assyst Integrations

This forum is for questions on integrations with IFS assyst.

  • 61 Topics
  • 143 Replies

61 Topics

P
Do Gooder (Customer)
PRADo Gooder (Customer)
asked in assyst Integrations

assyst - Action processor 1.9.8

Hi, i would like to install Action processor 1.9.8 but the software is not available in the CDN and i don’t receive any response to my request. S185553 ThanksPascale 

2
P
Do Gooder (Customer)
1 year ago
R
Do Gooder (Customer)
RyanL22Do Gooder (Customer)
asked in assyst Integrations

Mailbox Reader won't start up in assyst 11.6 with a custom logging form set

We just upgraded from 11.3 to 11.6, and our mailbox reader services that use the logging_form parameter will not start up. We get an error that is bascially: Failed to lookup the logging form 'FORMNAME' There is always a corresponding error generated on the web server: WFLYEJB0034: Jakarta Enterprise Beans Invocation failed on component CustomisationServiceBean for method public abstract com.axiossystems.assyst.dto.customisation.custom.CustomEntityDefinitionDto[] com.axiossystems.assyst.ejb.customisation.CustomisationService.lookupCustomEntityDefinition(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.lookupParameter.LookupParameter[],java.lang.String[],java.lang.Integer) throws com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.AuthorizationException: javax.ejb.EJBException: java.lang.ClassCastException It looks like it’s some type of permissions issue, but I can’t figure out what it might be. I’ve tried: Checking Privilege Groups Checki

2
R
Do Gooder (Customer)
5 months ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Question - Remote Upload to ETM Channel from external source system

Hi Everyone, Most of file transfers from external sources for employee data is done via SFTP currently. We download the source file from an SFTP folder to the integration server and then perform a remote upload command. A bit archaic I know but didn’t have much time during our on-prem to SaaS migration to change this so we kept with it. A external system that generates one of our source files is going though a revamp and we are looking to get rid of the SFTP servers to transfer the file. We are thinking of having them directly upload their file to our ETM channel. Has anyone done this before? If so, a couple of questions:Do you have an example of the remote POST command? I do know the examples provided within ETM (powershell and bash) but would like other examples.  What tools/programming language to you use to automate the upload? Did you create a new ETM user for that specific interface? Can we restrict the new ETM user to only upload for a certain channel? Or will they have access t

2
T
Sidekick (Customer)
1 year ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

What is the REST API parameter to specify a web custom field value?

What is the REST API parameter to specify a web custom field value?In Legacy API it was:custom.field.<id> = valueHow is it in assyst REST API?

2
lucascaetano
Do Gooder
1 year ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

assystETM- Setting a variable based on whether a bond exists

Hello. I am trying to set a variable in an ETM data mapper based on whether an external bond exists or not. Below is my expression to set the variable to either true or false (the assyst resource for the mapper is Contact User):if (outbound.self) {        if (! outbound.self.bonds.externalIdentifier) {        false;    }else{        true;    }}else {    false;}With my test data, I know that the bond does exists, so I believe this should be evaluating to true. However, no matter if the bond exists or not in the ips_bond table, this expression always evaluates to false.I have tried just using outbound.self.bonds.externalIdentifier and outbound.self.externalIdentifier to bring back the identifier in the variable instead of setting it to true/false, but it always evaluates to null.The wiki is not clear on how this value can be used.We are running ETM 1.6 and assyst 11.4.1.Any help appreciated.Thanks,Duncan

2
D
Do Gooder (Customer)
3 months ago
K
Do Gooder (Customer)
katatdadoDo Gooder (Customer)
asked in assyst Integrations

Integrating with Assyst to automatically create service tickets

Apologies for posting here – couldn’t find any other way to contact the appropriate team at Assyst! My company is interested in becoming an integration partner with IFS Assyst. We have a mutual customer who’s requested we implement an integration between our HR automation tool and Assyst, so they can trigger the automatic creation of service desk tickets. We’ve already built similar integrations with other service desk tools (eg Jira), so we have confidence this will be smooth sailing. Could someone please connect me with the right person to discuss a partnership with? My email is kat@dadohr.com

2
D
Do Gooder (Customer)
6 months ago
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst Integrations

ITOM - Channel ETM

Are there any documentations on how to configure datamappers and channel ITOM CMDB? 

