Hi Phil,Moving forward on this topic, we’ve been able to reproduce the issue on QAC environment. Please have a look on Service order SV2403070002. First, we’ve updated the Tax mechanism parameter to Document line (now set back to Tax Category) Then create the same example (SV2403070002 - Invoice I240307001), and as you can see, the result is wrong Total Tax and consequently wrong Extended amount I’m going to updated as well the support ticket, but can you please check that ?
Hi Phil,Thank you. I tested it on the standard report, but for sure, on the customer environnement. I will run some more tests on a fully standard environment.Thank you.
Hi Phil,This happens for the standard invoice report, yes. And we can find why in database. I’ll create a ticket on behal of the concerned customer. Thank you.
Hi guys,Following your recommandations, I have created an issue on the support some weeks ago : EU0074485@@1At the time, I don’t have any answer, but this has a great impact on the live application. Could you, at least, tell us what would be the impacts on processes ? Especially if this parameter impacts only UM and not Preventive Maintenance ?Thanks
Hi Nick,Thank you for this tips.Unfortunatly, event this way they find it to small (automatically rotated for them).
Hi, Just to let you know that I’m going to log a ticket on behalf of our customer on this topic, because, definitely we believe this is an issue.BRLaurence
Well, that’s not fully clear for me, because :1- the behavior occures only if Services are fulfilled (if open no service added, no more quantity)2-The added installed item has no service guide. Then can you please confirm this parameter impacts only UM and not preventive maintenance ?Thank you Andrew.
I can confirm we have an issue here because when this parameter is set to No, indeed, it’s OK.So the question is : is that parameter used only for UM ? We do not want to have any impact for our customer in case we update this parameter. Then should I still need to create a ticket for dev to fix this issue ? Thanks.
Hi Reid,In our standard environment, If I’m right and this parameter is in “Worflow (Service)”, our parameter is set to : What is it for ?Thanks.
Hi guys,QAC seems still to have problems today, so we’ve tried to reproduce on a standard environment here, and here are the results : On a resolved service order, with a problem code with service guide, we can see services have been added once. That’s right. If these services are fullfilled, then you add on service order header level an equipment, services are added again as open. so we have dupplicates.Is that really an issue ? Should I log that ? Thank youLaurence
Hi Phil,Can you please confirm to whom the fix has been sent ? I didn’t receive anything yet. Thanks
Hi Phil,Thank you very much !Not yet received, but I’ll let you know :D
Hi Reid and Andrew, Thank you for your answer.I’ve checked that as well and can confirm there is no service guide associated here. But I’ve been able to move forward and I have a new input.Adding an equipement (in my case on a resolved service order) seems to “regenerate” the Services associated to the already exists problem code. To make sure I changed the problem code, and do the exact same steps. The services added were related to this new problem codes. Unfortunatly, I’m not able to reproduce that on QAC because of several error messages. ex : then save =
Hi Reid,Yes, I’ve checked that already, but in our case, this is not the problem as far as I can see.But, I’ve just been able to reproduce that adding a new equipement to the service order. Can you see how an equipement can add service product ?
Phil,,Yes sorry, I was not clear enough.This is in the Service order scroller list : In zoom mode indeed, this is a slider in both cases.
Hi Phil, Thank you for your answer.Nevertheless, in activity tracking module I can see this “External” value displayed as ‘ticked’ whereas in Service Order module it is displayed as “Yes”.Can you please confirm and move forward if needed on the change request ? Thank you.
Hi Phil,Got it. Can we have a list of Yes/no values which are displayed ticked vs those which are displayed “Yes” or “No” ?
Hi Phil, Thank you. I thought you were going to say that, but I wanted to be sure ;) BRLaurence
Hi,I’m coming back on this request to ask a question : we are currently migrating a customer’s application from ALLIANCE V15.1 (SMART) to ALLIANCE V15.4 (Web).They have a lot a views : personnal and organisation views. Is there any way to keep these views on the web ? They would like not to have to recreate all of them. Thanks Laurence
We are looking to add the lines, based on Pass/Fail or True/False or OK/KO or whatever, of the section.We succeed to do that adding a “validation value” ; for instance if we want to add the lines of the section once again if the answer is True, validation value needs to be True. In case we use the Yes/No list, we don’t need to put an validation value.Is that the right way to do that ?
Hi Phil, Yes that’s exactly what we would like to do. I put a screen shot of what I would like. For instance we would like a custom annwer list shuch as “Pass/fail”, and if Fail add new lines with the questions of the loop (section again). Thank you
Hi Phil, Coming back on this ticket. As mentionned previously, sometimes, the photo in the report is mistakenly oriented.Based on your tips (attributes on photos), we’ve been able to find a method called RotateFlip that enables us to adjust the photo's orientation.However, to properly orient the photo, we will require the initial angle of orientation. Do you have any suggestions or a script that can help us determine this information? Thank youLaurence
Hi Phil, I'm answering for Christophe. Here is customer’s version deployed
Hi Guys,What would you say if I tell you that on one computer we have tooltip displayed for unlimited time except if we move the mouse ?This can be reproduced only on this computer whatever the user login. This is exactly what we need….Any idea ?thank youLaurence
Hi Phil, Jacques,Could you please give us some tips to configure the tooltip delay in code ?Thank you
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