Hi Mauricio,This area of the community site is for questions relating to the IFS assyst application. Unfortunately I don’t recognise the shopfloor/workbench functionality you’re asking about therefore I can only assume it’s relating to a different IFS application.Sorry we can’t help further! I’m sure another member of the team from the correct product area will be able to assist.Cheers,Robert
Hi Kevin, Unfortunately SLA clock isn’t one of the parameters available in the event query profile at the moment. I’d suggest raising an idea and it’s something we can look into adding as it certainly would seem useful.Depending on whether or not your events still recieve action updates when they are on hold you could try running an event query with the action type set to the on hold action and the “Use last Action” checkbox checked. This approach obviously relies on no further actions being taken on the event after the hold action is placed, so not an ideal approach.Cheers,Robert
Hi Nicole, The schema change document for 11.5 is currently under review and will be published to the community site shortly.Apologies for any inconvenience. Cheers,Robert
Hi Duncan, We do have a chat listener that will allow you to see the other users logged into chat and available to accept chat requests. There’s a little bit more information on the following wiki page:https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Category:Chat#assyst_Portal_Chat_ListenerUnfortunately there’s no way to do the more advanced stuff you mention (number of chats active, waiting in queue etc.). The incoming requests work on a round robin based allocation where the agent with the least amount of active chats will recieve the next chat request to come in. If all agents are on the same then the agent who least recently handled a chat reuqest. If all agents are at their capacity then the chat requester is displayed a message that agents are busy and they are asked to try again later - which means there isn’t really a queue as such for assyst Chat. There’s some more detailed information here:https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Category:Chat#Responding_
Hi Ed, Release notes are available on the community site here:https://community.ifs.com/assyst-release-notes-36411.5.1 was released yesterday. 11.5.2 has only just started it’s development phase and is due for release roughly 9 weeks from now.
Hi Nicole, The document is still being worked on, apologies for the delay. I’ve chased this up again within the team.
Hi Mitch, As discussed lasted night I’ve asked our development team and the two suggestions they had were to eitherUse destinations to push information onto the message bus and then “read” those messages with something else to do the processing your require (for example IPAAS) Use the action processor in a similar way to what Steve has explained above. Destinations are quite an advanced topic however there is a bunch of information available on the wiki to help you with setting them up and using them.https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Integrations:External_Messaging_System_-_Backgroundhttps://wiki.axiossystems.com/assyst11-5Wiki/index.php/Integrations:External_Messaging_System_-_Writing_An_Integration_ClientHope this helps, Cheers,Robert
Hi Otmar,If I’m understanding correctly you’re looking for the telephone field on the event form to be populated and then update the contact user record’s telephone field with the value from the event form?Unfortunately the telephone field on the event form isn’t linked to the telephone field on the contact user form, the event form does however have logic to copy the telephone value from the contact user when the affected user field on the event form is populated.So, what you’ve suggested won’t work “out of the box” however your idea of clearing the telephone field for users and using the event form and mandatory settings could work for you. You’d just need a way of copying over the telephone value used on the event to the contact user that the event is logged against.I’d suggest this may be possible with the Action Processor by doing the following:check all new events that are logged check that the telephone field has been populated check that the value for telephone doesn’t equal th
Hi Kath, Not something that’s currently possible however it is a good suggestion for an improvement to the date fields. If you haven’t already I’d suggest raising this as an idea in the ideas area to be considered by the product team.https://community.ifs.com/ideas?filters%5BproductArea%5D%5B0%5D=assystCheers,Robert
Hi Jean, You can access the application install from the following wiki page:https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Installation:assyst_Application_Launcher#Installing_the_IFS_assyst_Application_Launcher_under_WindowsCheers,Robert
Hi Ian, Customising the look and feel of assyst is a little easier on the newer versions of assyst, however in 10 SP7.5 you can use CSS styles to apply a different look to your environments. The following wiki page contains a bunch of information about how to do this and you’ll notice changing the logo is a specific example that’s mentioned.https://wiki.axiossystems.com/assyst10SP75Wiki/index.php/Installation:Customizing_Styles_Through_CSS_OverridesCheers,Robert
Hi Both, Just to confirm the change calendar is an area that is under consideration for a re-vamp. If this is something you’d be interested in please do upvote the idea in the ideas are that Steve has pointed out and add any ideas/requirements for the change calendar so that we’re aware of them if we come to implement a new version of it.Cheers,Robert
