Hi, I am also facing the above mentioned issued and performed the suggested action but issue still stand as same. Can anyone please suggest anymore changes needed. For my FSM mobile SYNC still gets started but never gets completed. Also how we can enable the logging in FSM as in current log it is showing “Mobile Service - Centralized logging is not enabled”. Anyone please suggest. Regards Rajesh Did you manage to resolve this ?
@schuster you put most restrictive. The doc says least restrictive. Yes typo on my part just fixed it. But the solution provided resolves the problem.
As per the in app help docs for Role it is actually the reverse: You can assign multiple roles to a person. If multiple roles specify different access to the same item, the least restrictive access is used, unless the Incremental option is selected. Then, each line is applied separately. The behaviour described by @JuniSihombing would suggest that incremental may be set on one or both of the roles (can’t see that field from the screenshot). Otherwise there is a mistake in the docs that will need to be corrected to match the actual behaviour. Kind regards, Lee Pinchbeck Yes this is how it works. I have written the same 3 minutes ago :)
The behaviour of roles is that if one of the roles has Admin and another role on the person has Admin with read-only it will select the least restrictive. ADMIN role is not being overridden its the default behaviour of roles.A solution is to have a Dispatcher role without ADMIN and set this on the required person records.You can also try with the incremental option on the ADMIN role to see if that resolves the issue.
This does not seem to be true for address.full_address, which is setup the same way (but in baseline) <hierarchy_select return_only_requested_attrs="true"> <attrs> <attr>address.address_id</attr> <attr>address.full_address</attr> </attrs> <from> <table>address</table> </from> <where> <data_constraint> <constraint> <left_operand>address.address_id</left_operand> <operator>eq</operator> <right_operand>324</right_operand> </constraint> </data_constraint> </where></hierarchy_select> gives the full address. <address_hierarchy_select_result result_name=""> <address> <address_id>324</address_id> <full_address>Streetname 123Placename 2323 ABNL</full_address> </address></address_hierarchy_select_result> Also, regardless of the hierarchy_select, w
@schuster The way I’ve tried to do it is by creating a new substitution map from the substitution map screen. I set the substitution type to “Wildcard used for resolving notification address” and try to map it to a field that has an email address. It looks like that’s how the existing ones were created, but as I said mine don’t show up as an option to select on the distribution list screen. I did notice that the combo box on the distribution list screen is looking a different table than the substitution map screen and the ones I create are only saved it one of the tables. So I guess I’m either missing a step, or there’s an issue with our FSM install. Do you have any suggestions for me? There are two steps to creating a substitution map as mention by @SanjeewaJ below and it should work. I don’t think there is an issue with the FSM install.
In addition, to the above it is always a good idea to name the wildcard <tablename>.<topic/subject>, not sure if the fullstop (.) is necessary but its good practice to maintain consistency in the application.
It is not possible to launch a survey based on a task status. However, there is a risk assessment survey that is typically used before any work is started that could be used for this purpose.
There is no document detailing what doesn’t work in webclient however I think that you can ask specific questions in the community.
I believe this is not possible, also Webclient and mobile surveys will work differently with webclient having some limitations.
The hierarchy select only returns database fields. The purpose of non-db fields are for display only and will not be returned by a hierarchy select.
@csanders How have you created a wildcard member in FSM ?
Looks like a screen configuration or global code issue. Has this been resolved?
Hi there,What version of FSM is this in?
Hi there, Can you please provide screenshots or examples of the issue. Not sure I understand exactly what the issue is. The event_dttm field is the time the engineer pressed the button and the created_dttm field is the time it was created in the system.Not sure how your work order events are being created.
Hi there, The signature is an attachment so you cannot display it on an FSM screen but you can access the relevant task and view its attachments.
Hi martin, Client first, then based on the return it will either perform the save if you return true or not save the request if you return false.
Hi there,client scripts are primarily for client side validation and other client side logic. client scripts are not intended to handle this use case. You would need a business rule to handle after updates or any database transaction. Adding a client side script after save would have to be carefully thought out because a save will perform an insert, update or will return an error. Hope this helps.
Hi there, The user that made the modification would be stored in the modified_by field of the table. So outputting the task modified_by field would give you this. For the email you would need additional configuration.Hope this helps.
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