2
C
Hero (Employee)
2 months ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

How to use AssystRest to insert a batch of events?

How to use AssystRest to insert a batch of events?

2
S
Hero (Customer)
1 year ago
R
Do Gooder (Customer)
rosscortbDo Gooder (Customer)
asked in assyst Integrations

IFS Assyst API

Hello, Anyone know if there is an IFS Assyst API for pulling ticket data?ThanksRoss

2
R
Do Gooder (Customer)
8 months ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst Integrations

assystETM Import Zip

Good day,When exporting an assystETM configuration, a zip file is created of the individual JSON files, which is convenient. When I attempt to import the zip file on a refreshed Staging server or into Production, I receive an error message, which suggests this is not supported:Failure assystETM-configurations.zip import failed. Reason: Unexpected character ('{' (code 123)): was expecting double-quote to start field name at [Source: (String)"{{= « string of high-ASCII characters » [truncated 28873 chars]; line: 1, column: 3]If I unpack the zip file, I am left with 19 individual JSON files, a number which will continue to grow. This is a big concern, as the Import dialog will not allow me to select more than one file at a time. Is there another way the configuration can be exported/imported in bulk? Thanks,…Donovan Name Version Axios assyst :: Integrations Framework :: Authentication 1.0.2 Axios assyst :: Integrations Framework :: Bonding Service JPA 1.0.2 Axios assyst :: Integr

2
P
Hero (Employee)
1 year ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

Values for eventBuilderType, eventType and usage - assystETM Event Builders

Hello,I am working on configuring an ETM channel to bulk create some event builders, and am not able to find documentation on acceptable values for eventBuilderType, eventType and usage (Event Builder Type, Event Type, Usage in ETM). ETM seems to want integer values for these fields, but the database values are letters.Are these documented anywhere? Thanks,Duncan

2
P
Hero (Employee)
2 months ago
E
Do Gooder (Customer)
Eric AmandDo Gooder (Customer)
asked in assyst Integrations

How to automatically send reminders in assyst?

Hi everyone, I’m implementing Assyst 11.5 in my companyI’m trying to find a way to automatically send reminders to my users and I was thinking about using action processor in assyst. For example, I’d like to implement a 3 strike rules that would send reminders  every x days when a user doesn’t answer to questions in order to help or ask to do something tand be able to solve “dead” incidents / cases after a whileIs there a simple way to set this?  Thanks by advance

2
E
Do Gooder (Customer)
9 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst Integrations

assyst - how to enable visibility for a service for contact user

Hi All,In asssyst, I have created a new service and it is not visible in the self service portal,  what needs to be done to make the new service visible in the self service ?Regards,Nuwanthika 

2
N
Sidekick (Partner)
6 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst Integrations

Jira Event Bridge Usage

Looking to see if I can have a conversation with anyone who has leverage the JIRA event bridge in the legacy or ETM channel capacity.Are there any current assyst users who have implemented this in their instance? We have an internal business unit that is looking to hear from other assyst customers that have leveraged it and any lessons learned, etc.Thanks!

2
P
Hero (Employee)
9 days ago
M
Do Gooder (Customer)
MkhaterDo Gooder (Customer)
asked in assyst Integrations

IAM APIs for Assyst

Hello all, we are looking into integrating Assyst with our Identity Management solution. The purpose is to use APIs from Assyst to do the following: Create contact, Create Assystuser, assign user to role. add user to team.  Can anyone point out where to find documentation on such APIs? Thank you 

1
P
Hero (Employee)
1 year ago
J
Do Gooder (Customer)
J92BELLDo Gooder (Customer)
asked in assyst Integrations

Success Configuring SAML, assyst and Azure AD?

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure.   Thoughts?  

1
C
Hero (Employee)
1 year ago
G
Do Gooder (Customer)
gravel-jDo Gooder (Customer)
asked in assyst Integrations

Action Processor

Can we get help on some functionality of action processor. We would like to get the Task Description appended to Custom Field (“Field1”) in the Service Request when the Action “Commit” is apply.

