When invoicing a service contract with an equipment object, we need to find a way to automatically set the object’s location ID as delivery address id on the invoice. Is there a system functionality enabling this in some way, maybe by a checkbox somewhere or some other setting?We know there are alternative solutions, like custom fields or custom events, but we would like a standard solution if possible. Thank you!
Hi,Is there anyone out there with the knowledge to help me solve this mystery?When fetching a dynamic Image stored as a BLOB in the data base into Report Designer and then previewing the report, there is a black background displayed on signatures created in a Service Work Task (fetched from ifsapp.JT_TASK_SIGNATURE) , but not on other objects fetched from Media Library (ifsapp.media_item). The signatures where the error is caused are all stored as BLOBS and when previewing them in Oracle SQL the background is white:Previewing BLOB in Oracle SQL.But when printing them on PDF, the background becomes black for some reason, while other BLOBs are presented with white background. In this sample the signature is printed twice (black squares with blue signature) and a BLOB presenting a coffee machine is printed correctly in the lower left corner as comparison. Previewing BLOB on PDF (Adobe or Microsoft Edge) through Report Designer.In Report designer the code for fetching both the coffee machi
Hi,we need help to figure out how to use the parameters in order to create invoices for the correct periods. We are going to use a database task Schedule for Invoicing och Service Contracts:We have the following set ups of Service Contracts that we want to batch invoice:Yearly, Prior:Price Unit: 1 YearInvoice Rule: PriorInterval: 1 YearYearly, Post:Price Unit: 1 YearInvoice Rule: PostInterval: 1 YearEvery 6th months, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 6 MonthEvery 6th months, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 6 MonthQuarterly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 3 MonthQuarterly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 3 MonthMonthly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 1 MonthMonthly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 1 MonthWhat parameters should we use and where to have our jobs running automatically once every month, last day of the month?We use IFSAPP 10.17.
We have an issue where customer orders and customer invoices are not created when trying to invoice a work order. A customer is set up with a service contract with invoice type Free of Charge:And on the Work order invoice type is set to free of charge:We can generate an invoice preview:But no connected customer order is generated. There’s a background job with description “Creating Customer Order for Invoice Preview ID 742.” and status ready, so there are no errors to trance. Could it be that no invoice is generated due to invoice type free of charge? If so, if, for some orders we’d like to charge the customer for a part of the service - is there a way without having to change the Free of charge setting on the service contract? We’d like to be able to do it but it’s not occurring every time. We have IFSAPP10.17.
I’m looking for a way to display multiple user’s Assignments calendar in Aurena (IFSAPP10).In the Calendar function under Maintenance Engineer>My Assignments>Calendar there is a calendar where a schedule is shown for my user only. I’d like to see all service engineer’s schedules/tasks somewhere for coordination purposes. Is this available in somewhere in Aurena?We are using the Service Contract module only (No FSM).
Hi!I’m looking for a way to track changes in permission sets on users. I.e I’d like to see who changed a permission set on a user and when. I can’t find a suitable configuration in History Log or a table to set up a custom event on.Does anyone have an idea as for how to solve this?
Hi!I’m looking for a way to add/delete lines under Posting Information in the Aurena Invoices to Authorize View in IFS Applications 10 Update 7. There’s an edit button that only allows you to edit the lines, not adding or deleting lines. Posting information lines in Invoices To Authorize view. Posting Information Lines in IEE Instant Authorization.Posting Lines in Manage Supplier Invoice. Our users have the possibility to do this in the IEE Instant Authorization view, but in Aurena this function seems to be limited to Manage Supplier Invoice?NOTE: There’s a lot of data in the Manage Supplier Invoice view that we don’t want the users to edit, so our question is if there is a way to access the same function from the Invoices to Authorize View?
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