That’s great news @InnChathI thanks for letting me know.
Hi @InnChathI please reach out to the Guide Me teams as detailed in the post here and they will be able to support you on this issue.
Hi The PDF attachment appears inaccessible, I’ve been trying to download it to no avail. Nothing happens when you click on it. If you RMB and ‘Open Link in new Tab’ The new tab has error “This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>MissingKey</Code> <Message>Missing Key-Pair-Id query parameter or cookie value</Message> </Error>” Thanks Lawrence Hi Lawrence,Sorry that you were unable to access the pdf attachment.We’ve not been able to replicate the issue here but we are looking into it, for now we have e-mailed the file to you .Hope that helps
Thanks @jporter could you private message me with the customer and if known the users who could not access these forms please and I will investigate further. I’m assuming they ahve access now?
Hi @jporter I had followed up with @Nikita38 via private message as there were some specific account related elements to validate. @Nikita38 I’ve not heard back from you so do let me know if you still need help or in fact the issue has been resolved.@jporter are you able to share a little more about the problems you ahve observed, we’re not aware of any generic problems of this nature and most likely account/user specific so I may need some additional information from you to investigate - feel free to private message me if appropriate.If we can find anything that would be useful for others to be aware beyond the guidance and links shared above we’ll be sure to post it here
Hi Matthew,Yes the Learning journey is available to customers please check out the attached guide for further details.Thanks
Hi Matthew,The Developer Learning Journey within the IFS Academy would probably be the most appropriate place to get started.Having said that the training modules are predominantly IFS-Centric focussed on the IFS specific technology, therefore as a pre-requisite to the developer learning journey we recommend the following learning resources outside of the IFS Academy which should provide you with sufficient knowledge of GIT to take the next steps in the context of IFS Cloud specifically.Extra recommended outside of Academy:• What is Git? Explained in 2 Minutes! https://youtu.be/2ReR1YJrNOM• Git Tutorial for Beginners: Learn Git in 1 Hour https://youtu.be/8JJ101D3knEHope this helps!
HI @rfedorchuk just checking in to see how things are going were you able to make progress?
Hi @rfedorchuk .A couple of things here.1. It looks like you have not yet configured the mode of implementation see step 5 of the getting started guide hereThis step is also covered in more detail in the documentation here 2. In order to do that you or another user will need to be assigned the Technician role using the IFS Cloud Build Place User Management form in the Service Center. See the section on Grant or Revoke access to Build Place here
Hi @rfedorchuk no that shouldn’t be necessary.You should be able to find the URLs to access your Use Place environments in your IFS Cloud Welcome e-mail. (Let me know if you need this to be resent)If you haven't yet set up users in any of these environments then you will first need to login with the Initial Admin password, there are details on how to retrieve these from the Support Portal/Service Center also included in the welcome e-mail.The guide here may also be useful to you refer to specifically steps 1&3.Once you are logged into one of your Use Place environments as IFSAdmin you can then start setting up User Accounts as per the earlier guidance.If you are unfamiliar with navigating the IFS Cloud Aurena Client then the guide here may be helpfiul to get you started once you are in.I hope this helps but please let us know how you get on.
