Hello, Trust we are doing fine. For our system incident management we are using Case Management Module. Is there any way to collect client evaluation of their case resolution in IFS? IFS APP 10, UPD 7 We will like to have something like this. To be send to user at Case completion. Thank you for your feedback. Best regards
When in Resource Monitoring Gantt chart user received the following error:Error 147 (Class 109: )
Good Morning,Can anyone advise if there is a way to close off Child Work Orders as a batch as opposed to closing off individually?At present we access each Child Work Order attached to the Parent Work Order - Authorize all posting lines then transfer to the Customer Order, set to Not Invoiceable. Is there a more time saving method which can be used? Many thanks for your help
Hi all.I’m testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and I’m trying to see the signature from the survey answer.In Aurena they appear.It’s a CLOB type but I can’t see it from plsql. Neither in crystal reports. Could anyone help please? Tks
Hi Everyone, Error: We have an error in mobile app: ERRINV: The "Resource Activity" has already been removed by another userIt happen when user try to accept the task by mobile. The problem is that not happen for every accept task, but it happen every day.
Hi All, I am doing some configuration with a PSO instance that is Integrated with IFS Apps 10. I have configured the ARP to broadcast to Apps and that seems to be working. When I apply changes to a ROTA I see the message posted message to IFS with the changes, but it doesn’t seem that APPS is doing anything with this ARP data. I have changed locations and start and end locations for a particular shift for a resource in my ROTA, and I see the XML in APPS but I see no changes in APPS or in PSO. Am I missing anything here? Limitation of the PSO and APPS integration? ***Note, the resources that are in ARP exist both in APPS and manually created in ARP (with matching ID’s).
What does the future hold for the Call Center?I have studied the Cloud presentation video’s, the Statement of Direction and Roadmap papers. Cannot find any clear description on the future plans for the Cloud Call Center.Will it be merged with CRM?Will it get full Customer Engagement functionality?Will it be a fully automatic ticketing system?Will it have email-to-case functionality with built in mail parser or mail client?Any inside information on this topic will be appreciated.
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