Replies posted by Isuranga Ediriweera

16 Replies

A
Sidekick (Employee)
AbhinavcSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Google Map in FSM

Dear @Abhinavc , You can use either BING map provider key or GOOGLE map provider key for FSM smart client/webclient.But based on the Map key that you have purchased, you need to change ‘128’ business rule based on the Map provide key that you have purchased.Set the "Output (1) Geo Source" as following Map provide key as following. The value needs to be either 'google' or 'bing'. Please check this business rule and configure this as per your requirement.Hope this provide necessary information that you need in this area! :) Thanks & Best Regards,Isuranga 

3
A
Sidekick (Partner)
1 year ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding calendar exception description for 'Person Calendar Exception' lookup

Hi @Minindu Somaratne , Yes! The screen is correct! It seems like the screen details are not showing from the UI Editor. But you can achieve this requirement by doing small change from XML editor of the PERSONCALEXCEPTADD screen.In the PERSONCALEXCEPTADD lookup includes the screen metadata for this exception_type in Calendar exception lookup.In baseline screen metadata it shows lookup_display_column value as exception_type for this section.You need change it to description. So, you need to replace the following line in PERSONCALEXCEPTADD screen metadata,<lookup_display_column>exception_type</lookup_display_column>With following line,<lookup_display_column>description</lookup_display_column> This “Exception Type” combo box values of PERSONCALEXCEPTADD  lookup are stored in “Exception Type” code table. So by replacing this lookup_display_column line as above for “Exception Type” combo box, we are changing the display values to show code table descriptions in drop

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding calendar exception description for 'Person Calendar Exception' lookup

Hi @Minindu Somaratne , Just for a clarification!Did you navigate to this lookup screen by clicking the Resource name of any person on scheduled board. kind Regards,Isuranga 

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Do Gooder (Partner)
TATSURYANDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How can we disable details icon in Web Client?

Hi @TATSURYAN , If you want make few fields read only after you have insert data, then you can do that by making those fields “Read-only” property as “EDIT”. You can check this in following screen shot.However we don't have any inbuild configuration to remove the expander conditionally. But you can try this with a client script.I believe that using this “Read-only” property feature for each fields is better than removing the expander conditionally so you can still view the data after insert but cannot edit further. Kind Regards,Isuranga

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Do Gooder (Partner)
TATSURYANDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How can we disable details icon in Web Client?

Dear @TATSURYAN , You can remove any expanders from UI designer.You need to go the relevant screen and select the list view pane and click the “Red Cross” icon.You can see the following screenshot.  Then the expander will be removed. However the expander will be removed from both smart client as well as the web client. Kind Regards,Isuranga

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
N
Do Gooder (Employee)
nkanlkDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Changing menu icons in FSM web client

Hi @nkanlk your welcome!Yes, It seems like the only way that we can do this by replacing the SVG files so we have to change these for every update as there is no configurations that we can use to control this. Kind Regards,Isuranga.

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to make technician signature as mandetory before completion of task

Hi @TatRajatM , In UI designer we don't have a field for the signature section of "DebriefSignature" screen.So we cannot take control of the technician signature section from a client script.Further there is not any application parameters that we can use to set the technician signature as mandatory in debrief workflow summary screen.So I believe the only way that this requirement can be done by a customization for DebriefSignature.java class from mobile client code. Kind Regards,Isuranga

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to restrict syncing of task in OPEN task_status

Dear @TatRajatM , For this requirement there is app param that you can use to define additional constraints for the syncing task to the mobile. You don't need to change the sync rule for this.The application parameter name is “ADDITIONAL_JOB_LIST_CONSTRAINTS”.You must need to define your constraints in SQLLite standard format and will be treated as an "AND" constraint to any of the other constraints being used.In your example as you want to restrict only OPEN task_status task for all users. Then you need to define the param value as following  →   task <> 'OPEN' This solution will do your requirement. :) Kind Regards,Isuranga

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
M
Do Gooder (Employee)
michelnavDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hyperlink from another APP to open FSM Mobile

Dear @michelnav , As per my knowledge we don't have deeplinks that you can use to navigate to FSM mobile application and redirect to the current working task. Kind Regards,Isuranga.

