Replies posted by Dharshika Amaradasa

19 Replies

Dharshika Amaradasa
Hero (Employee)
Dharshika AmaradasaHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Multifactor Authentication for NotifyMe -RTM Version-APPS10

The Authentication method will be the same but you can determine the level of authentication by using CA -rules and exceptions. But unfortunetley i dont know if the MFA is supported by the RTM app Notify me? So I’ m quite sure it possible to setup, but does it work and does IFS support it to be used as authentication method?  @James Ashmore I think we can set up MFA as a authentication method in Notify Me RTM as well if we setup a AD user in the account manager app(if the device is android)with MFA enabled?

3
Dharshika Amaradasa
Hero (Employee)
1 year ago
Nimesh Kasun
Hero (Employee)
Nimesh KasunHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

What is the new API name in Apps10 for mobmgr_work_order_api of Apps8

Hi Nimesh, I think it is MOBILE_WORK_ORDER_API in Apps 10. Regards,Dharshika

3
Nimesh Kasun
Hero (Employee)
2 years ago
S
Hero (Partner)
Sujeet SaxenaHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Not able to view attachments in Cloud21R1 MWO

Hi Sujeet, Can you check the document classes of the attachments by following the below documentation?Please check whether the document class is set as “Yes” for Mobile Document Class, Push to Mobile and New in Mobile attributes.https://docs.ifs.com/techdocs/21r1/Foundation1/045_administration_aurena/415_aurena_native_apps/020_configuration/045_document_classes/default.htm Best regards,Dharshika 

2
D
Do Gooder (Partner)
2 years ago
M
Sidekick (Customer)
m.arifSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

My approvals in Touch apps

Hi @m.arif,I hope the documentation below will help you to create custom notifications for customer orders in the Notify Me app.https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/090_touch_apps/30_notify_me/10_configured_configuration/default.htmBest regards,Dharshika

3
Dharshika Amaradasa
Hero (Employee)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO MAINT 10 - MOBILE NOTIFICATION

​Hi @lopespetro, Can you check whether the custom events for push notifications in MaintEngAppare enabled in the IFS Application as below? If not, please enable those and check again. They are normally enabled once the MaintEngApp is in the Active state of the Applications screen.​ 

11
lopespetro
Hero (Customer)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO MAINTENANCE 10 failed transaction

Hi @lopespetro, This failed transaction seems to be happening due to custom fields. Can you re-publish the custom attributes in the Environment and check whether this issue occurs again? Best regards,Dharshika

7
lopespetro
Hero (Customer)
2 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Customization - New Field

Hi Dave,No Problem. Please let me know if you require further assistance on this. Have a great weekend!Regards,Dharshika 

3
Dharshika Amaradasa
Hero (Employee)
2 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Customization - New Field

Hi @dmoore ,You can follow the below steps.1. Go to Custom Fields screen-> Select ActiveSeparate as the Logical Unit2. Press + in the Attribute table3. You will get a Custom Field Attribute wizard. Fill the information   accordingly.4. In the final step, tick the checkboxes the public and approved->Finish5. RMB on the Custom Field window -> Press on Synchronize as below.6. Now you can notice that the created custom field has been published.7. Go to Entity Details-> Select the ActiveSeparate Entity8. Right Click on attribute table-> Add Custom Attribute→ Select the Custom Filed you created9. Right Click on Entity Details-> Publish Custom Attributes10. Login to the mobile device-> Initialize the MWO app11. Go to the UI designer in the work order screen-> Press +(Add New Field) ->Search and Select the created custom field-> Save Best regards,Dharshika

3
Dharshika Amaradasa
Hero (Employee)
2 years ago
R
Do Gooder (Customer)
RogerBDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Apps9 Touch Apps Server setup

Hi @RogerB ,Have you gone through the below documentation on the Touch Apps Server installation?http://f1web/f1docproj/apps9sp/Foundation1/010_overview/430_touch_apps/040_touch_app_server/default.htmBest regards,Dharshika

