Replies posted by AdrianEgley

143 Replies

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 - Extract Rule not triggering

Thanks both.@Shneor Cheshin - yes I can take the Sync Rule and post that independently and both the Ownership and Related Query do what I would expect. @SAMLK - The expanded Addresses section for the sync rule on the extract are the same as others for Mobile. Thanks againAdy

6 hours ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

@SAMLK We were on the right track.Had fresh pot of coffee and got stuck into this again.I updated the extract path on the relation definitions so we would go to the next level on the XML.Then on the mapping remove the /customfield so I was going straight to the map I needed The output for multi part PO’s were looking spot on. Thanks again, between you and the coffee we got there :D Ady

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

@SAMLK not a problem at all.You have been a great help and the engagement was appreciated. We were almost there!I will see what our project team want to do, and look at all the alternatives. Thanks againAdy

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Send Rota Data MPM

More of an update.I was missing linking the dataset id and rota id record in FSM. That’s been set in threesixty_ds_rotaThat’s being said the input record can now be seen, however it’s not created the shifts in the scheduling workspace, based on what’s been created in the Planning Workspace.Any idea’s what I have missed there? Ady

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

@SAMLK That’s great and by doing that I have the output I require, But there is a bit but.I’m ultimately wanting to post purchase detail lines. This is fine with a single line item and I have it posting with a success to the 3rd Party.However when there are multiple items the XML works back from the primary path./request/operation/content/function/create_bill/billitems/lineitem/customfieldsSo if I have two parts. the custom fields so as per below, with the rest of the XML around that. <customfields> <customfield> <customfieldname>FSM_PART_NUMBER</customfieldname> <customfieldvalue>8323LGR</customfieldvalue> </customfield> <customfield> <customfieldname>SUPPLIER_PART_NUMBER</customfieldname>

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

Hi @SAMLK That’s fantastic and to an extent produces the XML as you have laid out.However how would I get that all inside one <customfields> </customfields> set of tags?Example;<?xml version="1.0" encoding="UTF-8"?><request> <customfields> <customfield> <customfieldname>FSM_PART_NUMBER</customfieldname> <customfieldvalue>612</customfieldvalue> </customfield> <customfield> <customfieldname>SUPPLIER_PART_NUMBER</customfieldname> <customfieldvalue>1234</customfieldvalue> </customfield> <customfield> <customfieldname>QTY</customfieldname> <customfieldvalue>200</customfieldvalue> </customfield> </customfields></request>

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Send Rota Data MPM

Bit of an update.In FSM I set the server log level to CM=6.I have posted the <perform_send_rota_data_to_dse> MPM and no entry in the log.However when I post the <perform_advance_threesixty_time> I can see the XML generated to post to PSO in the server log.Why isn’t the <perform_send_rota_data_to_dse> working? The <dataset_id> on both is the same too.Cheers Ady

10 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Microsoft Patch stops Initialisation (KB5035855)

Thanks Roman,Nice to see and great that the resolution documented is working. Ady

18 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - Starting Default Website Error Message

@roklde - that has sorted it out thank you.Obvious question why the issue from v6.8 to 6.12?The binding was already in place from the work we did last year. I’ll add it to the steps for the PSO upgrade though.Ady

21 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Microsoft Patch stops Initialisation (KB5035855)

@roklde - thank you very much.I’ll get the patch reapplied to our test server and run another initialisation. Ady

18 days ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 - Web Client - Search area displaying buttons

UpdateFigured this out. Annoyingly the UI Designer hides buttons on the Search area ;-).Then making sure the Name To Register PrimaryAdd / SearchAdd is set.All good.

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Folder Listener importing multiple times

@SAMLK - yeah already had a ticket open.Was hoping someone else out there were experiencing issues. However I have put it on a schedule to check the folder and it appears to have stopped the files being duplicated.

