The “IFS Unified Support Policy” (formerly IFS Global Support Policy) updated on April 8 states the following. The above states that future plans to remove deprecated features will be provided at “IFS Community”.Please let us know on which page this is provided. For example, I found the following in the release notes for 24R1, can you tell me where this is provided in the IFS Community?Best Regards,
I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura
When the Gold Support Terms or Global Support Policy are updated, we, the 1st line, must inform our customers with support service contracts of the changes.Global Support Policy has a update date in the document so we can check if it has been updated or not.However, Gold Support Terms has no such date and the only way to find out is to check the difference. To begin with, does IFS change the Gold Support Terms from time to time?If so, I would like to be able to confirrm the date and content of any updates. Best Regards,
Please tell us more about the contents of Global Support Policy.Q1. For customers using IFS Cloud, if they exit “Continuous Support” without updating RU, will they be migrated to “Restricted Support”? Or will it no longer be supported?Q2. In ”Severity Level Definitions”(P5), what exactly is the definition of Urgency 1 through 3?Q3. In ”Error Correction Delivery Policy”(P6), the following is described. “a single patch will only be delivered for the current Update -2 or later.” Does this mean, for example, that if the latest Update is 18, single patch corresponding to Update 16 will be provided?Q4. In “Glossary of Terms” (P9), does “Current Release” mean IFS Applications10 including all the latest Updates and single patches?Q5. Please tell me what exactly you mean by the following statements in “Current Release”. “other currently supported Releases as designated by IFS in the then current IFS Support Policy.”Best Regards,
Until IFS10, each time an update was released, various documents such as NEWS about the update were published on the Partner Portal.Whenever a Release Update or Service Update for IFS Cloud is released, NEWS and other information is published at the URL below.<https://ifs.sharepoint.com/sites/IFSCloudProdInfo>However, I cannot find the following document which was available before IFS10. InterfaceReference_Report_UPDXX.xlsx IFS Applications Upgrade Enhancement IndexIFSAPP10UPDXX.xlsx If we are trying to Upgrade to IFS Cloud from a previous version, we will need the above documents.If anyone is aware of any materials like the above on IFS Cloud, we would appreciate it if you could provide them.
We received an inquiry from one of our customers asking what CVEs would be fixed in the patch for “Oracle Critical Patch Update” provided by IFS.For recent patches, we may be able to answer customers from the documentation posted on IFS Community.However, I could not find a topic in the IFS Community for the following patch.Can you please tell me what CVEs will be fixed by the following patch? No. Bug Title Solution ID(Apps9) Bug ID(Apps9) Solution ID(Apps10) Bug ID Apps10 1 Oracle Critical Patch Update for Middle Tier - 2020 January 280538 153035 - - 2 Oracle Critical Patch Update for Middle Tier - 2019 OCT. 276387 150840 276635 150933 3 Oracle Critical Patch Update for Middle Tier - 2019 July 273948 149478 273791 149403 4 Oracle Critical Patch Update for Middle Tier - CVE-2019-2729 272890 148976 272890 148938 5 Oracle Critical Patch Update for Middle Tier - 2019 JAN & Java u202 271773 148345 268584 14667
After upgrading from IFS10 Update 15 to Update 16, even after a few days have passed, the CPU usage of the process "Antimalware Service Executable" in the Application Server is over 90% and IEE is running very slowly. We have not seen such an issue on the Application Server before the upgrade, and we have not made any changes to the system other than the upgrade from Update 15 to Update 16, so we are assuming that this issue is caused by Update 16. If you have any ideas to reduce the CPU usage of "Antimalware Service Executable", please let us know. Best Regards,
Hi,"Critical Patch Update - October 2021" has already been released, and the following patches are scheduled to be released for IFS. - Bug ID 161317 - Bug ID 161318We would like to be ready to provide them to our customers, but please let us know when you plan to release the following documents for this patch. - Security Bulletin: Oracle Critical Patch Update (July 2021)Best Regards,Hiroki Iwakura
In IFS9, we were able to log in to weblogic console using the following URL. <http://host_name:7001/console> However, the page of weblogic console is not displayed even if the following URL is accessed with IFS10. <http://host_name:7001/console> <https://host_name:7001/console> Can you tell me how to login to Weblogic Console in IFS10?
Our customer is considering changing the platform using IFS Applications from on-premises to OracleVMServer. So could you tell me the case of using IFS Applications on OracleVMServer? - Whether IFS Applications works on OracleVMServer - Whether there are limitations when using IFS Applications on OracleVMServer - etc
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