Hi Community, While creating request manually I am getting error as FSM exception, please find below screenshot for the error details. From inbound integration request is getting created and from xml poster also through insert code request creation is happening , only for manual request creation facing issue . I could see in the error detail, insert is_initialized is false, I changed to true then executed xml through XML poster request is created. Please help me resolve this issue. Thanks in advance! FSM Version : 6.19Regards,Ramya
Hi,Other than admin role credentials In Part disposition screen, disposition record with disposition code RMA is not visible but disposition code RTS related records are displayed . Is it required to add any function? Please suggest how to display disposition data with disposition code RMA in part disposition screen.Regards,Ramya
Hi,I am trying to do part disposition from task screen without part usage so created new tab for part_dispostion from part_disp table in task screen. Disposition is getting created but it is not displaying under task screen.I have done relation map for task table with task_id and given default value also but still task id not generating in part_disp table so not able see data under task screen.Can anyone please help in order to understand what is wrong here. Thanks,Ramya
Hi, Is it possible to apply dynamic filters in lookup based on condition ? for example in stock lookup, filter which is applied should work only for serial part and should not work for non serial part.Kindly suggest on same. Regards,Ramya
Hi,While doing warranty claim process, after PO approval and posting, Charge back voucher is not creating.I have enabled ENABLE_WARRANTY_CHARGEBACK to Y and WARRANTY_CHARGEBACK_WHOSPLACE value also provided .Can anyone please guide me how to create warranty charge backs vouchers automatically. ThanksRamya
Hi,Can anyone please suggest how we can create additional user def fields in FSM.Suppose I need extra user def fields in task or request table how can we add it in custom metadata without disturbing existing metadata.ThanksRamya
Hi,Is is possible to display completed task in schedule board based on time interval like task completed in last one day or two days should be visible in schedule board. Please suggest. Best Regards,Ramya
Hi,Can anyone suggest what is best way to get multiple data from one screen to another screen.Example multiple product records(these records are linked with unique id) to be displayed in task screen in tab level automatically when unique id is selected.Thanks,Ramya
Hi Community,While updating multiple records using insert SQL command to the tab level, We are not able to generate multiple sequence(design_id ) which is the primary key and getting below error. Can anyone suggest what is the best way we can generate sequence for multiple records through SQL command. Thanks,Ramya
Hi,I have created extension table for contact table and added fields in contact screen, While saving data in screen ,I am getting below error. Please suggest what step that I am missing. Thanks,Ramya
Hi,How to link tab in task to the request tab in FSM smart client, example how part need tab in task linked to request part need tab.Once part need is created in task, same will be reflecting in request part need tab, Please suggest how to do it for custom tabs. Sample document will be helpful.Thanks,Ramya
Hi, Can anyone Please tell me how can we set default currency in FSM. A sample data will be very helpful. Thanks,Ramya
Hi,I wrote client script to close request with alert based on some condition , below i mentioned client script code. It is working fine but multiple times the alert pop up is displayed as shown in below screen shot.Can anyone please help me to figure out this issue.Client script:var req = getControlValue('request','request_id'); var pro = getControlValue('request_unit','product_id');var user = setDBValue("USER_DEF19",pro,req);var plc = getControlValue('request','user_def19');var plcou = getDBValue("COUNT_PLACE",plc);var cou =round(plcou,0);if (cou > 0)var s = setDBValue("REQ_STATUS",req);alert("substation is shut down!!"); ThanksRamya
Hi,I want create task automatically based on product selection Bill of material.Suppose if i selected product in request and if that product model or task has BOM,task needs to be created for each model/ part in BOM.I am able create task for product when it is selected in request through XML business rule, is their any way i can create tasks for BOM also,Please suggest. ThanksRamya
Hi,Can anyone please explain why will we use physical and organizational service groups in FSM what is the purpose of these groups.I know how creating groups and applying in person, place records please explain where these groups reflect. ThanksRamya
Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya
Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task> <task> <request_id>@request_id</request_id> <task_type>FIX</task_type> <insert is_initialized="false" /> </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya
Hi, Can anyone suggest how to create model window screen(like about screen ) in FSM.
Is their any way to deactivate baseline client scripts in FSM for a particular screen so that we can create our own customized client script and apply it to that particular screen.
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