Hi,Looking for ability to transact, administer and report all crew related work from the field in the Technician Portal solution. Currently those are only available in MWO. What is the plan to include same functionalities in Tech portal?
Hi,In IFS Cloud(21R2), what are the options available to change automatic log out time of the IFS client application and mobile client when a user hasn’t been active for sometime (X minutes) ?I noticed that there is a system parameter called ‘Max idle time’ in Apps10 but I coudn’t find the same in IFS Cloud. Best regards,Indika
Hi,Is there a way to connect and display customer tax details on a service quotation?Thank you!Best regards,Indika
Hi,What are the required steps to create a dataset for an existing resource group in IFS Cloud 21R2.This is to load data to the Dispatch Console page and use for manual scheduling. Thanks!Best regards,Indika
Hi,I’m searching for a user guide or documentation which describes in detail all functionality and fields in the Workflow Configuration for mWO Service in IFS Cloud.The customer is also asking about such a documentation.There is a previous community post for the same topic but the shared documents and links are not accessible now.(https://community.ifs.com/service-touch-apps-mwo-mro-43/workflow-configuration-for-mwo-user-guide-21687) Thank you! Best regards,Indika
Hi,Is it possible to peg external service orders (purchase order) created through CRO Repair to new Customer Orders?Test PlanCreate a CRO Add a repair line RMB on the repair line and select the option Receive Part and complete the receiving Select the component repair order line again, RMB and then click Release to Repair Create the External Service Order (purchase order) by adding required details RMB on the purchase order line and select the option Component Customer Order to open the customer order created to ship the broken unit to the supplier Ship the broken unit to the supplier Create a new standalone customer order and a line (use the same part used above) RMB on the CO line and select the option Manual Pegging Manual Pegging of Customer Order line window will be opened but above created External Service Order (purchase order) can be seen as a pegging option
Serial Object can be created automatically in IFS/Equipment when the Sales Part is delivered on a Customer Order if the option ‘Create SM Object’ is marked on the sales part. In this case, the identity of the Serial Object is automatically created by concatenating the Part Number (that the Sales Part is connected to) and the Serial Number. Is there a way to change this behavior and define a specific format to have serial object ids?
Hi,Could you please let me know the required steps to enable automatic time clocking in MWO Service for 21R2. This is to capture technician's time automatically using status changes.Thanks!
Hi,I’m trying to connect IFS MWO Service (Windows) app for IFS 21R2 cloud. Managed to complete required basic data setup and granted required permissions. After entering user credentials and trying logon, get below error message. My user has following permissions,Is there anything missing?Best regards,Indika
It is not possible to use the RMB option “Scrap Parts at Supplier” from a PO line for an object connected part when an active work order exists. PrerequisitesCreate an inventory part and create a supplier for purchase part record for the same. Allow external services for the same. Create an object and connect to an inventory part.Test PlanCreate a WO and enter above created object id. Create a task and add a return line for the part connected to the object. Receive the serial to the inventory. Create a requisition with order code 6 from the WO and create the PO. Release the PO and send the serial to supplier through the component CO. Return to the PO line and RMB, select Options for External Service Orders -> Scrap Parts at Supplier. You will get the error message, “There are active work order connected to equipment object”.
Is it possible to record ClickLearn sessions for IFS Aurena? If yes, how to do that and what is the setup required?
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