Replies posted by ERPDMORENA

18 Replies

NickPorter
Superhero (Customer)
NickPorterSuperhero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Reporting pods need to be restarted regularly? Anyone else?

 Hello @NickPorter,We have the same issue, IFS support asked to do an AWR Report but we don’t know exactly how to do this.Denis

1
E
Sidekick (Customer)
10 days ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Field not selected for display on the default table view

Hi @ANISTO,we found a solution, please check Fieldranking settings bellow Content on the Page Designer.You need to add the field in Fieldranking or delete Fieldranking settings. Fieldranking settings in Page Designer 

4
A
Do Gooder (Customer)
24 days ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Data Migration

IFS Cloud Lead Migration Job

Hi @Jens,thanks for your answer, I will thy this.I was thinking, I thought there was another way but I think you’re right.Import Lead contact is the only way.

2
E
Sidekick (Customer)
9 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Data Migration

Wich entity to import Absence Wage Time?

Hi @Jens,thanks for your answer, I check the data of this entity in Quick Report but there is only two results and I can’t find my recording (June 5th).Even with the confirm status data is missing, do you have another clue please? 

2
E
Sidekick (Customer)
11 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Document Management (DocMan)

Download document unavailable with service user

Hi @Mathias Dahl,I was wrong, we can create a person linked to a service user.I checked this with your last comment and that fixed the problem, thanks a lot!You probably right, document access is based on person.Even if there is no restriction access on the document, IFS need a person to make the control.Thanks we fixed the problem, document download is available with a Service User linked to a person.

5
Mathias Dahl
Superhero (Employee)
11 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Document Management (DocMan)

Download document unavailable with service user

Hi @Mathias Dahl,I meant Permissions Set, sorry I wasn’t specific.We try this on a document without Restricted Access option enabled.I guess we cannot add a Service User on document access settings because there is no Person linked to a Service User to my knowledge.

5
Mathias Dahl
Superhero (Employee)
11 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Data Migration

Migration Job Create Output File with line breaks

Hi @Jens,Thanks for your answer.I added a new field with this formula and it’s working:REPLACE(ERR_DESCR_LO, CHR(13) || CHR(10), '|')I didn’t know it was possible to add formulas directly in the FILE MAPPING tab.I will use this formula for all multiline fields and tab column separator to get a proper file (no way to enter a tab in IFS fields).Column Name with formula 

3
Jens
Hero (Employee)
1 year ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Data Migration

User Companies Migration Job

Thanks @Tomas Ruderfelt, the base view USER_FINANCE is the solution.Do you have a solution to import user passwords? This will save me a lot of time.

2
E
Sidekick (Customer)
1 year ago
N
Sidekick (Partner)
NZCNESOSESidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot use IFS Cloud in environment with restricted internet access

Hi,22R2 Service Update 7 is available (we just got the information so we haven’t done the installation yet).Last IFS feedback:22R2 SU7 has been released on 7th April, although it was planned to be released on 20th April.So, I can confirm that the SU7 is already available and the display issue will be fixed with 22R2 SU7.

11
Darshana Herath
Hero (Former Employee)
11 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How can we change the homepage logo in IFS CLOUD?

Hi @anbouk,ok perfect, thanks for your answer.Properties “App bar logo (W-100-IMAGE)” and “Welcome logo (W-200-IMAGE)”.added and appearance configuration published.Regards,Denis

2
E
Sidekick (Customer)
1 year ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Distribution (CRM, Commerce)

Tax code error message on the Sales Quotation creation from the Business Opportunity

Hi,No one have this problem?@XAIVFR tax set-up are handled by Finance team mean sales team need to wait before to create a sales quotation?How can we do if salespeople need to create a new prospect and the quotation forme the opportunity at the same time?

9
X
Sidekick (Employee)
1 year ago
N
Sidekick (Partner)
NZCNESOSESidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot use IFS Cloud in environment with restricted internet access

Erratum,This issue should be resolved on the 22R2 Service Update 7, last IFS feedback:Please note that the planned version with this fix has been changed to 22.2.7 (22R2 SU7).We will get back to you once it is finalized.

11
Darshana Herath
Hero (Former Employee)
11 months ago
N
Sidekick (Partner)
NZCNESOSESidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot use IFS Cloud in environment with restricted internet access

Hi,This issue should be resolved on the 22R2 Service Update 6 (availability March 16), last IFS feedback:As per the information, IFS Planned Versions with the fix are: 22.2.6 - 22R2 SU6, 23.2E.0 - 23R2 EA, 23.1.0 - 23R1 GA.Planned released date for 22R2 SU6 is March 16, 2023.I will let you know if there is any changes to the plan.

11
Darshana Herath
Hero (Former Employee)
11 months ago
N
Sidekick (Partner)
NZCNESOSESidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cannot use IFS Cloud in environment with restricted internet access

Hi,we’ve got also this issue and we need a solution urgently.I hope that IFS will take this problem seriously.

11
Darshana Herath
Hero (Former Employee)
11 months ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Distribution (CRM, Commerce)

Tax code error message on the Sales Quotation creation from the Business Opportunity

Yes it’s the same result, Sales team don’t care about that.Where I work Customer Tax information are filled in by Sales Administration team with instructions from Finance department.

9
X
Sidekick (Employee)
1 year ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Distribution (CRM, Commerce)

Tax code error message on the Sales Quotation creation from the Business Opportunity

@XAIVFR, I agree with you.This was my first request on IFS support case (see attachment).“The Delivery Tax Information should perhaps be added on the CRM Account view or we should have an option to create a quotation without taxes information (Delivery Tax Information are important for the customer order, not really for the Sales Quotation).”“Customer” page will permit to change tax information, but it’s not possible with the “Account - CRM” page designed for sales.So Salespeople are forced to go on Customer page to add Tax information before create a Sales Quotation, it doen’t make sense.I don’t understand why IFS Support did not take my request seriously, this issue has really degraded the user experience (Salespeople doesn’t want to be block with ERP information).

9
X
Sidekick (Employee)
1 year ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Distribution (CRM, Commerce)

Tax code error message on the Sales Quotation creation from the Business Opportunity

Hello @XAIVFR,thanks for your explanation, you’re probably right.You think I need to create a new topic to remove any error message on the Sales Quotation lines?We should have an option to create a quotation even if Prospect settings are not correctly filled in (it’s a Prospect, salesman need to create Sales Quotation without delivery tax information… this kind of information will be inform by Sales Administration when we need to create the Customer Order).

9
X
Sidekick (Employee)
1 year ago
E
Sidekick (Customer)
ERPDMORENASidekick (Customer)
asked in Distribution (CRM, Commerce)

Tax code error message on the Sales Quotation creation from the Business Opportunity

Hi,sorry there is an error on the first screenshot.Create Sales Quotation assistant from Business Opportunity (different form from the Account CRM function):  

9
X
Sidekick (Employee)
1 year ago

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