@Mathias Dahl I had the End User download the Aurena Agent again and that corrected the issue. No further action needed. Thank you,Laura Patzka
@LindaK did you find a solution to this error message? Thank you, Laura
@odhcomIfs Below is the response from IFS. A Custome field was created in “Handle Customer Order Shortages” table to assist our Customer "...this is not a defect, according to new functionality that was implemented from 22R2 release. With this new functionality, (Customer order line confirmation), the user have the possibility to confirm the changes that has been made. After the Customer order confirmation is printed the Customer order line is set to confirmed. If doing any changes after this, for example changing the Planned delivery date, the Customer order line going to be unconfirmed again and the changes must be communicated again. Then after printing the Customer order confirmation again the Customer order line is set to confirmed and the changes is communicated."Thank you,Laura Patzka
Chamath,Sorry for the delay in responding. I created a ticket with IFS and this was their responsePlease note that the fix for this is included with SU6Kindly update to SU6 for the solution. Thank you,Laura Patzka
Hello @Shneor Cheshin see responses below to your questions. What happens when a request is created? The request is created and sent to the backoffice.A Task is also created? Yes, the task is created based on the Service Catalog selected, the catalog is properly set to include resource group required and hours.You want the task to be dispatched to the same tech? Yes, this is to handle after hour situations Thank you, Laura Patzka
Tabias,Thank you for your assistance on this issue. My customer is on the following version. IFS Aurena client version: 22.2.1.20221024062126.0 Thank you,Laura Patzka
Astfarazt, Thank you for your help. I did print the order and the Documents Shared/Order Confirmation was set to YES. The Promised Date still changed.I also ran debug and seen no error logs. I will open a case with IFS.
Hello Astfarazt,I created a new order and updated the the Target Delivery date. After saving the Promised Delivery Date also changed. The Customer is on SUPD1. See the screen shot below of my Customer Order.I was not abel to print the Order Confirmation but selected Preview and then OK.Please advise If I should just open a case with IFS to investigate.
Charith, Yes, thank you for the information.
In IEE Online Documentation under Procedure it states (Optionally, you can enter the ID for the MRB case in the Case ID field. If a value is not entered in this field, the system will automatically generate a sequence.). I do not see this listed in IFS Cloud Documentation. Please advise.
Yes, that was already added. I had to go back and re-add the projections. Once that was done the End User was able to see the details on the screens Example Posting Controls. Should a Full IFS Role be created by IFSAdmin or by individual User ID
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