5
W
Do Gooder (Customer)
2 years ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Optimizer Version Cache Locked

Hi Shaun, You can check the sync timing in Apps8 from the Synchronized Date field of the Synchronized Entities tab in the Mobile Users Screen. This shows the Date timestamp values for each entity. In Apps10, this can be viewed with more information.  Best regards,Dharshika

6
Dharshika Amaradasa
Hero (Employee)
2 years ago
HumbertoFloresD
Sidekick (Customer)
HumbertoFloresDSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can i add a where clause in a Custom Field Reference

Hi,You would be able to add a where clause to the particular view by creating a new custom field.Add a New Custom Field  Select Persistent Give the name of the Custom Field  Choose Select As in the below screen shot, you can define the sql statement along with the arguments. Best regards,Dharshika

14
HumbertoFloresD
Sidekick (Customer)
2 years ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Optimizer Version Cache Locked

Hi Shaun, Can I know at which step mobile users are seeing this error? Is it visible when users are aborting initialization and trying to start again? Also,It is best to wait until the initialization completes. Regards,Dharshika

6
Dharshika Amaradasa
Hero (Employee)
2 years ago
M
Do Gooder (Partner)
Matheus.AvanceraDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Notify Me 9

Hi Matheus, According to the error description, it might be causing due to a date time record in an expense sheet, which getsynched to the Notify Me app. Are you experiencing this issue with other mobile users? Regards,Dharshika 

2
M
Do Gooder (Partner)
2 years ago
T
Do Gooder (Partner)
TolkounaiDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Is anyone has any information on using the Trip Tracker

Hi Tolkounai, You can find information about the functionality of the trip tracker application from the F1 documentation (Press F1)in the IFS Application. Please navigate to the trip tracker section as below.   Foundation1 / Administration Guide / Touch Apps / Touch Apps / Trip Tracker /    Regards, Dharshika

3
Dharshika Amaradasa
Hero (Employee)
3 years ago
T
Sidekick (Customer)
twaltersonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Streams help

Hi, Can I know the version of the IFS application you are using? Regards, Dharshika

8
eqbstal
Superhero (Partner)
3 years ago
samuelandlopes
Hero (Former Employee)
samuelandlopesHero (Former Employee)
asked in Service (Touch Apps, MWO, MRO)

mWo 4.8 Android minimum version?

Hi Samuel, This error doesn’t seem to be relating to the Android version, might be a different scenario. Regards, Dharshika  

4
samuelandlopes
Hero (Former Employee)
3 years ago
samuelandlopes
Hero (Former Employee)
samuelandlopesHero (Former Employee)
asked in Service (Touch Apps, MWO, MRO)

mWo 4.8 Android minimum version?

Hi Samuel,   The minum sdk version for APPS10 UPD8 is 19, which is the Android 4.4 OS.  What is the error received by the customer when installing the app in Android 6?   Regards, Dharshika

4
samuelandlopes
Hero (Former Employee)
3 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Increase the Touch Apps Server Sync Service Time out

[list] [*]Touch Apps Server Sync Service Time out : This parameter is used to configure the time out value, which persists until the sync is performed between the MWO and TAS server. [*]Go to System Parameters. [*]Search for the Parameter Touch Apps Server Sync Service Time out(seconds) and increase the value. [/list] [img]https://uploads-eu-west-1.insided.com/ifs-en/attachment/ed824e2e-0bd1-48b9-8c20-31c2a59b896c.png[/img]

1
Dharshika Amaradasa
Hero (Employee)
4 years ago
A
Hero (Partner)
AddRangaFHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to use the lobby view in IFS Application for mWo usage

[list] [*]Go to Lobby View-> Mobile App Status-> App Name= mWorkOrder [/list] [img]https://uploads-eu-west-1.insided.com/ifs-en/attachment/70764de6-2271-4ff7-a650-535bf1fcaa86.png[/img]

2
I
Sidekick (Customer)
7 months ago

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