Hi All, It’s good to see that PowerBI reports are something that the community are asking for. As Paul has stated we do have a bunch of PowerBI reports that were developed based on the SDI best practices however they aren’t quite ready to be published as they need to be re-worked to utilize the database rather than the API.We’re aware there is appetite for pre-packaged PowerBI reports that could be provided to and run by customers and the work to do these is currently being considered by the product team. What I’d suggest for you guys is to log an idea for this in the ideas portal and we can then keep you up to date with any movement on the PowerBI reports via that channel. This will also allow other customers who are interested to register their interest in the idea too. By all means though feel free to share reports amongst yourselves on the community site, that’s one of the main purposes of this community!Cheers,Robert
Hi Zak, Just to clarify you’re asking this in the IFS assyst product area. I can’t help notice that a lot of the tags you use relate to other IFS products. If you’re using IFS assyst then the information provide above from @moconnor1 is spot on (thanks Mitch).If you’re not using IFS assyst then you’ll be able to get assistance from our colleagues by posting your question in the product area that matches the product you’re using. Cheers,Robert
Hi Neşem,This area of the community site for is help with the IFS assyst product. I don’t recognise the screenshots and functionality you have posted therefore I think I’m correct in saying you’re using a different IFS product (App10 by the looks of it?).If you post this in the area for that product I’m sure our colleagues will be able to help you out :)Cheers,Robert
Hi Neşem,This area of the community site for is help with the IFS assyst product. I don’t recognise the screenshots and functionality you have posted therefore I think I’m correct in saying you’re using a different IFS product.If you post this in the area for that product I’m sure our colleagues will be able to help you out :)Cheers,Robert
Hi Nicole, Just to confirm this isn’t currently possible. We’ve also seen Steve’s suggestion in the ideas are and will review with the Product team.It sounds like service catalog & search bar queries would be useful to store to allow an administrator to understand what their users are looking for and whether or not there’s missing offerings in their service catalog.If Steve’s idea aligns with what you’d like to see added please upvote it to register your interest.Cheers,Robert
Hi Amal, Action visibility in assystNet in controlled by the action type form. You have the option to either mark the action type as public or private. Generally a public action can be seen by business users whereas a private action can’t (unless users with elevated permissions are involved).There’s more information about this available on the following wiki page:https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Private_and_Public_Actions_in_Self-Service_PortalCheers,Robert
Hi guys, Just to add a little more information here, we’ve seen customers have similar issues in the past and we are currently investigating the possibility of adding placeholder text to fields that allow an admin to add text to a field by default but not consider it a value when the form is saved, thus forcing your users to select an appropriate value. Very similar to the “please select..” method you’ve mentioned above Steve but a proper way to allow you to do this.Cheers,Robert
Hi Alistair, It does sound like something is going wrong somewhere. It’s a little tricky to diagnose here on the community forum, I’d probably suggest logging a ticket with the support team to have a closer look.If you can replicate the issues and provide a server log that covers the time of replication the error message thrown should give them a good starting point.Cheers,Robert
Hi Marion,Can you confirm what you mean by being unable to see them in the search or workbench areas? Can you provide some screenshots of these screens to help us understand your issue please?Cheers,Robert
Hi Amal, This is not currently possible directly on the field however as Alan has described it can be achieved using custom groups on the form. There’s an idea open for this functionality to be added in the ideas area, if it’s something you would be interested in please give it an up vote.
Hi Amal, The stage actions on your process don’t usually have comments added to them as they are taken by the system when the process moves from one stage to the next - do your stage actions have comments added? Note the stage action is on the parent event that the process is attached to, the actions on this event are what the self service portal is displaying to the end user. i.e. in your example above the stage actions on event 3295 are what’s being displayed in the self service portal (not the tasks associated with this process).Cheers,Robert
Hi Both, Just a reminder that this isn’t the ideas area so there’s no upvoting ability here. The suggestion above sounds good, please do log it in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it :)https://community.ifs.com/ideasCheers,Robert
Hi Both, Another one for the ideas area! log it there and we’ll see what every one else thinks about it. Looks like a good suggestion to me.https://community.ifs.com/ideasCheers,Robert
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
