Replies posted by Ibrahim Naazir

73 Replies

ctaylor56Hero (Partner)

Permission Set Filter - EquipmentObject

Hi @ctaylor56,This is an issue with adding PS filters to grouped push entities like Equipment Object to users with multiple user roles. This has been fixed in update 12. Unfortunately I do not think this can be applied as a single patch as it is a group fix and applying these as single patches are not recommended and can cause further issues. My recommendation would be to upgrade to UPD 12.Thanks and Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

@lopespetro, This one is already currently under investigation and a fix is to be released for this soon.Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

@lopespetro,Can you show us a picture of the detailed failed transaction? There is a fix coming for this exact FT but need to be sure before I can confirm that its the same issue.Best Regards,Ibrahim

2 years ago

m.arifSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Touch apps and push notifications

Hello @m.arif,To answer your questions:1. There is a touchapp called Notify Me that you can approve PR/PO and others (expenses, supplier invoices etc).2. Do you mean the Aurena web client or the Aurena Native mobile applications? With both it should be possible.Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Material

@meshfemi can you try this?Go to the Installed App/Devices tab in your screenshot and RMB → Edit App/Device Settings and then enable Database Viewer Once you do that, reinitialize the device and then in the mobile application go to Settings → Database Viewer and from the tables search for Employee Workflow Actions and check how many results there are? Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Material

Hi @meshfemi ,Can you expand on those “Calling custom push msg function” and show us the error?Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Material

@meshfemi, I meant the logs not the out messages. Are there any errors in the logs with regards to synchronizing this entity?What the out messages represent is that the user has all these information to download on his device when he logs in next. However I want to know if there are any errors in the logs about the entity or if there are any records in the first place.Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Material

Hi @meshfemi,Seems that EmployeeWorkflowActions entity may not be syncing correctly to your device. Can you check logs in IEE for any errors? If not maybe you can check entity details for EmployeeWorkflowActions and run the view with the default where and see if you get any records.It seems that it is querying for that entity and it is returning an empty value.Best Regards,Ibrahim

2 years ago

DjedaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO: Removing obsolete data

Hello,Once you finish a work task you are provided with the option to keep the work task with you after its completed to return later or you can return it immediately. If you return the work task back, then the data is removed from your device. Last step in “Complete” wizard is if you want to keep or return. If you enable it, it will return the work task back and remove it from your device.Hope that answers your question.Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi @meshfemi,Is that the first (chronologically) failed transaction you see? Have you tried resending this failed transaction?If you have any screenshots of the details screen please send it here so we can check a few things.Thanks and Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi @meshfemi, That is of course possible but remember running this can take time if there are a lot of failed transactions. It will try to reprocess all the failed transactions so if run frequently it can of course cause performance issues. Maybe check for background jobs where this function has run and check the usual time that it takes to execute. That should give you a better idea!However it is upto you and your business requirement to do so. I hope that answers your question. Thanks and Best Regards,Ibrahim

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

User encounters mWO problem when opening task details

Hi,The reason you are seeing this error is most definitely because JT_TASK records are not being synced to the mobile due to that error you see in the logs. Adding to above colleague’s @Dakshinie Wickramasinghe and @Rangani Fernando’s comments, if you still are facing that error after their suggestions, try adding sync traces to the user/device. This can give you more information about the error and perhaps even a stack trace for you to follow through in the database.Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

@meshfemi, you can find the scheduled database task as below: The default time is usually set to every 15 minutes. Maybe its different in your environment?Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi @meshfemi, Yes. The assignment number is the “Execution_instance_Seq” in the input variable section. The task number is the “task_seq” in the input variable section.To answer your second query regarding the MobileSyncData.FND_LOCKED error, it is a temporary error. If you try to resend that failed transaction it should go through. It just means that that exact record in the mobile sync data tab (could be anything that is being synced to the mobile) is currently being updated and that there is another transaction trying to update it. However when it updates a record it first locks it for editing therefore the second transaction cannot go through until the lock is released (which is released after the first update is done). Please resend that failed transaction and it should go through without any issue. It is also worth noting that there is a setting in place that will resend failed transactions every 15 min. So these failed transactions will eventually get cleared.Best Regards,Ibrahi

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

@meshfemi I do not have a failed transaction similar to this at the moment but in one of your previous replies you have provided 3 screenshots. In your third screenshot you have highlighted in yellow the negative -2 value for task_seq on the right side of the screenshot.That is the input variables section. You can see in the heading of the screenshot that (9668,-2) which means that even though the input variable contains -2 you do know the actual task_seq which is 9668. To resolve this particular failed transaction you can handle it by going to the task 9668 and check what is the sequence number for the work assignment for that task. (Should be one or two based on how many work assignments are there).Then simply go to the failed transaction input variable area and replace task_seq with 9668 and the execution_instance_seq with the work assignment sequence. Then if you resend this you should be able to send the task through.Note: This only works if you know the value for the task_seq (in

2 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Long Delay in MWO App 10 Initialization Process.

