event Builder based on usage field

Hi @KevinM, Do you know any way to update Event Builder’s usage type in ETM 1.5?

2
M
Do Gooder (Customer)
11 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Delete discontinued Event Builders

Hi Steve, I clear ETM cache earlier too and it didn’t help.But deleting ETM User Session fixed the issue. I am now able to delete discontinued Event Builders.Thank you for your help :)

4
M
Do Gooder (Customer)
11 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Delete discontinued Event Builders

Hi @Steve Miller, I have added Entity Privilege “EVENT BUILDER” with value “YES” under delete for below Privilege Groups:etmremoteuploadersetmusersZZSYSGEN-SERVICE ACCOUNT-4ALL ITEM PRIVILEGESBut still getting the same error: You are not permitted to perform this action. Type: PrivilegeException.

4
M
Do Gooder (Customer)
11 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

ETM - Get Correct Section Department

@Steve Miller @Paul McCulloch Thank you so much for helping :)

3
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

ETM - Get Building using Address Line1

Is there any workaround in version 11.5. We are upgrading to 11.6 later this year and till that time we need a solution.

4
P
Hero (Employee)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

How to fetch Linked Event Group Id in ETM

Thank you Steve for your help🙂

2
M
Do Gooder (Customer)
1 year ago

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