Hello, When generating repair orders, what is the order or algorithm used when trying to allocate the product? For instance, we have multiple unusable inventory types, but the repair order often asks if we want to transfer from good to bad instead of looking at the other unusable types. If bad quantity is 0, what is looked at next? Is it alphabetical? Or is there something else at play? Is there a way to adjust this? We would like to better understand so we can manipulate effectively on our side without having to transfer inventory first. We are using Alliance 15.3
Hello, Currently when updating a pick list, we can see 9 lines per page. This is cumbersome when the pick list contains hundreds of serials. Is there a way to change the amount of lines seen on each page or to advance to next page after last line on current page is populated? We are using Alliance v15.
Hi, We are using Alliance 15 and we have a group of sales orders that are fully shipped with no trade-ins that we are unable to invoice. They do not show up in the sales billing batch no matter what changes we try to make. We are not getting any kind of errors. Is there a way to force a sales order to invoice or to move to the billing batch?Thanks for your help!
Is it possible to set tab order in Alliance v15.2? Specifically in Receiving, but curious about other modules as well.
We are trying to nail down a process for the following situation. We have unverified equipment in our warehouses that have been returned from customers. We need to clean and test these items before returning to good stock. We have been using Repair Orders for this. It works in all cases except for this scenario:For non-serialized parts, we need to send multiple qty through repair on one order. For example, open a repair order for 10 cash drawers to be cleaned and tested so they can be returned to good or bad stock. Any suggestions on how we could make this happen would be appreciated, thanks! We are using Alliance 15.2.
Hi, This is the second instance where we have updated a shipping address, saved it (supposedly), and gone back into the record to find the screen below. We have no way to add, delete, or confirm. When we open a new order, however, the old address is the one that populates. We’ve been doing this same as always, what are we missing?
The Itemize function at time of receiving is slowing down our process considerably, but we need to use it. Does anyone have suggestions on how to populate the serial lines efficiently? We run into the issues below:We can use the scanner to populate the itemize lines, however, some screens require an “arrow down” set up on the scanners, some require “enter”. Is there a way to stick with one so we are not having to reprogram scanners each time we need to itemize a receipt? We often have the serials in a spreadsheet, but can only copy/paste one at a time. Is there a way to copy/paste a column? Or multiples in another way? We have tried to set up an import template for this which somewhat works, but does not update the status of the serials in the same way.We are using Alliance 15.2. Any suggestions would be appreciated, thanks!
Around the beginning of the month, our ability to track FedEx shipments through Mobile Edge seemed to change. We originally received an error of “online services unavailable” but quickly changed to the screenshot below.I have updated the tracking URL in the Carriers module according to the description instructions (FedEx Tracking service, for testing use: https://wsbeta.fedex.com/web-services/track, For production use: https://ws.fedex.com/web-services/track). The original address we used did not match this exactly, but updating to match provided the same error result.Has anyone experienced this or know what address will launch the tracking site for FedEx now?
We are on Alliance v15 and are using the new feature ‘serialize at usage’ for a new customer. The issue we are running into is that these parts can only be shipped alone (on separate ship lists) as opposed to shipping with the rest of an order that is not serialized. Is this the intended way for this to work? Is there a workaround? Has anyone else experienced this?
We have product IDs that include a # symbol. We are unable to search or filter by the full product ID for reports. We do not receive errors, but just a blank screen. For instance, we can use the filter below to obtain accurate results, but cannot use the full product ID of 1FE51US#ABA. Any suggestions for adjusting our reports or any settings that would cause the system to read the # ?
Is it possible to make an inventory type obsolete, unusable, etc. so that it can no longer be used? We are attempting to more accurately align and describe our inventory types, but seem unable to make the originals not show up as an option in transactions. Suggestions?
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