My customer gets all it new requests from SAP integration in 23R1. The requests is created the same as would be done manually with these steps:New Request - identify customer, location, problem, Service Catalog, and severity. Request Details - select View and Release which creates the tasks that will be assigned manually or by PSO. MWO - technician accepts, travels to, starts work, and completes the task. Integration sends the completed tasks, documents, and survey responses to SAP.The tasks in IFS Cloud are only useful for a short period of time, lets say 30 days, and they accumulate quickly, affecting query performance. They want to know how to purge those tasks and if we have a way to do this. I could not find a ready made projection or product that addresses this issue. Can you provide me with some help on this topic?
I have a customer in 23R1 who have all their data for Requests and Resources coming from SAP into IFS Cloud. All activity types are set to Yes for SPLIT_ALLOWED. We found out that some activities with long durations never get scheduled in PSO and a technical resource on our team diagnosed the issue as a missing value for SPLIT_ALLOWED in the RES_SHIFT_ATTRIBUTE_TAB.attribute_id = ‘SPLIT_ALLOWED’. In Resource Attribute Manager, this is a system default attribute, but I don’t see how we can have a value of Yes to populate in PSO Data Load.
In 23R1, I see that the Dataset screen has a tab at the bottom for parameters, but it is not enabled to add rows in the customer’s environments. How is the entry of new rows enabled? The customer wants to enable url links to IFS Cloud pages directly from the scheduling workbench, and I’ve told that this is where it can be done. Is there documentation about this feature?
I’m in 23R1 and I need to setup a company in Canada. I already have a company setup in USA and that is working fine. But when I try to enter a new company for Canada, I cannot select Canada from the dropdown. Only US and Germany appear in the dropdown. CA is defined in the ISO list of countries. Can you help with the question.
I have set up my user as scheduling resources with access to mobile. When I login to mobile with my user id/password, I get the following screen without the tiles. I tried to follow the troubleshooting guides in the tailoring guide and video training on Mobile access, and this issue is not mentioned anywhere. Does anyone have a clue to help me out.
I have created a how-to guide for Customer Returns specific for Service Orders from a process point of view. It is attached to this post. Hope this is helpful.
Sometimes it is necessary to remove or disable a particular menu action from the …/menu button available in most Alliance modules. This has always required knowing the ID of the particular menu action. The standard manual ‘Utility Guide - User Security Setup’ does list the ID’s for the menu actions for the partner portals (customer and Vendor), but it does not do so for the Employee portal of Alliance. I have attached a document that gives instructions on how you can find the ID of a particular menu action for any Employee portal module and the steps to make changes to the permissions.
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