Hi,A simple question regarding possibility to send service report from tablet or smartphone. If you are on iPad for example, the service report can be saved in Files. Our customer is using it to further send the report to it’s customer (there are times, signatures, etc. on the report) so it’s a document confirming that all job has been done on site. However, on Android devices the report opens in default browser, where you can share it, but not save.When you try to send the report using gmail or outlook it only attaches the name of the link, not the file itself. The workaround is to print the report to a pdf file, save it to download folder and then attach in email app.But maybe someone knows the easier way to save the html directly on device like on iPad? Maybe another browser or third party app? Best regards,Hubert
Hi,I'm trying to find out what causes long mWO initilazation time.I've found a thread on community regarding slow initializationhttps://community.ifs.com/service-touch-apps-mwo-mro-43/long-delay-in-mwo-app-10-initialization-process-13158Now, our customer reports slow initialization and also synchronization. Initialization takes up to 1.5 hour (measured in local network), synchronization also takes a lot of time and usually is unsuccesfull (done on mobile data far from work).I did a test yesterday evening using vpn connection and in my case initialization took 20 minutes. Looking in synchronized objects tab on mobile user, the most time consuming entity was InventoryPartInStock and InventoryPartBut summing time for entites it should take approx 3-4 minutes to finish.On my iPad after downloading entities there was a longer approx 10 minutes or more period with a Waiting for Server message After that there was another information about Processing messages for a minute or two. And finally
Hi,Could someone tell me, if there is currently available an environment for mobile work orders bug verification and reporting? Previously it was 10rndmobtstlkp.ifsworld.com - seems like it’s down - after entering TAS I get an error opening logon page (lkpgse1603…….) Customer has reported a problem during opening service report after finishing work in mWO (APP10). It happens for 3 users till now, but I was also able to recreate it on my iPad using customer PROD environment, After finishing your work there is a question to open service report. For my first work everything seemed to be OK. But during second and next works, even if I click Cancel system doesn’t allow to get further or close the dialogue. The only way is to close the application (by killing it) and reopen again. The finish or back or X buttons are inactive,On already finished work orders there is no problem with viewing service report. But now, even I click Cancel, the mWO application is stuck. After second time kill, the
Hi,I have a question regarding attachments panel in mWO. Maybe someone had the same issue and knows the solution.I can see 3 icons in Documents section in mWO attachments. You can see gallery, documents and camera. My colleague can see only 2 icons. We are logged in as the same ifsapp user. We tried also on another user (called mobile1) but there is the same issue. On my iPad there are 3 icons, on his only 2. Also on my colleague’s Android phone there are only 2 icons, so it seems like it’s not device dependent.We checked steps mention in thread MWO Attachment icon not visible | IFS Communitybut in db viewer there are grants.Clearing cache in mWO doesn’t change anything. What can be the reason, why one person cannot see document icon? From application point of view, we are logged in as the same user.. Best regards,Hubert
Hi, One of our customer has recently reported serious problems with mWO synchronisationBelow is a log from one user In details you can see:Initialize data failed: Error when distributing INIT transaction: (ORA-00001: unique constraint (IFSAPP.MOBILE_OUT_MESSAGE_DATA_UIX) violatedORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 2557ORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 656) Same errors have been reported previously - in log we can see the number of occurence in different days From users point of view - they get an error on mobile device and just can’t work After 29.01.2022 seems like backup or restart solved the error but probably only temporarily. What can cause such error? How to diagnose it? Maybe something in configuration is wrong or needs some adjustements? It happens for many users including IFSAPP, not only one user, so it seems like a global problem. Best regards,Hubert
Hi,I have some questions / issues regarding PMRP. I hope someone could comment it or give me advice.Or maybe also someone from IFS could determine if these are bugs and should be fixed.Customer has reported recently negative projected quantity in Inventory Part Availability Planning after PMRP run.After further analysis we have found, that it was due to shop order receipt during PMRP execution.Below is the screenshot from TEST after recreaction of such situation. As you can see below in Pmrp_Plan_Snapshot_Api there are snapshots created one by oneAnd when you receive shop order during Snapshot_Shop_Order__ and before Snapshot_Inventory__ it will lead to situation when quantities from shop_orders are not match to inventory ones.Due to heavy data volume, snapshot of shop orders takes approx. 10 minutes. So there is a big chance, that someone will receive shop orders during that time. Customer company is working 24hr/day, 7 day a week. PMRP is being executed daily, usually at evening, but
Hi, Is there a way to make a field in mobile work order mandatory?For example make “Work Type” as mandatory for user entering New Work. It may be of course controlled by an event but when the event fires and the whole work in mWO will be done offline, the work order won’t be created in application as the event will stop the process of creating task. Best regards,Hubert
Hi, This is a question and also suggestion. You can add measurements in mobile work order application on your tablet. But when you forget to enter measurements and you complete your work, it’s too late to enter them back.So it would be nice to have possibility to make measurements mandatory for example for certain objects. Or at least have a reminder before completing work to enter measurements.Or maybe it is possible to create using events? But in case of “offline mode” sometimes, when an event will block something during synchronization it may lead to problem with work.Best regards,Hubert
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