1
S
Hero (Customer)
1 year ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst Integrations

API: Selecting Single Select based on the Name

Hello  I am trying to make api call (JSON) through RESTAPI I have retrieved all the custom fields and values by using: assystREST/v2/events/5005159?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues.value Now I have the shortcode and name of the selected field received from the above:<customFields>        <cacheable>true</cacheable>        <dataLocale>default</dataLocale>        <entityDefinitionType>1</entityDefinitionType>        <id>221310</id>        <objectAvailable>true</objectAvailable>        <systemRecordFlag>false</systemRecordFlag>        <version>3</version>        <imageId>0</imageId>        <richRemarks/>        <customFieldShortCode>ENVIRONMENTS IMPACTED</customFieldShortCode>        <customLookupValueShortCode>4-PRODUCTION</customLookupValueShortCode>        <entityInstanceId&

1
I
Do Gooder (Employee)
8 months ago
lucascaetano
Do Gooder
lucascaetanoDo Gooder
asked in assyst Integrations

AssytREST does not resolve shortcode

Assyt does not resolve customfields shortcode for specific id. Does anyone have an idea what it could be?

1
C
Hero (Employee)
11 months ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations

assystChat admin/monitoring console

Hello all. We are beginning to look at implementing assystChat to our IFS assyst implementation, and I am looking for information on whether the feature includes a console that shows real-time data relating to Chat. What we are looking for is a console which will show number of assyst users logged in to chat, status of each assyst user, number of chats being responded to, number of chats waiting in the queue, etc.From what I can see after installing the Chat integration in our DEV environment and in the wiki documentation, no such console exists. Does anyone have any experience with getting such data from assystChat that they can share? Thanks.

1
Robert Wood
Hero (Employee)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst Integrations

assystETM, Data Management Worksheet Duplicate Columns

When I extract Contact User data via the assystETM DMW generation process there are eight columns where the table data is duplicated under a difference column heading in the spreadsheet.  Why is this, please, and should they both be populated with the same value when wanting to import data?The columns (Column Letter and Heading Value) are:1st Column 2nd Column L: Email M: Email Address N: Home Tele O: Home Telephone T: Office Extension V: Office Telephone Extension X: Role Short Code AB: User Role Short Code AF: Anet Licence AG: Anet License AH: Assyst User Alias Short Code BZ: User Alias Short Code BH: Middle Name BW: Surname BT: Salutation BX: Title  This is in v1.5.1 of the assystETM, but it was also in v1.5.0.

1
P
Hero (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst Integrations

Cannot connect to assystRest using

Hello, I’m trying to trigger an email activity from action processor and I’m getting the following error: Processing action (...) matched rule " (...) " which resulted in an assyst template email with template '(...)' which failed: " Status code: 302":  Runtime values are as follows: Action Type: ASSIGN, Action Id (...) I guess that’s a HTTP redirect that is not being handled when I use the friendly URL for the REST API, such as url = "https://assystwebhom.trt3.jus.br/assystREST/v2" As far as I’m concerned, I cannot use a direct IP address, because our assyst web server is deployed in a kubernetes cluster and there’s no guaranteed fixed IP. Any ideas on how to fix this?

1
S
Do Gooder (Employee)
1 year ago
V
Do Gooder (Customer)
VarnaaDo Gooder (Customer)
asked in assyst Integrations

IFS Assyst NET How to add custom iframe

Hi team, We have developed an internal chatbot that we are looking to embed in our assyst application. Kindly help us or guide on  how to achieve this. We are looking to add the chatbot as an iframe to the homepage but we are not sure on how to achieve this as clearly the maximum customisation that can be done is only through CSS and we can not edit the source code. This is really urgent and important kindly advise on the feasibility and solution to achieve this.

1
A
Hero (Employee)
8 months ago
D
Do Gooder (Customer)
daneshoDo Gooder (Customer)
asked in assyst Integrations

Extract open child task id based on parent ticket id in ETM

I have a business  case where ETM channel will receive a inbound email with Parent ticket no and I need to close the last open task of that ticket so it moved to the next stage of the workflow.Just wondering if ETM data mapper can extract the last child open task number if I pass parent ticket id as parameter.

1
P
Hero (Employee)
1 year ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Action Processor - Additional Variables Custom Field

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

1
K
Do Gooder (Employee)
7 months ago

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