Hello Robert, Last november 10th I’ve submitted a ticket with the support team, but that’s one of those hard to catch that endure for several months.So far, they’ve asked me to capture the exact moment an assyst user is logged off so they can trace it on the server.log file. However, there’s nothing on server.log file and we’re still wating instructions on the proper log settings to get these details on server.log file. About the session timeout parameter, after checking the wiki page, I could not find any information that indicates that zero would disable it. Based on the information about the default value, I guess that setting it to zero would make it have it’s default value. Moreover, if session timeout is set to 7 hours (our shift time) and max session life is set to 10 hours, shouldn’t it last for at least 7 hours? Last monday I’m pretty sure I’ve been disconnected roughly around 5 hours after my first login while on event’s form. I was looking for ideas of capturing it also on c
Hello Rajana, It’s set to 720, which translates to 12 hours. Is there any issue when it’s higher than ‘session timeout period’?
Hello Patricia, I reviewed and I noticed that I’ve mistranslated the field’s type name. I want to update caption fields (which I erroneously called title fields in my original post), after creating them as explained in https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Installation:Creating_a_Caption_Step_by_Step From the table in the Wiki page, it seems caption fields are not available to read and update from assyst ETM. I wish I could update a caption field from assystETM so I’d be able to update the caption field with an hyperlink to an external report based on the current item. That would greatly enhance usability.I guess that because they’re meant to be read-only and not gather any data from end-users, they are not available in assystETM. However, I think a have nice use case for them with assystETM.
Thank you Steve! I’ve tried using variable assyst search, however, when debugging the data mapper, it returns an empty list of values, which I’m pretty sure is not correct. Any directions for further investigation ?
(...) Is the problem you can’t host a windows container to install these into, or that you want to package an existing installation? Hello! Our DevOps team told us that hosting Windows containers is a completeley different beast, that would require a dedicated cluster. Given that assyst is one of the very few solutions for which Windows is mandatory, it’s not worth the investment, time and effort.It’s really a shame. Our team crafted scripts to create docker images from assyst installation media that made upgrades a breeze after applying the database scripts for the new version.
Hello Mitch, Thank you for the idea. I guess that creating a whole new form would indeed solve the issue. Next time I’ll give that a try, it really makes sense. Or, perhaps, update something in the service designer. Regards,Otmar
Hello Steve. Thanks for your reponse! I’m not really familiar with bundle offerings. Do you know if that would enable me to have a dynamic number of fields / questions ? I ask that because new services have a varying number of offerings: some of them can have up to 8 offerings whereas most of them have around 4 or 5. Do you know if by using a set of offerings ( assuming that could be done with bundles) we’d be able to tackle this scenario, where the number of offerings is unknown beforehand? So far, the best we came up with was to arbitrate a large number, say 10 or so, that would suffice for our current service catalog, and add them to the main form. Thereafter, we’d consider offering only for those fields which are not blank. Regards,Otmar
Could you build out something in the ETM to do that? Well, if there’s nothing built-in inside assyst, then I could use ETM to accomplish that. However, I guess with ETM that would require at least another step besides a channel and datamapper in ETM: some sort of scheduled routine or a rule in action processor to handle that new form and convert it to ETM channel’s expected format, right? Regards, Otmar
Hello Robert, Luckly, you understood my issue. I’ve got some ideas on how to implement that, just wanted to make sure that I’d not be reinventing the wheel. Well, that seems not to be the case, so thanks for letting me know that! Cheers,Otmar
Well, I see it like this: Usually a "contract" is not changed into the past. (...)". That’s exactly what I’m trying to achieve: if a ticket is open during a holiday, then no SLA time should be added to its resolution time, right?However, whenever there’s a need to update the underlying SLA’s holiday plan, for whatever reason, it makes past events, which were open by the time of the changed/removed holidays, get additional SLA resolution time added to them whenever those events are resolved/closed!
Hello Steve, I’m not very familiar with data generation, but from what I could understand from the docs, I’d need a rule to be triggered from action processor and then have a first data_generation activity to execute a custom SQL to extract those values from the parent process and a next activity to execute an action based on the variables extracted from the data_generation activity?
Hey Steve, great idea! Nice idea, really appreciated! Regards,Otmar
Hello @Alan Macfarlane Yeah, you got it right when you said that REST is not exactly my scenario.I’ve submited the idea. Thanks for the recommendation! Regards,Otmar
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