@meshfemi there are a few things you can check. First check Grouped Push Transaction Traces window to see if there are any errors. I dont think there are any errors as it works after some hours.If there are no errors it could very well be a performance issue. Can you check the number of records per GP entity using the below query:SELECT app_name, app_version, entity, transaction_filter_id, COUNT(*)FROM mobile_transaction_offline_tabGROUP BY app_name, app_version, entity, transaction_filter_idORDER BY COUNT(*) DESCThis should sort it by the largest number of records. If you can perhaps send us a screenshot of the results maybe we can find a better clue.Best Regards,Ibrahim

1 year ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Long Delay in MWO App 10 Initialization Process.

Hi Mesh,That status is the user status not the device status. Please see below screenshot:Please check this status when the user is trying to initialize his device. If this status is “Waiting for GP” then it could be a performance delay with Grouped Push. If not it could be a performance issue with other entities.If its not an issue with Grouped Push (status not in “Waiting for GP”) then you should attempt@Dakshinie Wickramasinghe’s test above.Best Regards,Ibrahim

1 year ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Long Delay in MWO App 10 Initialization Process.

Hi Mesh,When the initialization starts can you go to Explore Mobile User → Select your user → Check the status of your device?Does it say “Init waiting for GP” or “Init waiting for MWS”? If it says “Init waiting for GP”, then it could be an issue with a large amount of data for Grouped Push entities. If it works after 12 hours that could very well be the case.If that is the case you may need to apply some permission set filters to those entities to reduce the data volume so that the initialization time can be reduced.Thanks and Best Regards,Ibrahim

1 year ago

martijn.vanbalkomDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Pop-up before completion or incompletion of work assignment

Hi Martin,If I am not mistaken, when you complete a work assignment, it will go to the report in window. They can then cancel it from here. If you do not see that window then its most likely disabled through a workflow configuration. Maybe you can consider letting in one window from the “Report In” category so that it makes sure the user has the option to cancel it if it was a mistake.When I incomplete a work assignment I get a window asking for the cause. They can then cancel if needed. Do you not see this window in your case?Best Regards,Ibrahim

2 years ago

meshfemiSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi Mesh,1) This one seems a bit strange. It says that Instance of enity Jt_Execution_Instance with primary key [9660.0,-2.0]. What you need to understand is that all transactions created from the mobile usually have IDs with a negative value since the mobile application can be used offline which means it does not know the current sequence value. So it assigns a negative value instead.However in the error it does show you the Task_Seq (9660) but in the input variables you see it as -1. This part is a bit strange for me as it already knows the Task_Seq but shows as a negative value. 2) I cannot be sure exactly why this happened. By the looks of the list of failed transactions it seems to be happening for every single work task? If so you can enable synchronization traces and then we can check what actions are performed by the user. This may give us some insight into what was done an what could be causing it.3) To resolve it you can first try clicking on the resend button. Usually I hav

2 years ago

nkotakondaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO-User Kicked off

Hi @nkotakonda ,Could you try a test plan as below: Check the version is this 10.12.1355.0 Clear cache Initialize the device Try issuing materials or adding materials 2 weeks ago the issue did exist and was fixed and released to the store so it may be that during your testing the mobile user had the older version. Maybe you can try a recording as well with the above steps and if it does recreate you can create a support case for this that we can investigate.Best Regards,Ibrahim

2 years ago

nkotakondaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO-User Kicked off

Hi @nkotakonda , I have tried the latest version and I do not crash any longer. Can you verify that the customer crashes right now with this exact same version you showed me? In the previous versions the application did crash on adding a material and quick issuing. Best Regards,Ibrahim

2 years ago

nkotakondaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO-User Kicked off

Hi @nkotakonda, Can you verify which version of the application you are using? We noticed that issue for IFS MWO Service 10 and a fix was released recently. Can you update your version from the store and see if that fixes the issue for you? The version with the fix should be 10.12.1355.0 Best Regards,Ibrahim

2 years ago

KKSloane

asked in Service (Touch Apps, MWO, MRO)

Touch Apps, Apps10, Administrative Login, certificate error

HI @KKSloane, Could you perhaps attach a screenshot of the error you face?

2 years ago

nkotakondaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO

Hi @nkotakonda, Adding to both Vinu’s and Nimesh’s comments, I see in the Journal that the mobile work order was completed at 10:00AM but the work task status was only changed at 2:00PM. Was the work task status change done manually from EE? If so there may have been failed transactions that prevented the work assignment from getting set to status “Completed”, because as the mobile work order status was set to complete there were no subsequent changes to the work assignment or the work task. Also, when the work assignment is set to to complete it will automatically set the work task status to done but in the journal the work task was set to done without the work assignment being set to complete. So it seems a bit strange that the work task status was changed automatically unless it was done manually?Best Regards,Ibrahim

2 years ago

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Replies posted by Ibrahim Naazir

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