Hi, Please check if you can use an input mask for this. Masks are supported only in Open ended type questions. When a mask is added to the question, user has to follow the format defined in the mask when answering. Other than that, I don’t see a way to achieve this via configurations. Thanks Sampath Hi @skullk ,Thanks for the response.So this input masks is some kind of defining the format of the answer.?In here if i need to define mask between 1-20 value how can i do it using these Thanks,Heshala.
@skullk and @Alexander Heinze thanks both of you for the responses. Really appreciate😊
Hi @skullk thanks for the response. user is connected to main warehouse and depot mobile warehouse also. but in LOV only comes the mobile warehouses. If so, how can the mobile user request parts from his main warehouse to mobile warehouse from mwo, this has not be through a work task. @Alexander Heinze if possible pls give an input on this
@Rukmal Fernando and @skullk thanks for the input.
@Alexander Heinze could you please provide any input here. Thanks,Hesh.
This is what I see in the Dispatch Console: And this is the same user in MWO>My Work Calendar: Do you not see shifts in MWO? Hi @Alexander Heinze Thanks for the responseYes i do see it.So i guess this happens when we create/generate the shifts for the resource/mobile user right? Thanks,Hesh.
Select the paper clip icon and then navigate to the Map Position tab: @Alexander Heinze thanks alot 🤗
Have you checked the object location? Device location is is used to track the technician location (e.g., for use in DC and PSO), but this menu entry should rather update the object location with the current GPS coordinates. @Alexander Heinze really appreciate your response hereI tried to find out where this location is getting updated in cloud but still could not find where the object location is updated in which screen or tab in cloudif possible please help me outThanks,Hesh.
HiI got this sorted. @Alexander Heinze and @skullk thanks for helping out. To overcome this issue you have to add your mobile user’s site or object site to both users IFSMAINTENGAPP and IFSSERVICEENGAPP. And re-intialize your MWO.
Does your MWO user also have access to the site of the object? Hi @Alexander Heinze, Yes, it has. Regards,Hesh.
Hi In which cloud version you are testing? If you are testing in 23R2, please refer to the online documentation as object handling in mobile is changed. Thanks Sampath Hi Sampath, Thanks for the reply. Im testing in 23R1 Thanks,Hesh
Hi Anders, thanks for posting here. Firstly, a good starting point for learning about the GIS integration is this process model (this is for IFS Cloud, but should be more or less the same as for Apps 10): https://docs.ifs.com/ifsclouddocs/21r1/ProcessModels/Process_Model/GISMapObjectConnection.htm?StandAlone=true From there you can both learn what the flow/process (the "fishes"), and how (activity/process diagrams with the green boxes and their descriptions). You can, and should, also read the three "about documents" that are linked at the top. The best one here I think is the GIS Concepts document that has a lot of details on how to set up various parts of the integration. Now, from what you write I guess the problem could be that the GIS proxy has not been set up or set up correctly. The document I mentioned above explains how to do that in great detail (search for "GIS proxy"). Are the users running GIS Map on the same network as the ArcGIS servers? Do they have direct access to it
This is solved
The outbound flow you describe today is supported in MWO with Mobile Integrations (detailed in here: IFS Cloud Documentation). The inbound flow is today not supported. This is something we are working on and will be released in a future release of IFS Cloud. Cheers James @James Ashmore thanks for the responseSo is there any standard inbound integration where we can create service requests from GIS to cloud?or else do we need to do a customization on it?
Conditional visibility of tabs is currently not supported so you would have to do this as a customization. This is something that is on our backlog though and will be delivered in a future release - as yet I cannot say which release. Cheers James Thanks for the response
@Heshala your second requirement of showing different custom fields based on Work Type should be possible with Conditional Fields capability on IFS Cloud 23R2 and up, where you can set those custom fields’ Visible property as an expression based on the Work Type. Here’s some background reading: https://docs.ifs.com/techdocs/23r2/040_tailoring/225_configuration/200_client_configurations/310_conditional_fields/#conditional_fields and here’s what you need to know when it comes to Mobile: https://docs.ifs.com/techdocs/23r2/030_administration/040_native_apps/020_configuration/048_apps_for_page_designer/#apps_for_page_designer This is also covered in Alexander Heinze’s excellent guide, pages 173-174. Can you try it out on an internal environment first? And can you share which IFS Cloud track this customer is on please? Best regards, Rukmal @Rukmal Fernando Thanks for this .I will try it out
This is currently only possible via a Customization. We are working on enhanced configuration capabilities which will most likely include this capability (or something very similar) but I cannot say in what release this capability will be released. Cheers James @James Ashmore Thanks for the response on this.So i guess if there is a requirement to differ which custom fields to be shown based on the work type it is also only possible via a customization and not through a work flow configuration?for an examplefor work type - break downneed to show some additional fields in task information such as reported place, reported datefor work type- planned workneed to show some other additional fields such as identified date, identified personin here based on the work type need to show the relevant fields and currently it will be only possible through customizaton?am i correct?
Hi @Lee Pinchbeck, I tested this functionality where it should show the resource’s route from works from place but it always shows the route between tasks eventhough there exists a valid route for the first job of the day from works from place.Please check on the screenshot below and could you please confirm this is corrrect behavior. Thanks,Heshala
For a high-volume integration with many inbound messages I do not advise trying to make it real-time. Thanks for the feedback on it
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