Hi Team, We have a scenario where there are shared technicians/resources in some teams and we are in plan to use schedule board for limited teams only and remaining teams will have PSO scheduling. Question is when some task assigned to the shared resource, in schedule board I think we can see all the tasks assigned to the resource including the the ones getting allocated through PSO but in PSO when one team of the shared resource is not enabled to export can we have anything done to display the resource availability accordingly to show he his already assigned with some task in another team which is not in PSO?
Hi Team, We would like to set Time Horizon to 10 days as the customer requirement is to have immediate dispatch. Would like to understand the time horizon value limit and does it impact performance if set for long time. Regards,Jithesh
Hi,Could I understand the impact of updating the FSM DB Timezone from customer timezone to UTC.How the old data can be restricted if it all possible. Regards,Jithesh
Hi Team, I have configured mass update button on task table only. It completes successfully as expected and the run log also shows the status complete but on the screen it keeps refreshing but doesnt complete.Update is done on the task table though. Only option I find is to refresh the browser to work on the screen where mass update button is enabled. Is this a product bug or should we check something to make it automatically?Please note that run ID is completed with the results and update on the table is also effective. Regards,Jithesh
Hi Team,Is there any way we can restrict the Team ID drop down in the schedule board.As I understand it displays all the teams related to the assigned roles but can we limit them to show only few somehow. Please advise.
Hi Team, We are unable to complete upgrade for FSM 6.15 from 6.6 version.Please advise how to proceed with the installation. Error occurred while generating custom index script!Exception Type: System.Management.Automation.CommandNotFoundExceptionException Message: The term 'sqlcmd' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.Check upgradeStatus.log or recreateCustomIndexes.log for more details. Regards,Jithesh
Hi Team, We have upgraded FSM DB to 6.9 from 6.5 on the Oracle DB server (system: XX) and trying to upgrade FSM App client and mobile on the App server (system: YY) using this DB server name but the DB connection doesnt get established.When DB connection is tested during Application server installation it always ends up in error ORA-12154: TNS:could not resolve the connect identifier specified DB upgrade was successful on Db server (system name: XX) Present Status of the Upgrade:FSM Database:prodfsm dbuserVersion: FSM6.9.7746 17-3-2021 10:31:27FSM Client: FSMVersion: 6.5.7417.14159 Please advise how to fix this connection issue. Regards,Jithesh
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