Please go to the App Param Screen and search for “CLIENT_REPORTS_PATH” param. You have to provide a param value here. This param value Identifies the path to the client report definition files. Value is any valid path. This value is specified at installation. Please refer the attached example.
Please follow the below steps.Go to the UI Designer and select “Repair Portal” option and then customize whatever the screen you want and then Save with a different name. Refresh Cache full. Then go to the Role screen and select the particular user. Then go to the Screen Tab and you have to add a record here for the newly customized screen. Screen name should be the original screen name and Customized name should be newly customized screen name. Then save. Refresh Cache full. Now login to the Tech portal using the above mentioned User Role and check the particular screen. It should load the customized screen.Please refer the attached screenshots also.
Hi,Please refer the attached document here. You can find the information which are related to the T-table. Thanks & Best regards,Randika
Hi,Please go to the App Param Screen and search for “CLIENT_REPORTS_PATH” param. You have to provide a param value here. This param value Identifies the path to the client report definition files. Value is any valid path. This value is specified at installation. Please refer the attached example. Thanks & Best regards,Randika
Hi,Normally Contacts created for End customers. Because we need to keep our customer information in the system, rather than giving permission to login to the system. Therefore, just create Contact. But to report Request to the Customer Portal we need to give the access for some customers. In that situation we need to create Person for that customer and provide FSM License Type as CUSTPORTAL. No need to create Contact for Office staff employees, since we can keep those information Person itself.Even though Contact is there, cannot log in to the system. For login to the system, there should be a Person for that Contact. Person only can log in to the system. Status of the UserTo represent user as Active user, need to set Person status field as Active user.Rather than deleting user from the table, set Person status field as In-Active user if no longer exist. Otherwise you will lose their work history.License Type of the UserFSM application consist of many Portals.SMART Client ->
Hi,WHAT IS IFS FIELD SERVICE MANAGEMENT?FSM is a best-in-class solution to support field service and depot repair management operations. From optimizing scheduling and pricing, to managing contracts and inventory, FSM does it all! FSM is a server-based application used to manage your business. With the addition of the Internet of Things (IoT), FSM is the most complete, connected field service solution on the market. The many features of FSM will allow you to increase customer satisfaction and profit.FSM is accessed using clients, which are software programs that access a service made available by a server in a client-server model. FSM6 uses the FSM6 Smart Client (an application interface connected to your network that allows server-based operations), a Web Client (a program capable of communicating with web servers) and our web-based Portals, which provide a quick snap-shot of pertinent information for a target group of users. Our Mobile Client feature allows access by handheld devices
Hi @ADNAN I have just tried to explain the existing solution here for you.First, You have to create a directory name "Themes” to the installation directory of smart client. Then add xml theme files to that directory. Eg : C:\inetpub\wwwroot\FSM6U5\ClientDev\ThemesFor example, There is custom theme XAML file created as MyTheme.xaml and it looks like this, You will need to set the PATH_TO_CUSTOM_THEMES app param to point to the directory where you are storing your custom themes. C:\inetpub\wwwroot\FSM6U5\ClientDev\ThemesI have set the above path to the App param PATH_TO_CUSTOM_THEMES. You should provide your corresponding path to this App param.Make sure to Refresh Cache and then try logging back into the client. You should be able to see your custom theme under File > UI Themes
Smart Client Map Screen -> The Map screen is used to view the routes for the specified team on the specified date. You can filter the results to show the route for a specified person. Waypoints appear on the route that correspond to tasks performed at a place.Smart Client Map OptionsAt the top of the Map screen, the following fields and options determine what appears on the map.Visible Team field—enables you to view a specific team’s routes. Visible Route field—enables you to view a specific person’s route. Visible Date field—enables you to select the day whose routes you want to view. Show Resources option—enables you to see the locations of each person. Show Directions option—enables you to view driving directions to each place on the route. Show List Points option—enables you to view individual tasks on the map. Refresh button—enables you to refresh the map with current information, before the automatic refresh. Best View button—enables you to fit routes on the map screen. Used t
You can create a custom Metadata for REQUEST Table. Then according to your requirement, create the Relation Map record and the Default Def record. In Custom Metadata, you can provide whatever the Primary Table, Related Table, Primary Column Name, Related Column Name and build the relationship as you wish. In the Default Def, you have to provide the DB Table and the Column, that you need to access the value. This Custom Metadata will override the FSM metadata and will satisfy your requirement.
Since that seems like an enhancement request, please post that as a New Idea to the Community (https://community.ifs.com/ideas). So that our R&D Team may implement that feature in future FSM release.
Normally custom metadata will override the base line relationships. But it’s better you try this in DEV environment first. Additionally, I have provided here some information regarding the Custom Metadata.You can also specify your own metadata to override certain properties of supplied metadata, new field labels and descriptions, or completely new screens that can replace screens that we supply.There are two categories of metadata that you cannot override:You cannot change the column type. If a column value is required, you cannot make it optional.About Table Relationships -> Metadata defines the relationship between a table and any child tables. For example, the request_unit table is defined by us as a child of the request table, using the request ID as the key column that links the two tables together.You can create your own relationships as well, specifying the tables and the key columns that link the two together.At times you want to display information that is not directly rela
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