Replies posted by Steve Exley

14 Replies

K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Multi Select Lookup - Selected values in dynamic task expressions

Hi KevinThe way I have handled this in the past is to Create a string field on the form that the other users cannot see Add a “system” Stage and Task to the process before the stage where you want your dynamic task to trigger Have associated with the creation of the above Task, a SmartMail job that will gather the values from the multi select values and format them in an array string that looks like as follows [“ASSYST”,”ASSYSTNET”,”ASSYSTWEB”,”ASSYSTDB”] That Smartmail job has an update_event_ejb call that places that string in the aforementioned field you have created. Lets say that field short code is called SYSTEMS   {"update_event_ejb",    eventId = [[ PARENT_EVENT_ID ]],  customFields =      [[                                       {                                           { customFieldShortCode = "SYSTEMS",                                           stringValue = ""..ARRAY_STRING                                           },                                      }                

3
S
Hero (Employee)
4 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Workmanager Examples

Hi MitchAs something different I’ve seen a customer in the change arena using the lanes to manage where their changes are and they use an airport analogy to do this. Can’t recall exactly the names they used in the lanes but they use something like the following.Changes are In Departure Lounge when being raised, Through Security when they’ve been approved, On Final Approach when being implemented and Landed once they have been implemented. Guess you could also add circling if they are delayed.I think it works best if you do though have team leads managing the distribution of work amongst the team and sharing that workload out. Estimating effort and seeing what would be on everyone's plate  before committing the actual assignments is what it was designed for. 

1
S
Hero (Employee)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Is there any way to un-tag an item as a known problem? It looks like it is a system field.

Hi NicoleIn addition to taking another state action (overwriting the “current state”) as described by Caroline were you aware of the Paired Actions functionality in the Action Processor.This feature amends the action history to replace the original action type with a new one thereby altering the history of the call. Wiki entry here https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:Action_Processor_Manual#assyst_activity_-_Paired_actions  Example Rule for this { [[ Update PROB CANDIDATE Actions following a Problem Candidate Review ]], [[ ACT_TYPE_SC == "PROB ACCEPT" or ACT_TYPE_SC == "PROB REJECT" ]], { ACT_TYPE_ORIG_SC = "PROB CANDIDATE", ACT_TYPE_SC = "PROB CANDIDATEX" } "stop" },  Which if you take a PROB ACCEPT or PROB REJECT action will search the event for the action PROB CANDITATE and replace it with one called PROB CANDIDATEX Steve

4
S
Hero (Employee)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Subscribing to CI Changes

Hi NicoleHow I would implement this would to be create a Link Reason of Subscriber and then associate the users against the item using this link reason.When a new change is logged use a combination of the Action processor to recognise the new change being logged and then call SmartMail to grab, via a data generation activity, the list of users subscribed to the item used in the change.You then use that array to send the emails via an email activity.You could take this even further by adding a service offering in your service catalogue to allow users to subscribe and unsubscribe from items which can be fully automated via the ETM.If you are unsure about how to implement the above contact your account manager or local assyst consultant who would be happy to discuss this further with you. Regards Steve   

1
S
Hero (Employee)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Custom Item Forms Created in v11.4 Don't Show Correctly in v11.5

Hi SteveLooks like Custom Fields are not displayed at all to Contact Users in the My Assets drill down. Customiser View of the form of the item Contact Users view of itI will log an Incident for this Steve  

3
S
Hero (Employee)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

How to fetch Linked Event Group Id in ETM

Is this what we fixed yesterday Manish by creating a new linked event group and then using an iterated link event mapper to link the newly created Service Request?

2
M
Do Gooder (Customer)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Custom Item Forms Created in v11.4 Don't Show Correctly in v11.5

Hi SteveWill be going through this with a customer in training tomorrow so will check it out there for you Steve

3
S
Hero (Employee)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst Integrations

ETM - Email Attachments

Hi SteveAnother perhaps interim approach would be a process based one whereby your manual task would be to save down that attached spreadsheet to a specific folder. If you are a on premise customer you could simply map that folder to a drive accessible from your ETM and the ETM will pick up the spreadsheet directly and process it. If you are not then there could be options for Powershell to pick the file up from the folder and remote upload it to ETM ? Steve 

4
S
Hero (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Schema Changes for 11.5

Hi NicoleAnd the table you refer to in your screen shot has been replaced with a view so no need to worry about any SQL that used that table or the fields within it. 

5
J
Do Gooder (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

assigning decisions and tasks based on a previous process' task

Hi Otmar Exactly right - use the data_generation to obtain the variable value of the Service Department you wish the Task or Tasks to be assigned to and then use the new_action_ejb activity to perform the assignment for you { "new_action_ejb",                eventId        = [[ EVENT_ID ]],                remarks         = [[ "Auto assigning."]],                actionTypeId     = [[ lookup{"ActionType", "ASSIGN"} ]],                assignedServDeptId     = [[ lookup{"ServDept", MY_SVD_VARIABLE_NAME} ]],             },

3
S
Hero (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

assigning decisions and tasks based on a previous process' task

Hi OtmarI think the expressions can only access the task or the tasks parent therefore the approach to issues like this that I have deployed in the past involves doing a subsequent assign on that decision task and using the data_generation feature of Smart Mail to obtain my target Service Department and or user.  

3
S
Hero (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

Recommended approach for automatically notifying aditional contact users for certain event types

Hi OtmarYou could just have another entry in your Action Processor Rules which sends the Problem Manager Process manager an email notification using an email action Template you create and  maintain in assyst{ [[ Send mail by applying an assyst template to the logged action ]], [[ ACT_TYPE_SC == "ASSIGN" and ACT_TYPE_COUNT == 1 and EVENT_TYPE == "p" ]], { email_template_short_code = "PROBLEM NOTIFICATION" }, "continue" },That saves modifying the Lua script “outside” of assyst.  More details can be found here for the Action Processor template email function

2
O
Do Gooder (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Event Monitor Query

Here is a grab of the runtime paramters being set in search criteriaAnd what the user gets prompted with when selected from the Event Search menu 

3
N
Sidekick (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Event Monitor Query

Hi Nicole. Not that I know of but are you aware of the runtime parameters option in the Event Monitors?  You could create a query profile packed with the most common fields from this panel and it will present these fields to be filled in when you launch it?Will add a screenshot later when I get into work. 

3
N
Sidekick (Customer)
1 year ago

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