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FSM Web Client - Screen loading an error

  • 29 February 2024
  • 3 replies
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AdrianEgley
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Userlevel 5
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Hi,

Recently jumped from 5.7 to 6u23. I’m looking at specific functions in our business to get them to move away from the Smart Client to the Web Client.

 

One function loads a custom Product screen and in the Smart Client its sound, but the Web Client is showing the following error.

 

Cannot read properties of undefined (reading 'childLists')

 

First of all any idea’s what the root cause of that issue might be?

Secondly to self review issues like this, does the web client write back to any logs anywhere to be able to go and check?

 

Regards


Ady

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Best answer by Shneor Cheshin 1 March 2024, 00:09

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Shneor Cheshin
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Userlevel 6
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Hi @AdrianEgley

This kind of error usually comes from a client script or a property configured on the screen.

Check where in the screen you have ‘childLists’ and check that area.

Cheers!

 

roklde
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Userlevel 6
Badge +23

Hi Ady!

If you want to have enhanced logging for the Web Client, you can enable Web Client Logs as following:
 

 

This is taken from the OIDC Implementation Guide.

 

Best regards
Roman

AdrianEgley
Rank
Userlevel 5
Badge +14

Hi @AdrianEgley

This kind of error usually comes from a client script or a property configured on the screen.

Check where in the screen you have ‘childLists’ and check that area.

Cheers!

 

I think that was the most obvious thing to check. Looks like a child list were missing some configuration / assignments in the UI. Located it, and that’s fixed the screen.

 

Thanks Ady

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