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ARP - Migrate Shift data from ARP to FSM

@Shneor Cheshin Yes, that’s basically it.I have set this a SQL Job to run each morning, and it will take any shifts from PSO that aren’t in FSM and create them.Ady

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Folder Listener importing multiple times

Hi @SAMLK,It is still happening and it’s something I have noticed in the past with false negatives at server log level i.e. referencing a file that no longer exists as it’s already been processed. However, to get around this instead of the folder listener always being on, I have configure to check every ‘x’ minutes and that appears to stop any duplication of files attempting to be processed. I don’t have any BR’s in place for integrations like this, it is a straight-forward import of a dataset. Ady

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Web Client - Screen loading an error

Hi @AdrianEgley This kind of error usually comes from a client script or a property configured on the screen. Check where in the screen you have ‘childLists’ and check that area. Cheers! I think that was the most obvious thing to check. Looks like a child list were missing some configuration / assignments in the UI. Located it, and that’s fixed the screen. Thanks Ady

1 month ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-PSO dataset error https

@mihiran.p The only other thing that appears in the actions I completed was to add a certificate for HTTPS on the PSO server where the scheduling gateway is installed for the *:8744 (https).Ady

2 months ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-PSO dataset error https

Hi @mihiran.p,We recently made a similar change to HTTPS.Can you check in PSO the value for the Parameter ‘TransportProtocol’. We set this to ‘BINDING_WS_HTTP’. Ady

2 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Upgrade - RangeError: Invalid time value

Thanks @roklde and @Carl Lewis That’s just an obvious thing to check 😂All sorted now, and we’re showing data as expected.

2 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ARP - Migrate Shift data from ARP to FSM

Hi @Shneor Cheshin I’m sure there could be a more graceful way.But I have left this to run over the weekend and daily shifts are being created in the FSM database. SET ANSI_WARNINGS OFF;INSERT INTO [Metrix_DEV].[dbo].[shift](shift_id, start_dttm, end_dttm, calendar_id, resource_id, person_id, team_id)select (select coalesce(max([Metrix_DEV].[dbo].[shift].[shift_id]),0) from [Metrix_DEV].[dbo].[shift]) + row_number() over (order by 1/0) as shift_id , s2.start_datetime, s2.end_datetime, s2.description, s2.resource_id, s2.parent_key, s2.team_idfrom [360_v5_Database_DEV].[dbo].[Shift] s1join ( select max(input_reference_internal_id) as max_input, s.id, start_datetime, s.end_datetime, s.description, s.resource_id, t.parent_key, tm.team_id from [360_v5_Database_DEV].[dbo].[Shift] s join [Metrix_DEV].[dbo].[threesixty_resource] t on t.resource_id = s.resource_id join [Metrix_DEV].[dbo].[team_member] tm on tm.person_id = t.parent_key left outer join [Metrix_DEV].[dbo].[shift] fsms o

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ARP - Migrate Shift data from ARP to FSM

Hi @Shneor Cheshin I’m pretty sure ‘Back in the day’ is reserved from the period about 20 to 25 years ago 😂.I’ve kind of managed to do this using a SQL Insert statement. Which gives me the current shift plan from ARP into FSM. So at least the shifts are now showing on the schedule board. In my DEV environment i’m going to see if I can generate the shifts when ARP produces them on a daily basis through a Scheduled SQL job and see if that does the trick. Thanks for the reply though. Ady

1 month ago

buddhimaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to create a substitute maps: Wildcard used for resolving substitution variables in notification messages

@buddhima On the screen grab, I think you need to switch the Related Table and Primary Col Name. Not sure if that will fix it, but those two appear to be the incorrect way round.Ady

3 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass multiple attributes

@SAMLK - Hi, thanks again for the previous assistance. Just wondering if you were able to review the last request and the ability to duplicate the elements even though they are the same name? Ady

4 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass multiple attributes

@SAMLK Thank you, I have attached the XML.Ady

4 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass multiple attributes

@SAMLK Hopefully looking at the document I have to map against this should be the last question.All the elements start with the same value. <Extrinsic name="ProactisDepartmentId">S005_D031</Extrinsic> <Extrinsic name="ProactisCostCenterId">S005_D031</Extrinsic> <Extrinsic name="ProactisCostCenterErpId">D031</Extrinsic>Therefore when the integration is triggered, and I produce an XML output file, only the last value is showing. Is there a way to produce all 3 elements on the same XML as theoretically they are all the same name. Just the attribute is set in them to differentiate. Thanks again Ady

4 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass multiple attributes

@SAMLK That works a treat. Thank you.

4 months ago

Page 1 / 6

Replies posted by AdrianEgley

Badges

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded