Hi @Peter Sketch Boomi No progress so far. But I was hoping I wasn’t the first person to run into this and someone else had a solution.The only thing I can come up with is to make the document upload a 2 step process in Boomi. (1) upload the document (2) trigger a script to change the security access after the fact.So we are starting to research if we script the security change.
@Peter Sketch Boomi We get a “401 unauthorized” error in Postman with that ID. I’m wondering if Apps10 only supports the app owner ID for integration.Jeannine
@NickPorter - we are still stuck on this. Only our app owner ID is working to call APIs (Boomi or Postman). Question for you - what version of IFS are you running? I’m wondering if this is a restriction of Apps10 UPD14.
@VanKelviR - Unfortunately no. I also haven’t found anything to indicate an API exists for Business Mail. If I could find that, I’d look at building my own integration between Exchange and IFS
We figured it out. Root cause was in our Web API setup. Under Client Application = “IFS Apps10 - Server Application” - Scope user_impersonation needed to be selected. openid wasn’t enough for the CRM panel to work.Once we got past the authentication error, we added a permission set that included projections RmPanelHandling and Rmpanel Navigator seemed to work. We did the permission set in IEE (Grant All didn’t work in Aurena), and had to manually add all the functions under the main option. They weren’t selected when we selected the top item.
You can do it in IEE, but we’ve not found a way yet to track statistics of active sessions in Aurena (Cloud). Where do you find that info for IEE?
@ShawnBerk - thanks for the suggestion. We tried it, but we are still seeing different results (some see horizontal, some see vertical).
@eqbstal - I know the HTML5 aspect means the layout is fluid, but I can’t figure out how IFS decides to interpret “divider” as vertical vs. horizontal and it really significantly impacts the organization of the lobby elements. I run the screen on my laptop at 1920x1080 and 100% scale. It’s this way when I’m attached to my external monitors at my desk, and when I’m connected to my travel monitor when I’m mobile. And on my notebook monitor, IFS displays horizontal dividers when I’m at my desk and vertical dividers when I’m mobile. Luckily - I’m one of the few users who runs at 100% scale and so far I’m the only one who has this problem of IFS flipping back and forth.
@Annjse - I have to disagree with you and say this is a bug. Clearly - the user can see Work information for protected persons in standard IFS. The intent of this HR flag is to insure that private information is protected but work contact information is available. It is available in IEE. It is not available in CRM and should be - matching IEE. We will be logging this as a bug.
@ronhu - no. Looks like this functionality is in the plan for IFS Cloud (if it’s not already there) but not in Apps10
Work Order belongs to the WO Site and it is not possible to use multiple values. Therefore AFAIK there is no out-of-box solution. Interested in knowing the reason for moving the object, is it because of the availability of Resources or Materials or Tools in the next site? Our scenario is around repairs of customer assets. Initial receipt and product evaluation is done where the customer ships - which is generally our office that is closest to the customer. We have multiple repair centers with different capabilities / equipment. Once the evaluation is complete, we need to transfer the product to the location that handles the type of repair required.
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