Hi @rfedorchuk ,Welcome to the IFS Community good to have you here.I wanted to clarify so we are not talking at crossed-purposes.There are 3 primary user Accounts in the context of IFS Cloud so I want to ensure we are talking about the right set of users.Use Place User Accounts - These are the users who will actually work in your IFS Cloud solution. Your IFS system Administrator is able to create these and you are not dependant on IFS here. Details on setting up these users are covered in docs.ifs.com hereBuild Place User Accounts - (I suspect this is what you mean?) These are users that are involved in developing and tailoring your solution, testing any changes you make to the solution or deploying those changes from the Build Place to the Use Place. Once the user accounts are created you are able to assign roles to these users dependant on the tasks they need to perform. These details are covered here please see the section titled “Grant Access to Build Place” note that this activit
Hi @Nikita38 is your target use place a Cloud Service environment i.e. hosted by IFS? Note that if you have a ‘Remote’ Use place you likely will not see those request forms as there is a different delivery process for remote environments documented here:https://docs.ifs.com/techdocs/21r2/047_lifecycle/040_build_place_deliveries/101_ordering-deliveries/#residency-option-2-remote
HiYou can find documentation for how to perform the Air-gapped installation here:https://docs.ifs.com/techdocs/22r1/070_remote_deploy/010_installing_fresh_system/030_preparing_server/50_windows_managementserver/#airgap-installation-documentationThere is also training content covering this as part of the IFS Cloud Technician training on the IFS Academy
HI @Biby do also note the guidance provided in the Customer Responsibilities section of the IFS Support Operations Guide
Information updated following the launch of the IFS Service Center in Q4 2022Priority assignment is based upon ITIL principles and aligned to a matrix of three impact levels and three urgency levels which drive the Priority assignment for a case. For example a Highly time critical issue which is very high impact would be assigned priority 1, whereas a less time critical issue with minimal business impact would be assigned priority 5. As shown in the matrix below, when raising an issue Urgency maps to the field “What is the urgency of your issue” High = an urgency rating of 1 Moderate =2 and Low =3 Whilst Impact maps to “What is the Nature of your issue” field A service is down or I have a security concern are Impact 1 A significant capability is not working is impact 2 And a service is degraded or report something else are impact 3 Through these inputs we ensure that the priority is aligned with exactly what you are telling us it should be.Case Priority Assignment MatrixThe Case As
In order to deliver efficient and effective support, from time to time IFS Support may require access to customers' environments. This is regardless of the deployment option the customer has selected, so is relevant to both Cloud Service and remote deployments.To enable this, IFS SupportNet is IFS’s preferred Remote Access solution. You can read more about IFS SupportNet here:Please also review the IFS Customer Remote Access Security Policy here:
IFS SupportNet is IFS’ preferred remote access mechanism which is used by IFS Support to access customers environments under a Cloud or remote deployment.Further details can be found here: Meanwhile IFS Support Portal is a customers entry point for accessing and engaging with IFS Support and Services.You can find out more about the IFS Support Portal and how to use it here:
Yes it is possible for a Cloud Build Place user to be assigned multiple build place roles.These Assignments can be made by the Build Place Administrator.Further guidance regarding assigning Build Place roles can be found here:https://docs.ifs.com/techdocs/22r1/020_lifecycle/020_getting_started/#grant-or-revoke-access-to-build-placeThis FAQ article may also be useful: Also refer to:
When setting up the build place you have the ability to choose to start with a clean database or to upgrade an previous IFS environment. There are further details in the Lifecycle Experience Guide at docs.ifs.com.Please also see this article further further guidance on getting started with the IFS Cloud Build Place and Lifecycle Experience Portal
Very simply customizations are code changes which are made within the build place, these changes can then be used to generate deliveries which can be deployed into the Use Place.Configurations are changes which are made via the Aurena client through the Use Place typically in the Config environment they can then be transferred to other Use Place environments.We would recommend reviewing the Tailoring Guide for further details on this as well as this article
We do not currently have a data anonymizer feature.It is not mandated that the customer copies data back from PRD in the use-place.If a customer does this, they are responsible for managing their data.However Test Data Management facilities are currently on the roadmap for the Application Lifecyle Experience portal.
Thanks to everyone who joined our inaugural IFS Cloud New Customer Enablement session.We hope that those of you who attended found the session useful. The presentation which includes hyperlinks to many valuable resources is provided below.Links to the recordings of yesterdays sessions are here for your reference:IFS Cloud Customer Enablement Lunch and Learn 30-Jul-22 Session 1IFS Cloud Customer Enablement Lunch and Learn 30-Jul-22 Session 2IFS Cloud Customer Enablement Lunch and Learn 30-Jul-22 Session 3We will post the Q&A from across each of these sessions in this space very shortly.Please also look out for a post webinar e-mail with feedback survey for all attendees to complete, we look forward to hearing your input on how we can improve similar session in the future.Thank you for your attention and interest!
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