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Web Client search results adjusting to browser zoom levels

Hi @Minindu Somaratne, We cannot control this by doing any configurations as this comes with the Webclient design responsive behavior.I think you need to check this issue with our PD and may be initiate a future enhancement. Kind Regards,Isuranga

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
ConAdriaR
Sidekick (Partner)
ConAdriaRSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Installation

Dear @ConAdriaR  Good day to you!As @Saranga Amaraweera mention there was a known issue with upgrade/installation in FSM6U9.Here I have shared the FSM6UPD9 patch.sql file which has this fix.Can you please unzip the zip file and get the patch.sql, then you can navigate to FSM6U9 installation package and paste this patch.sql script under "DatabaseData\SQLServer\PatchScripts".After that you can re-run the upgrade/Installation and check this. Kind Regards,Isuranga

7
ConAdriaR
Sidekick (Partner)
2 years ago
N
Do Gooder (Employee)
nkanlkDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Changing menu icons in FSM web client

Hi @nkanlk, In the FSM smart client these icons are loading from the “Image Library”. But for the webclient these are loading from the Web Client server dynamically. If you extract the FSM.WebClient.zip from the FSM setup and navigate to “\FSM.WebClient\wwwroot\images\icons” location, you can see all these SVG images that are using for web client.Example for in the following image you can see “addressbook.svg”. if you open this file, you can see the webclient logo for “Contacts”. So if you want to change these webclient logos, I believe you need to create a new svg file with the same name and replace the file.Hope this includes all the information you need. Kind Regards,Isuranga.

3
Isuranga Ediriweera
Hero (Employee)
2 years ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM inbound integration - special character handling

Dear @Miraj  This issue arise when validating the xml. Generally when we using XMLs (Generally not only in FSM), it does not allow to add symbols like < > ' &.That's the reason that you gets this error and you needs to use xml syntax for those symbols.So this "The XML request is not-well formatted" error arise from the validation, even before start read xml information for extract your data (Line by line). There fore I believe that we cannot do any process with the XML value (Example for in your case it is "A & B") from the FSM and do any conversion for this value and change it to "A & B".Hence you need add this as "A & B" from the tired party tool. Kind Regards,Isuranga.

2
M
Sidekick (Partner)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unformatted date-time stamps and Completion codes truncated in iOS

Hi Minidu, Is this a custom screen or baseline screen?Kind Regards,Isuranga.

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Tab for task_unit in the baseline task screen

Hi Minidu,The relationship between the task table and the Task_unit table is already defined from the FSM baseline metadata.If you want to use the task_unit table in the task screen as a tab, then you need to define the "Child relationships first".Go to task screen from the UI designer. Then add the relationship information from the "Edit Child Relationships" as following.After that the task_unit table will be available in the “Add screen fields” so you can use these task_unit fields as per the customer requirement.From the UI designer the task_unit relationship has not been defines in the baseline task screen . Which means the task_unit and task tables relationships are not using in the current FSM design.But we can create a relationship as above from the UI designer and use this table for customer requirement. Kind Regards,Isuranga

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Real time sync rule not sending new data or after change

Hi Thomas, The problem must be with how you are calling the sync rule. If you doing changes on task screen, then it will not triggered 'C_WBS_TASK_VIEW' sync rule.You can execute a xml like below (Add few fields based on your table or view columns) in xml poster. Then your sync rule will get triggered. <update_c_wbs_task_view>  <c_wbs_task_view>    <task_id>348</task_id>  </c_wbs_task_view></update_c_wbs_task_view> If you are using 'BATCH-Delta' then the table changes will be sent to the endusers based on the frequency. But if you are working with real time sync rules, then you need to call this sync rule correct way. Kind Regards,Isuranga.

6
AdrianEgley
Hero (Customer)
2 years ago

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